Kwstantino
New member
- Joined
- Apr 27, 2006
I have my first big problem with my car. (05.5 VW JETTA TDI) The car was shuddering so I took it in for service at Avis VW in NJ. They told me that I would have to schedule an appointment to bring it in. 2 weeks and over 2000 miles later, I took the vehicle in and they found out the dual mass flywheel was coming apart and that an ear on the transmission cracked. They told me that the clutch was very worn down, but that there is no sign of abuse(i.e. no hot spots, grooves or anything to show abuse). I currently have about 11,000 miles on the vehicle, but this shuddering started with maybe 400 miles and simply got worse and worse. I contacted VW Customer Service and spoke with Sarah who was very polite and helpful. She is going to find out why the clutch and ear on the transmission where warrantied, but not the clutch. She is going to call me tomorrow. I have never had a clutch last less than 80,000 miles and this is getting hard to swallow. I'm hoping that VW will warranty the clutch and get me up and running again. I spoke with another dealer who said that they have seen this issue and replaced both parts and they didn't understand why the same wasn't done with mine right away. So far this dealership has been helpful and has worked around my schedule. I guess this situation is going to mold how strong my relationship with this dealer is. I'm wondering who else has experienced this and what their outcome was.