My appointment to give back my car is this friday at 6:30pm. Two weeks ago my battery died, I jumped the car, drove to dealership, attempted to buy battery with "goodwill' card, card expired? I called number on card, hit the prompt for "reissue", spoke with a young lady who took my information and said the new cards would arrive in 7 - 10 business days. I go back into dealership and ask if when my new cards arrive could I get a refund of the battery then use the new card to re-purchase the battery, they agreed. I change battery in their parking lot because I had to be at work and didn't have 4 hours to wait. The car throws codes, they charge me $150 to clear codes, I wait an hour, drive away with no codes. Drive 1 mile away...codes, drive back to dealership, they clear codes again, drive about a mile away...codes, I drive back. They give my a loaner car and didn't clear them until the next night. They said one particular code wouldn't clear but they finally cleared it. Again, with the new card I can get a refund to my card and use the "goodwill" card when it arrives. Yesterday was 10 business days. I called the number, they have no record of my previous call. I talk to three people, we get into an argument because they stand behind the expiration date and I tell them that the "reissue" prompt was on the phone number when I called, I spoke with a VW representative who said the cards (both cards) would arrive in 7 - 10 days and this is a verbal agreement/contract regardless of the expiration date. She spoke with a "team leadership" person and they stand behind the expiration date. Lastly, the parts guy at the dealership (because I had him on the other line listening and he remembers me and my car) said that another customer had a similar experience with regard to the expiration date and said to him that in California it's against the law to have an expiration date on a gift card. Lastly, in order to activate the cards one has to show up with the cards, identification and "the vehicle". What happens if the vehicle is turned in? Remember, my appointment is this friday evening, I may cancel until this is resolved.