TURBO: Please report NMS turbo failures here. [not a discussion thread!]

[psd1]

Unfortunately I joined the club this morning. I have a 2012 with 38200 miles. Failed without warning this morning.

Please copy the details from the first post and fill in your details. Sorry for your loss!

 

[PassatSE4me]

The thread that won't disappear.

 

[mlcraig4267]

Another one bites the dust... 2013 tdi-se 6 speed manual, 34,572 miles. wife was driving along heard a bang, then car started making a grinding whistling noise with barely enough power to get her out of traffic. she could not remember what lights on the dash were on. The diagnosis isn't confirmed at the dealership yet but I will assume the worst. She was just complaining a couple of days ago that the car seemed down on power, but we just assumed it was the cold weather affecting it. will report what dealer says tomorrow

 

[PassatSE4me]

Previously down on power? I'd have to say you're right about the worst. That seems to be a common symptom, perceived or not.

 

[dee74]

Please copy the details from the first post and fill in your details. Sorry for your loss!

I will when I get the car back

 

[Av8r3400]

Updated

Updated my original post #252 with final repair data.

Dee74, please fill out the form with what you know now. You can fill in further bits as you get them.

 

[mlcraig4267]

Re: Another one bites the dust... Confirmed.. Service adviser informed me that a problem with the oil return line caused the turbo failure.. they are also replacing an induction tube (i believe that's what he called it) that was damaged when the turbo failed. He said the parts are ordered and I should get it back on Tuesday or Wednesday of next week. I will fill out the form when i get paperwork from completed repairs.

 

[mafrif]

Miles on car at failure:25,000
Build date:1/2013
Corrective actions from dealership: Replace turbo.
Outside air temps at failure: Cold -10 to 20 degrees F. progressively got louder.
Failure warning signs, if any: Turbo noise, roots supercharger sound plus alternator whine
Warning lights on dash/MFI:None
Problems since replacement:None
Repair time:3 days
Any dealer divulged info on other incidents involving other failures: Had replaced one before built in same timeframe. He said VW rep didn't hesitate at all to send new turbo.
Did the dealership perform all maintenance and on schedule:Yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car:Yes
Did you baby your car or not: Did not baby, but car has had an easy life. Mostly all interstate miles and sleeps in heated garage.
Do you interrupt DPF regenerations: Yes, but would restart immediately
How long is your daily commute:15-150 miles
Transmission (DSG/auto or manual): 6M
Failed turbo part number (if known):03L 253 056 E V500. BV40E-0005
Replacement turbo part number (if known): Will check
There was damage to the impeller on the intake side from scraping the turbo housing. Shaft had a lot of play both ways. No visible damage on exhaust side impeller or housing.

 

[psd1]

It appears that there has been another spate of failures, I will update this weekend when I get a chance. Interesting how the cold weather really drives reports of turbo failures.

 

[dansluga]

I updated my original post #248 with final repair information.

 

[dee74]

Miles on car at failure: 38200
Build date:
Corrective actions from dealership: Replace Turbo
Outside air temps at failure: 26
Failure warning signs, if any: None
Warning lights on dash/MFI: Blinking glow plug light
Problems since replacement:
Repair time:
Any dealer divulged info on other incidents involving other failures: would not say
Did the dealership perform all maintenance and on schedule: Yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car: Yes
Did you baby your car or not: Baby
Do you interrupt DPF regenerations: Yes
How long is your daily commute: Varies 25-150
Transmission (DSG/auto or manual): DSG
Failed turbo part number (if known):
Replacement turbo part number (if known):

 

[hemirttony]

Failure

I took my 13 passat tdi 6manual in Wednesday for an egr check engine light and I mentioned the new whine that followed rpm. They confirmed turbo failure, claiming a bent blade causes the high pitched noise. This dealers first victim. I have 52,000 miles. And an extended warranty...

 

[VeeDubTDI]

I took my 13 passat tdi 6manual in Wednesday for an egr check engine light and I mentioned the new whine that followed rpm. They confirmed turbo failure, claiming a bent blade causes the high pitched noise. This dealers first victim. I have 52,000 miles. And an extended warranty...

Please fill out the information found in post #1 of this thread.

 

[psd1]

Updated my original post #252 with final repair data.

Dee74, please fill out the form with what you know now. You can fill in further bits as you get them.

Any chance you got the V number off the failed turbo? 005, 120, 500?

 

[psd1]

Another rough week for the NMS turbo

Antother cold week, and another group of NMS turbo failures added to the thread;

Sardoc *
Deadturboil
dee74 *
mlcraig4267 *
mafrif *
hermittony *

* = need more info please.

~64 turbo failures reported by owners.
~5 reported prior to the start of this thread
~6 repaired by dealership that CarbonVW works at.
~Numerous undocumented dealer reports of turbo failures.

IMHO, there is no doubt that the cold weather is directly correlating to the spike in turbo failures. It should be noted that there have been several V500 failures, and so far two 0020 failures. It doesn't appear that the 0020 is the cure all we had all hoped.

 

[Av8r3400]

Any chance you got the V number off the failed turbo? 005, 120, 500?

Failed Turbo P/N: BV40-0005
Replacement Turbo P/N: BV40-0020. (VW p/n 03L253056QX - from invoice)

 

[psd1]

Failed Turbo P/N: BV40-0005
Replacement Turbo P/N: BV40-0020. (VW p/n 03L253056QX - from invoice)

OK, must have ben an original 0005. I will update.

 

[psd1]

Failed 230 miles away from home 2/8/14.
Miles on car at failure: 20250
Build date: Car at dealership
Corrective actions from dealership: They are going to replace the turbo - backordered
Outside air temps at failure: 10ºF
Failure warning signs, if any: I had an EGR (p20b8) code and reduced mileage on highway
Warning lights on dash/MFI: Flashing glow plug light, CEL
Problems since replacement: Still at dealer
Repair time: Still at dealer, backordered turbo and related parts.
Any dealer divulged info on other incidents involving other failures: I took it to a dealership near Chicago - that said that they have had a bunch of then (4 that week) and it's probably OK to drive it back home (230 miles). I did. It was slow. I dropped it off locally and they said there's been 3 more since mine. In the midwest we have had very cold weather lately.
Did the dealership perform all maintenance and on schedule: Yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car: No, I purchased it just 6 days before it went down.
Did you baby your car or not: No
Do you interrupt DPF regenerators: What? probably not.
How long is your daily commute: 11 miles round trip
Transmission: unknown
Failed turbo part number (if known): Don't know
Replacement turbo part number : -0020

EDIT (3/1/2014): I got it back yesterday (2/28/2014) so that was 20 days in the shop. I only had the car for 8 days before it broke so let's see how it goes. I'll update the turbo information above when I can check the car out.

The thing that took so long on backorde was NOT the turbo but the EGR pipe and associated gasket. At one point they said it was backordered to over 900 units and they came out of Canada. Recall that mine broke down in Chicago and I had to bring it 230 miles to from - at the advice of a VW dealership up there (PUGI - pronounced Poo-Ghe). So they might have had to do a little more work that usual.

Also: My loaner was an Audi A4 SPro Quattro. It was a kind jester from them. It's a great car but small.

Can you please add transmission type and build date of car please.

 

[psd1]

Data Compilation to date:

2012 Passats = 20
2013 Passats = 42

Highest mileage turbo failure: 100000
Lowest mileage turbo failure: 660
Total miles traveled 1,086,317/60 cars =Avg miles at failure 18,105 miles.


High temperature at failure: 86*
Low temp at failure: -10*
1266*/47 reported temps at failure = Avg temp at failure 29.6*


Transmissions in cars with turbo failure:
DSG: 23
6M: 27
Unknown: 14


From April-September 2013 there were five reported turbo failures in this thread. Warm weather.

From November 2013-March 2014 there have been twenty nine reported turbo failures.

From thread inception to today members report a failure every 6.2 days. 397 days/64 failures.

 

[Turbo__Diesel]

5 turbo failures for me

If you have had a failure, please post the following.

• Miles on car at failure: 8929 total, 929 since the first turbo replacement on this car
• Build date: 6/2013
• Corrective actions from dealership: will be replacing turbo
• Outside air temps at failure: -5 (global warming)
• Failure warning signs, if any: bad sound
• Warning lights on dash/MFI: blinking glowplug light
• Problems since replacement: first replacement failed, I have no doubt this replacement will also fail
• Repair time: We'll see - has been averaging about 9 days
• Any dealer divulged info on other incidents involving other failures: yes, had other failures
• Did the dealership perform all maintenance and on schedule: yes
• If not dealership, what oil was used/miles on oil: 929 miles
• Are you the original owner of the car: yes
• Did you baby your car or not: yes
• Do you interrupt DPF regenerations: no idea
• How long is your daily commute: 10 miles each way
• Transmission (DSG/auto or manual): manual
• Failed turbo part number (if known): 0020
• Replacement turbo part number (if known): We'll see

 

[psd1]

If you have had a failure, please post the following.

• Miles on car at failure: 8929 total, 929 since the first turbo replacement on this car
• Build date: 6/2013
• Corrective actions from dealership: will be replacing turbo
• Outside air temps at failure: -5 (global warming)
• Failure warning signs, if any: bad sound
• Warning lights on dash/MFI: blinking glowplug light
• Problems since replacement: first replacement failed, I have no doubt this replacement will also fail
• Repair time: We'll see - has been averaging about 9 days
• Any dealer divulged info on other incidents involving other failures: yes, had other failures
• Did the dealership perform all maintenance and on schedule: yes
• If not dealership, what oil was used/miles on oil: 929 miles
• Are you the original owner of the car: yes
• Did you baby your car or not: yes
• Do you interrupt DPF regenerations: no idea
• How long is your daily commute: 10 miles each way
• Transmission (DSG/auto or manual): manual
• Failed turbo part number (if known): 0020
• Replacement turbo part number (if known): We'll see

CRAP! I will update when I get a chance.

 

[hemirttony]

Miles on car at failure: 51,395
Build date: 8/12
Corrective actions from dealership: replace turbo
Outside air temps at failure: 10 F
Failure warning signs, if any: High pitched whine
Warning lights on dash/MFI: NO
Problems since replacement: I left the dealer and IMMEDIATELY traded it off for a Dodge Charger
Repair time: 6 days
Any dealer divulged info on other incidents involving other failures: Not at first, then reported two when I picked up the car.
Did the dealership perform all maintenance and on schedule: Yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car: Yes
Did you baby your car or not: Baby
Do you interrupt DPF regenerations: No
How long is your daily commute: 135 miles
Transmission (DSG/auto or manual): Manual
Failed turbo part number (if known): BV40-0005
Replacement turbo part number (if known):BV40-0020

 

[mlcraig4267]

Re: another one bites the dust-repaired

Miles on car at failure:34572
Build date:12/2012
Corrective actions from dealership:turbo, manifold,intake pipe, charge air cooler, replaced
Outside air temps at failure:aprox 15f
Failure warning signs, if any:loud bang, loud whistling, loss of power
Warning lights on dash/MFI:none noticed
Problems since replacement:just got back today... none yet
Repair time:1 week
Any dealer divulged info on other incidents involving other failures:yes..did not report how many other than they have changed them, and got another today 3/5/13
Did the dealership perform all maintenance and on schedule:yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car:yes
Did you baby your car or not:90% freeway..
Do you interrupt DPF regenerations:yes
How long is your daily commute:150 miles round trip
Transmission (DSG/auto or manual):
Failed turbo part number (if known):0005
Replacement turbo part number (if known):0020

 

[Ryanav]

Another Turbo Failure

Miles on car at failure: 8600
Build date: June 2013
Corrective actions from dealership: Replaced turbo, intercooler, exhaust and related piping/hoses
Outside air temps at failure: 25 Degrees
Failure warning signs, if any: Had cruise set to 75 mph on Interstate and had already driven 25 miles when turbo failed, no warning signs/sounds prior to failure. All of a sudden there was a loss of power, lots of smoke, loud rattling coming from under the hood and glow plug light flashing.
Warning lights on dash/MFI: Glow Plug Light Flashing
Problems since replacement: No Problems (yet), driving just like new
Repair time: 4.5 weeks - was told they were only waiting on an oil return line from Germany for most of that time.
Any dealer divulged info on other incidents involving other failures: Dealer acknowledged several passat turbo problems, another passat came in with a failed turbo 1 day after mine. They claimed the new part number should fix the problem.
Did the dealership perform all maintenance and on schedule: Haven't hit scheduled maintenance time yet.
If not dealership, what oil was used/miles on oil: N/A
Are you the original owner of the car: Yes
Did you baby your car or not: Some babying for first 5000 miles, lots of constant speed highway travel afterwards, definitely never drove it hard.
Do you interrupt DPF regenerations: Only occasionally
How long is your daily commute: About 50 miles round trip
Transmission (DSG/auto or manual): 6 Spd Manual
Failed turbo part number (if known): Don't Know
Replacement turbo part number (if known):03L-253-056-QX

Dealerships paperwork says -

8618 turbo bearing wore out test drove vehicle found vehicle has lack of power and smoke from exhaust ran gff found fault codes for cylinder combustion and turbo underboost. Removed intake pipe and inspected turbo, found turbo difficult to turn and damage to impeller. Removed intercooler piping found about 1qt of oil and pieces of turbo impeller in intercooler. On removing diesel particulate filter found oil in particulate filter and oil coating front O2 sensor and exhaust temp sensors. Replaced turbo, particulate filter, intercooler, front O2 sensor, EGT sensore 1, 2 and 3, EGR pipe from cylinder head to hot EGR valve, oil filter cap, engine oil and filter, turbo oil, feed line, oil return line, banjo bolt and cleared fault codes. Test drove vehicle, found alignment off from subframe loosen and fasten, performed 4wheel alignment and test drove vehicle and checked operation okay vendor kk

They gave me a (terrible) Kia Rio as a rental car for 4.5 weeks, I hope this turbo lasts as I love my Passat!

 

[tncrom]

Miles on car at failure: 14000ish
Build date: 8/2013
Corrective actions from dealership: In process as of 3/6/2014: replacing turbo
Outside air temps at failure: car was still driveable, so didn't have a catastrophic failure, temperatures though this winter in Iowa have been low -- minus 20F, and consistent below 0F.
Failure warning signs, if any: high-pitched whine tied to rpms
Warning lights on dash/MFI: none
Problems since replacement: Just Picked up on 3/13/14 - still TBD
Repair time: 3 Total Business Days - excellent turnaround.
Any dealer divulged info on other incidents involving other failures: Have replaced on another car and that car has 20K on the new turbo - no issues. Issue has been "resolved" with new manufacturer of turbos, 4 other cars were in the shop for same issue when mine arrived, pin on turbo shaft has allowed shaft to "walk" axially - allowing fins to hit housing.
Did the dealership perform all maintenance and on schedule: Yes, they did the 10K service and I confirmed they used 507 oil.
If not dealership, what oil was used/miles on oil: n/a
Are you the original owner of the car: yes
Did you baby your car or not: I wouldn't say I "babied" it, but at the same time, I'm not hard on a car. This is a commuter car, and family sedan -- I'm all about keeping cars for a long time. Last car (still have) 1998 Toyota Sienna with 306000 - still strong.
Do you interrupt DPF regenerations: no, and wouldn't know how if needed to do so.
How long is your daily commute: was mostly 35 miles one way, now it's 9 miles.
Transmission (DSG/auto or manual): manual
Failed turbo part number (if known): 0020
Replacement turbo part number (if known): 0020

 

[marybphotoNH]

Add Me to the List!

• Miles on car at failure: 25,500
• Build date: unknown - purchased February 2013
• Corrective actions from dealership: currently at dealership. Dealer indicated that when turbo failed, it expelled pieces of itself into the intercooler and that the intercooler also needs to be replaced.
• Outside air temps at failure: 15 F
• Failure warning signs, if any: Faint whining sound that varied with RPM and sounded electrical occurred intermittently over the course of a few days about a week ago. Wednesday, there was no whining noise, car lost all power on on-ramp for 2-3 seconds – automatic downshifted, then was fine. Drove 25 miles on interstate with no symptoms. When exiting, the ramp was an incline, and lost power again then recovered like previously. Within ½ mile from that occurrence glow plug light began flashing, then shortly after I was at dealer.
• Warning lights on dash/MFI: flashing glow plug light
• Problems since replacement: currently being repaired
• Repair time: Dealer has turbo in stock, but needs to order intercooler
• Any dealer divulged info on other incidents involving other failures: First dealer did not have any experience or even the equipment to change the turbo (yes, really!). Only had one mechanic capable of doing repair and would not be able to start for at least two weeks. I had towed to alternate dealer, and they said they had recently had another Passat with turbo failure.
• Did the dealership perform all maintenance and on schedule: yes
• If not dealership, what oil was used/miles on oil:
• Are you the original owner of the car: Yes
• Did you baby your car or not: did not baby, but not hard on car either
• Do you interrupt DPF regenerations: don't know, did not even know what this was until reading this forum the other day
• How long is your daily commute: 70 miles per day
• Transmission (DSG/auto or manual): Auto
• Failed turbo part number (if known): unknown
• Replacement turbo part number (if known): unknown
I can revise/add information when repair is complete. Thank you, this forum was extremely helpful for me the other day when trying to sort out the situation.

 

[psd1]

• Miles on car at failure: 25,500
• Build date: unknown - purchased February 2013
• Corrective actions from dealership: currently at dealership. Dealer indicated that when turbo failed, it expelled pieces of itself into the intercooler and that the intercooler also needs to be replaced.
• Outside air temps at failure: 15 F
• Failure warning signs, if any: Faint whining sound that varied with RPM and sounded electrical occurred intermittently over the course of a few days about a week ago. Wednesday, there was no whining noise, car lost all power on on-ramp for 2-3 seconds – automatic downshifted, then was fine. Drove 25 miles on interstate with no symptoms. When exiting, the ramp was an incline, and lost power again then recovered like previously. Within ½ mile from that occurrence glow plug light began flashing, then shortly after I was at dealer.
• Warning lights on dash/MFI: flashing glow plug light
• Problems since replacement: currently being repaired
• Repair time: Dealer has turbo in stock, but needs to order intercooler
• Any dealer divulged info on other incidents involving other failures: First dealer did not have any experience or even the equipment to change the turbo (yes, really!). Only had one mechanic capable of doing repair and would not be able to start for at least two weeks. I had towed to alternate dealer, and they said they had recently had another Passat with turbo failure.
• Did the dealership perform all maintenance and on schedule: yes
• If not dealership, what oil was used/miles on oil:
• Are you the original owner of the car: Yes
• Did you baby your car or not: did not baby, but not hard on car either
• Do you interrupt DPF regenerations: don't know, did not even know what this was until reading this forum the other day
• How long is your daily commute: 70 miles per day
• Transmission (DSG/auto or manual): Auto
• Failed turbo part number (if known): unknown
• Replacement turbo part number (if known): unknown
I can revise/add information when repair is complete. Thank you, this forum was extremely helpful for me the other day when trying to sort out the situation.

Thanks for your detailed experience. I would suspect that you may have a good case for a NHTSA complaint. "car lost all power for 2-3 seconds". I will cross post your experience into the discussion thread. http://forums.tdiclub.com/showthread.php?t=360617&page=102

 

[Rockwell]

I had a turbo failure at 18,000 miles just over a year ago. I am now at 60,000 miles and and this turbo started getting a little loud and making a barking noise this morning, I'll be taking it to the dealer to have it looked at next week. Hope it's not another failure.

 

[psd1]

I had a turbo failure at 18,000 miles just over a year ago. I am now at 60,000 miles and and this turbo started getting a little loud and making a barking noise this morning, I'll be taking it to the dealer to have it looked at next week. Hope it's not another failure.

Can you please fill out the following:

If you have had a failure, please post the following.
Miles on car at failure:
Build date:
Corrective actions from dealership:
Outside air temps at failure:
Failure warning signs, if any:
Warning lights on dash/MFI:
Problems since replacement:
Repair time:
Any dealer divulged info on other incidents involving other failures:
Did the dealership perform all maintenance and on schedule:
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car:
Did you baby your car or not:
Do you interrupt DPF regenerations:
How long is your daily commute:
Transmission (DSG/auto or manual):
Failed turbo part number (if known):
Replacement turbo part number (if known):

 

[Rockwell]

Ok, my second turbo blew today.

If you have had a failure, please post the following.
Miles on car at failure: 60,520
Build date: 7/12
Corrective actions from dealership: just dropped off. Both times oil went through exhaust, I told them I wanted DPF replaced as I am concerned about contamination.
Outside air temps at failure: 25°
Failure warning signs, if any: same as last time. Whistle and howling while decelerating.
Warning lights on dash/MFI: flashing glow plug light
Problems since replacement: TBD
Repair time: TBD
Any dealer divulged info on other incidents involving other failures: asked, they said not common.
Did the dealership perform all maintenance and on schedule: yes
If not dealership, what oil was used/miles on oil:
Are you the original owner of the car: yes
Did you baby your car or not: no, wasn't rough either
Do you interrupt DPF regenerations: not usually
How long is your daily commute: 100+
Transmission (DSG/auto or manual): DSG
Failed turbo part number (if known): TBD
Replacement turbo part number (if known):TBD

*note: first time turbo blew I had 9900 miles on oil, this time I also had about 9900 miles on oil. Maybe 10,000 mile OCI IS to much?