TURBO: Please report NMS turbo failures here. [not a discussion thread!]

[copbait]

• Miles on car at failure: 10554
• Build date:Unsure car still at dealership
• Corrective actions from dealership:replaced turbo
• Outside air temps at failure:45-50 F
• Failure warning signs, if any: Large Bang (similar to small tire blowing up) immediate loss of power, loud squealing noise
• Warning lights on dash/MFI:Glow plug light flashing
• Problems since replacement: still at dealer
• Repair time: eta less than 1 week
• Any dealer divulged info on other incidents involving other failures: said he seen it once before
• Did the dealership perform all maintenance and on schedule: No
• If not dealership, what oil was used/miles on oil:Liquid Moly top tech 4200
• Are you the original owner of the car:No
• Did you baby your car or not: Yes when cold, 99% of the time when warm
• Do you interrupt DPF regenerators: unsure
• How long is your daily commute: most days 38 miles one way, over the week prior to failure 6 miles one way
• Transmission:DSG

 

[TDI258]

Driving home today I got the flashing coil and check engine light with major power loss. Fault code scan results were 5171 and 12896, both boost pressure control range not reached. The car has 19300 miles and is a 2013 Passat TDI SEL.

It also had fault codes for the radio and HVAC.

Scheduled the car to be picked up and hauled off Tuesday (that was the soonest they would come).

This is not looking good. I just got lucky it happened close to work. I need a reliable ride as I drive 275 miles away regularly and can't afford to be stranded.

Have the replacement turbochargers been more reliable?

 

[VeeDubTDI]

Driving home today I got the flashing coil and check engine light with major power loss. Fault code scan results were 5171 and 12896, both boost pressure control range not reached. The car has 19300 miles and is a 2013 Passat TDI SEL.

It also had fault codes for the radio and HVAC.

Scheduled the car to be picked up and hauled off Tuesday (that was the soonest they would come).

This is not looking good. I just got lucky it happened close to work. I need a reliable ride as I drive 275 miles away regularly and can't afford to be stranded.

Have the replacement turbochargers been more reliable?

Can you please provide the information requested in post #1? Also, part number and model number on your turbo would be very helpful.

Thanks and good luck! Replacement turbos have been more reliable.

 

[nord]

Feb 8 2014 Failure

• Miles on car at failure: 15000
• Build date: May 2013
• Corrective actions from dealership: Turbo, Exhaust Manifold, DPF & Related.
• Outside air temps at failure: 18F
• Failure warning signs, if any: Increasing Turbo Noise over 100 miles. Barely noticeable loss of power. Several instances as what others have described as running a hammer handle over a slinky toy. Last... GP & CEL accompanied by immediate loss of power.
• Warning lights on dash/MFI:Glow plug light flashing & CEL
  
• Problems since replacement: still at dealer
• Repair time: eta less than 1 week
• Any dealer divulged info on other incidents involving other failures: Hasn't been discussed at this point.
• Did the dealership perform all maintenance and on schedule: All maintenance is done in-house. I know our cars from stem to stern. We have a fully equipped shop.
  
• If not dealership, what oil was used/miles on oil:Liquid Moly top tech 4200. Changed at 9500 mi. along with filter. General inspection also completed at this time. All nominal.
  
• Are you the original owner of the car:Yes
• Did you baby your car or not: Respect is a better term. The car is always respected but not babied.
  
• Do you interrupt DPF regenerators: No
• How long is your daily commute: Average 500 miles/week
• Transmission:Manual

Failure Log:


Monday,10,February,2014,09:21:22:09822
VCDS -- Windows Based VAG/VAS Emulator
VCDS Version: Release 12.12.0 (x64)
Data version: 20130910


VIN: 1VWBN7A32DC141715 License Plate: MILLER



--------------------------------------------------------------------------------
--------------------------------------------------------------------------------


Address 01: Engine Labels: 03L-906-012-CKR.clb
Control Module Part Number: 03L 906 012 BM HW: 03L 907 309 S
Component and/or Version: R4 2,0L EDC H24 5557
Software Coding: 00190012042400000000
Work Shop Code: WSC 09003 957 00200
ASAM Dataset: EV_ECM20TDI01103L906012BM 004007 (VW41)
VCID: 70E4C03DAB854D9E643-8025
6 Faults Found:

10624 - EGR System
P0402 00 [101] - Excessive Flow
Not Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 2
Fault Frequency: 1
Mileage: 24172 km
Date: 2008.14.05
Time: 15:42:43

5171 - Boost Pressure Regulation
P0299 00 [109] - Control Range Not Reached
Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 2
Fault Frequency: 1
Mileage: 24167 km
Date: 2008.14.05
Time: 15:38:46

8809 - Cylinder 3 Internal Pressure Sensor
P13D6 00 [101] - Implausible Signal
Not Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 2
Fault Frequency: 1
Mileage: 24174 km
Date: 2008.14.05
Time: 15:43:39

8808 - Cylinder 2 Internal Pressure Sensor
P13D3 00 [101] - Implausible Signal
Not Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 2
Fault Frequency: 1
Mileage: 24174 km
Date: 2008.14.05
Time: 15:43:39

12896 - Boost Pressure Regulation
P0299 00 [237] - Control Range Not Reached
MIL ON - Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 2
Fault Frequency: 1
Mileage: 24167 km
Date: 2008.14.05
Time: 15:38:46

9126 - Actuator Module for Turbocharger 1
P00AF 00 [096] - Stuck
Intermittent - Not Confirmed - Tested Since Memory Clear
Freeze Frame:
Fault Status: 00000001
Fault Priority: 2
Fault Frequency: 1
Mileage: 24173 km
Date: 2008.14.05
Time: 15:43:09


Readiness: 1 1 0 0 0

 

[superchud]

• Miles on car at failure: 15000
• Build date: May 2013
• Corrective actions from dealership: Turbo, Exhaust Manifold, DPF & Related.
• Outside air temps at failure: 18F
• Failure warning signs, if any: Increasing Turbo Noise over 100 miles. Barely noticeable loss of power. Several instances as what others have described as running a hammer handle over a slinky toy. Last... GP & CEL accompanied by immediate loss of power.
• Warning lights on dash/MFI:Glow plug light flashing & CEL
  
• Problems since replacement: still at dealer
• Repair time: eta less than 1 week
• Any dealer divulged info on other incidents involving other failures: Hasn't been discussed at this point.
• Did the dealership perform all maintenance and on schedule: All maintenance is done in-house. I know our cars from stem to stern. We have a fully equipped shop.
  
• If not dealership, what oil was used/miles on oil:Liquid Moly top tech 4200. Changed at 9500 mi. along with filter. General inspection also completed at this time. All nominal.
  
• Are you the original owner of the car:Yes
• Did you baby your car or not: Respect is a better term. The car is always respected but not babied.
  
• Do you interrupt DPF regenerators: No
• How long is your daily commute: Average 500 miles/week
• Transmission:Manual

Can you confirm the failed turbo part number e.g. 0005 or 0020?

 

[nord]

No info available at this time. Will update as I get the paperwork.

 

[AreaMan]

Failed 5 days ago, got confirmation from the dealer today:
Miles on car at failure: 10500
Build date: 2/2013
Corrective actions from dealership: Replace turbocharger
Outside air temps at failure: 27F
Failure warning signs, if any: None
Warning lights on dash/MFI: Flashing glow plug light
Problems since replacement: Wheel alignment messed up, had to return to dealer right after picking up the car. Back again for exhaust leaking into the cabin. Exhaust clamp on the turbo wasn't tightened.
Repair time: 6 days
Any dealer divulged info on other incidents involving other failures: "A few"
Did the dealership perform all maintenance and on schedule: Yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car: Yes
Did you baby your car or not: No
Do you interrupt DPF regenerators: Yes
How long is your daily commute: 11 miles round trip
Transmission: 6M
Failed turbo part number (if known): -0005 / V500
Replacement turbo part number (if known): -0020

 

[dansluga]

Failed 230 miles away from home 2/8/14.
Miles on car at failure: 20250
Build date: Car at dealership
Corrective actions from dealership: They are going to replace the turbo - backordered
Outside air temps at failure: 10ºF
Failure warning signs, if any: I had an EGR (p20b8) code and reduced mileage on highway
Warning lights on dash/MFI: Flashing glow plug light, CEL
Problems since replacement: Still at dealer
Repair time: Still at dealer, backordered turbo and related parts.
Any dealer divulged info on other incidents involving other failures: I took it to a dealership near Chicago - that said that they have had a bunch of then (4 that week) and it's probably OK to drive it back home (230 miles). I did. It was slow. I dropped it off locally and they said there's been 3 more since mine. In the midwest we have had very cold weather lately.
Did the dealership perform all maintenance and on schedule: Yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car: No, I purchased it just 6 days before it went down.
Did you baby your car or not: No
Do you interrupt DPF regenerators: What? probably not.
How long is your daily commute: 11 miles round trip
Transmission: unknown
Failed turbo part number (if known): Don't know
Replacement turbo part number : -0020

EDIT (3/1/2014): I got it back yesterday (2/28/2014) so that was 20 days in the shop. I only had the car for 8 days before it broke so let's see how it goes. I'll update the turbo information above when I can check the car out.

The thing that took so long on backorde was NOT the turbo but the EGR pipe and associated gasket. At one point they said it was backordered to over 900 units and they came out of Canada. Recall that mine broke down in Chicago and I had to bring it 230 miles to from - at the advice of a VW dealership up there (PUGI - pronounced Poo-Ghe). So they might have had to do a little more work that usual.

Also: My loaner was an Audi A4 SPro Quattro. It was a kind gesture from them. It's a great car but small.

 

[psd1]

Six failures from 2/5/14 added

I have updated the thread and added the last six failures:

nord
TDI258
copbait
AreaMan
dansluga
*Av8r3400 (awaiting thread update)

Not a good week for NMS turbo chargers, theses results are in line with some very cold weather throughout the country. Member dansluga reports that the two dealerships he was in while getting his car repaired report 7 turbo failures in the last week.

This brings the total reported turbo failures to 69 since thread inception 1/29/2013. At the current rate there is a turbo failure on this board every 5.5 days in an NMS Passat TDI.

 

[copbait]

• Miles on car at failure: 10554
• Build date:Unsure car still at dealership
• Corrective actions from dealership:replaced turbo
• Outside air temps at failure:45-50 F
• Failure warning signs, if any: Large Bang (similar to small tire blowing up) immediate loss of power, loud squealing noise
• Warning lights on dash/MFI:Glow plug light flashing
• Problems since replacement: still at dealer
• Repair time: eta less than 1 week
• Any dealer divulged info on other incidents involving other failures: said he seen it once before
• Did the dealership perform all maintenance and on schedule: No
• If not dealership, what oil was used/miles on oil:Liquid Moly top tech 4200
• Are you the original owner of the car:No
• Did you baby your car or not:Yes when cold, 99% of the time when warm
• Do you interrupt DPF regenerators: unsure
• How long is your daily commute: most days 38 miles one way, over the week prior to failure 6 miles one way
• Transmission:DSG

I got my car back from VW. To update my info. Build date: 11/12. Time to repair :11 days (including weekend). Corrective action: According to invoice, they removed DPF (I am unsure if this was to find pieces or just to get the turbo out)

 

[psd1]

I got my car back from VW. To update my info. Build date: 11/12. Time to repair :11 days (including weekend). Corrective action: According to invoice, they removed DPF (I am unsure if this was to find pieces or just to get the turbo out)

Updated. Thanks

 

[Av8r3400]

Date of failure: 02-11-2014
Miles on car at failure: 23,541
Build date: 5-11-2012
Corrective actions from dealership: replace turbo - currently backordered
Outside air temps at failure: 4º F
Failure warning signs, if any: Loss of power - Sluggish - no noises per the wife
Warning lights on dash/MFI: Glow plug light flashing immediately - CEL upon restart. Shut down right away after restart.
Problems since replacement: still at dealer
Repair time: Been at the dealer for a week, going there tomorrow (2-17) to demand loaner for the wife to drive
Any dealer divulged info on other incidents involving other failures: As of last week I was told they had done 5 (five) so far
Did the dealership perform all maintenance and on schedule: Yes
If not dealership, what oil was used/miles on oil: Dealer Provided
Are you the original owner of the car: No
Did you baby your car or not: Wife drives the car, not very hard on it. Warm up from cold parking lot 2-3 minutes. Kept in heated garage (40º) at home.
Do you interrupt DPF regenerators: unsure
How long is your daily commute: Wife's commute approximately 30 minutes one way, mostly freeway speeds, 5 days per week
Transmission: DSG because you can't get a 6m in an SEL. ~35 mpg average since we bought it at 8500 miles
Failed Turbo P/N: BV40-0005
Replacement Turbo P/N: BV40-0020. VW p/n 03L253056QX

We picked up the car yesterday, 02-26-2014.

The dealer ponied up a 2013 Passat SE, automatic gasser as a loaner…
Loaner was a pos, awful transmission shifting all the time, 25 mpg.

 

[psd1]

Miles on car at failure: TBD ~25k
Build date: TBD - car still at dealership
Corrective actions from dealership: replace turbo - currently backordered
Outside air temps at failure: 4º F
Failure warning signs, if any: Loss of power - Sluggish - no noises per the wife
Warning lights on dash/MFI: Glow plug light flashing immediately - CEL upon restart. Shut down right away after restart.
Problems since replacement: still at dealer
Repair time: Been at the dealer for a week, going there tomorrow (2-17) to demand loaner for the wife to drive
Any dealer divulged info on other incidents involving other failures: As of last week I was told they had done 5 (five) so far
Did the dealership perform all maintenance and on schedule: Yes
If not dealership, what oil was used/miles on oil: Dealer Provided
Are you the original owner of the car: No
Did you baby your car or not: Wife drives the car, not very hard on it. Warm up from cold parking lot 2-3 minutes. Kept in heated garage (40º) at home.
Do you interrupt DPF regenerators: unsure
How long is your daily commute: Wife's commute approximately 30 minutes one way, mostly freeway speeds, 5 days per week
Transmission: DSG because you can't get a 6m in an SEL. ~35 mpg average since we bought it at 8500 miles

I hope to be able to edit this tomorrow to fill in more details.

I also hope to add photos as I have told the dealer I will not accept the car back unless I can see and inspect failed parts prior to reassembly.

Thanks for the info, I will update when you provide the other info. I sure hope you get pictures and details on the failed unit.

 

[VeeDubTDI]

I just added the following two items to the turbo failure survey list:

• Failed turbo part number (if known)
• Replacement turbo part number (if known)

This information is available on the turbo's data plate. Please provide this information if at all possible.

 

[JARED_LA]

psd1:
FYI, there were 2 known turbo failures at my local dealership.......

 

[Av8r3400]

Went to the dealer today to pick up the loaner car.

I edited my post with updated milage. Forgot to get build date. My bad.

 

[TDI258]

Sorry for the delay, the dealer service department took a week to finally realize that it was the turbo that went bad.

Miles on car at failure: 19,145
Build date: 11/2012
Corrective actions from dealership: Replaced MAP sensor. Problem recurred. Tested vacuum system. They seemed to not want to believe the turbo was bad. They told me they were in communication with VW guru central the whole time and all their corrective actions were approved by them. Today I called and was told a new turbo would be there tomorrow.
Outside air temps at failure: 28F
Failure warning signs, if any: Some loss of power just prior to failure but no sounds or other signs anything was wrong.
Warning lights on dash/MFI: Flashing glow plug then CEL.
Problems since replacement: Still at dealer.
Repair time: ET: 2 weeks.
Any dealer divulged info on other incidents involving other failures: No, but see corrective actions above.
Did the dealership perform all maintenance and on schedule: Yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car: Yes
Did you baby your car or not: 95% Highway, not babied otherwise.
Do you interrupt DPF regenerations: I've not been able to tell if the engine was in regen ever.
How long is your daily commute: 550 mi each week end
Transmission (DSG/auto or manual): DSG
Failed turbo part number (if known): BW No. BV40E-0005, VW No. V500
Replacement turbo part number (if known): Not known.

 

[AreaMan]

I just got mine back and updated my info on post #247.

Total repair time was 6 calendar days since my service appointment, or 8 days since towing it in.

Replacement turbo is a -0020. Original was -0005 / V500.

Some others posted about making sure the dealer does an alignment afterwards. Sure enough, I had to do a U-turn on the way home after picking up the car as the steering wheel was off center.

Now back again to fix an under hood exhaust leak.

 

[Av8r3400]

Edited build date to 5-11-2012. Post #252

 

[Sardoc]

2013 VW Passat TDI, Turbo failed at 22K. Dealership has replaced turbo, now it has an "internal engine fault". Dealer cannot identify the fault so now calling a VW engineer.

 

[psd1]

2013 VW Passat TDI, Turbo failed at 22K. Dealership has replaced turbo, now it has an "internal engine fault". Dealer cannot identify the fault so now calling a VW engineer.

Can you possibly cut and paste the info from the original post please?

Thanks

 

[dansluga]

I am still waiting on mine. Been 11 days since I dropped it off

How long are these backordered? They said they are waiting on a "couple key parts".

EDIT: I got it back yesterday - 20 days total in the shop.

 

[nord]

Think about it for a moment... One or two scattered failures and VW would probably ship the components immediately. Of course shipment would be from Europe but this could be done overnight.

But we're seeing here six failures within the same week that we know about. How many more this week? How many more in total? If VW is seeing repairs that cost between a quarter and a third of the total value of our vehicle in some instances, then wouldn't it be prudent for VW to find the root cause of these failures before tossing components randomly at the problem? This especially if the failure numbers are on the increase.

At this point I get the feeling that my dealer has been instructed to do everything he can to make me happy short of returning my car. I understand the dilemma for VW because they're damned if they do and damned if they don't. (That is assuming their question is the same as mine... As in what exactly is going on and what is the real solution?)

My offer at the moment is logical from my standpoint. I'll happily negotiate whatever the 15k miles I drove are worth. I believe VW has an obligation to make me whole for both this failure and their total failure to provide roadside assistance and I have every reason to believe they will.

Assuming VW steps forward and acts in a responsible manner, my intention is to drive a 2014 Passat away from the dealership. I hope a win/win situation for all concerned as VW would be free to inspect and diagnose the problem, then correct the defect. The vehicle could then be offered with an extended warranty and I'd leave the dealership with a fresh car and a full warranty.

I guess we'll see what happens. All I can say at the moment is that VW has a problem, they know it, and so far they've stepped up to the plate. Let's hope this is the way things go for all of us.

 

[psd1]

I am still waiting on mine. Been 11 days since I dropped it off
How long are these backordered? They said they are waiting on a "couple key parts".

You'll have to talk to your dealership. Some folks are getting repaired and out the door in just a number of days.

 

[Lightflyer1]

Wrong forum. NMS Passat only here. Welcome to tdiclub though!

 

[Dead turbo il]

another one bites the dust ......

Miles on car at failure: 18600
Build date: 3.2013
Corrective actions from dealership: still in shop, turbo ordered, new turbo, ton of additional part,8 days and counting, Turbo back ordered
Outside air temps at failure: 23'
Failure warning signs, if any: in the morning noticed turbo whine, 100 miles later loss of power and flashing coil, tried to limp to dealership under dealer advisement, got flashing check engines and at lot of smoke, immediately shut down and towed, terrible time get the road side assistance to get there, over 4 hours.
Warning lights on dash/MFI: flashing coils, check engine
Problems since replacement: TBD
Repair time: TBD two weeks
Any dealer divulged info on other incidents involving other failures: Parts man said right away what was going on, service manager claimed this was only the second on they had seen.
Did the dealership perform all maintenance and on schedule: YES
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car: YES
Did you baby your car or not: for the most part yes, alway garaged and taken care of.
Do you interrupt DPF regenerations: No
How long is your daily commute: 30 miles
Transmission (DSG/auto or manual): DSG
Failed turbo part number (if known): 0020
Replacement turbo part number (if known): 0020

 

[Knarrly Viking]

Ourisman VW in Laurel, MD says they've had 2 turbo failures on the new Passat in their shop. "Pretty good, only 2 failures in 2 years" He says. Mines still ticking (either a ticking time bomb or a watch that will last a while).

 

[Av8r3400]

Update with photos.

 

[ChadS99SVT]

Update with photos.

Interesting so in this case just the shaft itself failed.... more inconsistency's.

 

[dee74]

Unfortunately I joined the club this morning. I have a 2012 with 38200 miles. Failed without warning this morning.