This thread is for members (not vendors) to post issues about vendors. We want to know about vendor's who are not holding themselves accountable.
The vendor registration program is simply for vendors to declare that they have a product or service available to the members in exchange for money, and that their contact information is valid at the time they were contacted. Vendors are responsible for notifying TDIClub in any change of their contact information. It makes no difference if the vendor is a weekend hobbyist or a real store or shop. The definition of who should be registered as a vendor is anyone who accepts money from the membership for any product or service.
There is no TDIClub seal of approval for any vendor and TDIClub does not resolve any conflicts. When someone becomes registered as a vendor, there is no automatic inclusion to the 'Trusted TDI Mechanic's - By State' thread. http://forums.tdiclub.com/showthread.php?t=130044 Admission to that thread is by referral only. I discourage vendors from adding themselves to that thread as self-promotion can make their credibility suspect. Referrals are earned, not granted. Vendors are expected to have the integrity to hold themselves accountable. Simply put, the vendor is his own warranty for the product or service they are selling.
Members and vendors are to resolve issues privately, just as in any other transaction one engages in.
Members should only post their complaints here after they have tried to resolve their issues privately. TDIClub's forums are the last venue for resolution, not the first.
The rules in no particular order:
Members can post about vendors who have not responded to repeated attempts to resolve any issue. Simply put, when normal and reasonable communication has failed, then post the complaint.
1. No vendor Vs vendor issues.
2. Posts should be factual and civil. Vendors ARE allowed to post their side of the story. So think before you post. Members have embarrassed themselves posting a complaint about vendors when in reality the member was at fault.
3. Only first person accounts allowed. No 'I heard it from whoever' posts.
4. No flaming, trolling, baiting, attacking, etc.
5. Nofanboi posts allowed trashing the competition. This also includes 'reverse shilling' for lack of a better term. Phony accounts that post bogus complaints will be removed and the accounts banned.
6. No whining about petty issues, e.g., shipping was late, parts were back-ordered, item out of stock, price changes, wrong part shipped, etc. This stuff happens in every business. The world is imperfect, TDIClub's vendors included.
7. New members who sign up to trash a vendor will not be allowed, especially if the complaints are about some outside entity that is not part of TDIClub. I have banned a few people for this in the past.
8. Posting about Ebay listings/stores, Craig's list, Autotrader , etc, are allowed if it is about obvious scams, counterfeit items, etc. We want to know about frauds like Dr_boost,rodbuilder, Chinese nozzles, etc.
9. No links to outside whiner sites like MyVWLemon.com, etc. That is not a first person account.
10. No posts allowed except for first person complaints and replies by the mentioned vendor. All other posts will be removed regardless of content. Members who post here must make their contact information available to the mentioned vendor. Vendors do not know their customers TDIClub user-names.
11. Members and vendors, PLEASE post if resolution was reached or not.
12. When special circumstances warrant the action, a dedicated thread will be allowed for discussion of vendor issues.
13. No fanboy, cheerleader, praise posts for one's favorite vendor. All that will do is encourage everyone to post about their favorite vendor and we will end up with pages and pages of noise.
The rules will be a work in progress so I will add/edit as needed as this thread evolves.
Again, I repeat myself; think before you post. I have banned members and vendors who tried to use TDICLub to seek revenge and further their vendettas. I have also removed vendor status from vendors and blocked their access to the for sale forums and the high performance forums. I have also blocked members' access to certain forums when they just can't stay out of trouble when discussing certain issues.
We want to know about and weed out the bad apples.
One area of commerce that deals with customer complaints is when a business has to fire a customer. The customer is not always right. Some people thrive on conflict and are not interested in any reasonable resolution. They simply want to promote their victim status as they feel it empowers them to something they are not entitled to. SPV's (Self Proclaimed Victims) will not be tolerated. The link explains SPVs A to Z.
http://www.epinions.com/content_3317407876
Anyone whether it be a member or vendor who tries to paint themselves a SPV will get a long time out, maybe even perm-ban.
Thank you.
The vendor registration program is simply for vendors to declare that they have a product or service available to the members in exchange for money, and that their contact information is valid at the time they were contacted. Vendors are responsible for notifying TDIClub in any change of their contact information. It makes no difference if the vendor is a weekend hobbyist or a real store or shop. The definition of who should be registered as a vendor is anyone who accepts money from the membership for any product or service.
There is no TDIClub seal of approval for any vendor and TDIClub does not resolve any conflicts. When someone becomes registered as a vendor, there is no automatic inclusion to the 'Trusted TDI Mechanic's - By State' thread. http://forums.tdiclub.com/showthread.php?t=130044 Admission to that thread is by referral only. I discourage vendors from adding themselves to that thread as self-promotion can make their credibility suspect. Referrals are earned, not granted. Vendors are expected to have the integrity to hold themselves accountable. Simply put, the vendor is his own warranty for the product or service they are selling.
Members and vendors are to resolve issues privately, just as in any other transaction one engages in.
Members should only post their complaints here after they have tried to resolve their issues privately. TDIClub's forums are the last venue for resolution, not the first.
The rules in no particular order:
Members can post about vendors who have not responded to repeated attempts to resolve any issue. Simply put, when normal and reasonable communication has failed, then post the complaint.
1. No vendor Vs vendor issues.
2. Posts should be factual and civil. Vendors ARE allowed to post their side of the story. So think before you post. Members have embarrassed themselves posting a complaint about vendors when in reality the member was at fault.
3. Only first person accounts allowed. No 'I heard it from whoever' posts.
4. No flaming, trolling, baiting, attacking, etc.
5. Nofanboi posts allowed trashing the competition. This also includes 'reverse shilling' for lack of a better term. Phony accounts that post bogus complaints will be removed and the accounts banned.
6. No whining about petty issues, e.g., shipping was late, parts were back-ordered, item out of stock, price changes, wrong part shipped, etc. This stuff happens in every business. The world is imperfect, TDIClub's vendors included.
7. New members who sign up to trash a vendor will not be allowed, especially if the complaints are about some outside entity that is not part of TDIClub. I have banned a few people for this in the past.
8. Posting about Ebay listings/stores, Craig's list, Autotrader , etc, are allowed if it is about obvious scams, counterfeit items, etc. We want to know about frauds like Dr_boost,rodbuilder, Chinese nozzles, etc.
9. No links to outside whiner sites like MyVWLemon.com, etc. That is not a first person account.
10. No posts allowed except for first person complaints and replies by the mentioned vendor. All other posts will be removed regardless of content. Members who post here must make their contact information available to the mentioned vendor. Vendors do not know their customers TDIClub user-names.
11. Members and vendors, PLEASE post if resolution was reached or not.
12. When special circumstances warrant the action, a dedicated thread will be allowed for discussion of vendor issues.
13. No fanboy, cheerleader, praise posts for one's favorite vendor. All that will do is encourage everyone to post about their favorite vendor and we will end up with pages and pages of noise.
The rules will be a work in progress so I will add/edit as needed as this thread evolves.
Again, I repeat myself; think before you post. I have banned members and vendors who tried to use TDICLub to seek revenge and further their vendettas. I have also removed vendor status from vendors and blocked their access to the for sale forums and the high performance forums. I have also blocked members' access to certain forums when they just can't stay out of trouble when discussing certain issues.
We want to know about and weed out the bad apples.
One area of commerce that deals with customer complaints is when a business has to fire a customer. The customer is not always right. Some people thrive on conflict and are not interested in any reasonable resolution. They simply want to promote their victim status as they feel it empowers them to something they are not entitled to. SPV's (Self Proclaimed Victims) will not be tolerated. The link explains SPVs A to Z.
http://www.epinions.com/content_3317407876
Anyone whether it be a member or vendor who tries to paint themselves a SPV will get a long time out, maybe even perm-ban.
Thank you.
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