Any word on how the VW of Tulsa is as far as maint, using proper fluids and techniques, and general customer service?
Proper fluids: Never used incorrect fluids or incorrect quantities for me on the free services. (+1 point)
Techniques: They would not let me watch them. (-1 point)
Customer service: About the same as testicular cancer. (-5 points) The one service advisor that actually was polite and knowledgeable moved to Audi Tulsa, which VW Tulsa lost due to poor performance. Audi Tulsa is located across the street at the Land Rover dealer.
Maintenance: Left half of the screws out of my belly pan (-1 point), gave me the replacement screws for free when I complained after I got under the car at 42k (+1 point), tightened the oil filter cap at least 5Nm too much (-1 point), cross-threaded the belly pan bolt in the rear middle so now it won't tighten all the way now (-1 point), made me sit and wait an hour while the parts guy "forgot" to bring the part to them (-2 points) and the part took all of 15 seconds to install (-5 points), and they didn't even apologize (-1 point).
Also, I will point out that their "40,000 mi service" includes things that should never be put in your TDI, such as oil additive, and it costs a hair shy of $400.
I would stay away from them unless they're doing warranty work. Their mechanics are probably not that bad, but in their haste to get more jobs in (since they get paid per job), they don't do as good a job as I can and overlook more anal things like torquing the oil filter cap to 25Nm.
P.S. The concept of an appointment is lost on these people - usually I wait around 45 minutes before my car even moves, and then 30-45 minutes from there.
P.P.S. There's a guru in Mannford, if you ever need anything major done (TB, for example).