CMB430
Veteran Member
Good Evening,
Please look at this:
This is the oil left in my Jetta by the Burnsville Volkswagen Service Department that is EXTRA. I had to drain this oil from the car to get the oil level equal to the full mark (indented circle above the cross-hatch area). Before I did this the oil was half way up the cable dipstick between the extra plastic ball and the main bottom part.
I asked when I entered the service department if they use the gold bottle for the oil, and the guy said, "This ain't Jiffy-Lube, we use the right stuff". I said okay. I asked if I could watch them, he said no. So I handed over the keys and went walking around the lot. After about 40 min I went back into the service area and looked through the little glass window in the door...I could see my car. It was 3 bays over. The car was on the ground and the tech (I use that term loosely) was trying multiple sockets to get the oil filter cover off. I watched him take it out and put the new, clean filter in. I did NOT see him replace the rubber o-ring on the filter cap. I asked the service manager, who was right there, if she could go ask why he did not do this. After a few minutes she came in and said that he was certain he did, but he would double check. I watched him and he did replace it this time...not sure where he got the o-ring. I then watched him put gold Castrol oil bottles in the engine, but did not see how many because as he started a black wagon was going up in the bay closest to me.
So they took the car and washed it and I left. When I got home I waited 10 min and checked the oil. WOW I thought and pulled over to the garage and put her up on jack stands. The picture is what I got after leveling out the stick (putting some back in). I did drive about 20 miles like this, mostly highway. I HOPE it did not do any harm.
I will never take my car back in for service to any dealer...warranty or not I will change my own oil and do my own services like I have done on every other vehicle I have ever owned. I left a voice mail with the service manager to inform her of what I found and am expecting a phone call tomorrow. I am going to ask for 10L of oil and two filters as compensation. We will see if I am successful. I did order a set of 4ea of the plastic trunk organizers for $22 that are due in on WED.
I thought this deserved its own post...not burried as post 254
Please look at this:
This is the oil left in my Jetta by the Burnsville Volkswagen Service Department that is EXTRA. I had to drain this oil from the car to get the oil level equal to the full mark (indented circle above the cross-hatch area). Before I did this the oil was half way up the cable dipstick between the extra plastic ball and the main bottom part.
I asked when I entered the service department if they use the gold bottle for the oil, and the guy said, "This ain't Jiffy-Lube, we use the right stuff". I said okay. I asked if I could watch them, he said no. So I handed over the keys and went walking around the lot. After about 40 min I went back into the service area and looked through the little glass window in the door...I could see my car. It was 3 bays over. The car was on the ground and the tech (I use that term loosely) was trying multiple sockets to get the oil filter cover off. I watched him take it out and put the new, clean filter in. I did NOT see him replace the rubber o-ring on the filter cap. I asked the service manager, who was right there, if she could go ask why he did not do this. After a few minutes she came in and said that he was certain he did, but he would double check. I watched him and he did replace it this time...not sure where he got the o-ring. I then watched him put gold Castrol oil bottles in the engine, but did not see how many because as he started a black wagon was going up in the bay closest to me.
So they took the car and washed it and I left. When I got home I waited 10 min and checked the oil. WOW I thought and pulled over to the garage and put her up on jack stands. The picture is what I got after leveling out the stick (putting some back in). I did drive about 20 miles like this, mostly highway. I HOPE it did not do any harm.
I will never take my car back in for service to any dealer...warranty or not I will change my own oil and do my own services like I have done on every other vehicle I have ever owned. I left a voice mail with the service manager to inform her of what I found and am expecting a phone call tomorrow. I am going to ask for 10L of oil and two filters as compensation. We will see if I am successful. I did order a set of 4ea of the plastic trunk organizers for $22 that are due in on WED.
I thought this deserved its own post...not burried as post 254
