Schoolhouseink
Member
Just received my offer letter today. Wheels of progress...
I asked them fairly early on if I could do that. I told them that I could either just document the number and submit it, or get an official payoff letter from the Credit Union and submit that. They said there was no way for that to be entered into my claim's documentation.Hmm, you guys got me thinking about the payoff. I went on my bank's website and printed the 10-day payoff. Wrote my claim number in big numbers on it and faxed it in. Hopefully this will save VW a few weeks of fumbling around and I can get an offer.
I figured they're probably just giving the banks the same fax number we have access to, so are they really gonna know that it came from me and not the bank? Who knows, I figured it was worth a shot. I guess I'll know when I receive the offer letter based on the amount due to the lender. If VW got the number on any other day, the payoff amount should be different than what mine shows today.I asked them fairly early on if I could do that. I told them that I could either just document the number and submit it, or get an official payoff letter from the Credit Union and submit that. They said there was no way for that to be entered into my claim's documentation.
I also called my Credit Union and told them that VW and its representatives had my authorization to get a payoff amount; I asked if they needed anything in writing and they indicated that they didn't. I don't know if that sped the process along or not.
Finally!Stuck on step #15 since 11/2
Aug 3 - online claim submittedSept 28 - documents submitted
Nov 2 - documents approved
Nov 11 - offer approved and sent to claims supervisor (verified by "Jessica" on the website's chat feature... back when it actually worked)
Dec 13 - emailed VW class counsel with my concerns over the delay
Dec 13 - received call from VW class counsel and was given no useful information other than they're overwhelmed.
TBD??? - final offer received to be notarized and sent back
My car: 2013 Passat SEL TDI, 64,985 miles. Single owner, original owner, small loan balance remaining at U.S. Bank.
Not sure what the hold up is, but I already bought a new car over Labor Day and the VW has been sitting in the driveway with no plates since Halloween (I'm 8 miles from my dealership, so I planned to turn it in with just under 65K, although my original claim submission had a 65K-70K turn-in miles estimate, so I should be getting some extra funds back for the lower mileage).
UPDATE:Email received on 1/16/17 stating the following:
We are contacting you with an update on your claim status. There is only one remaining step before Volkswagen can extend an offer to you for your claim. Volkswagen Group of America, Inc. must obtain the current outstanding payoff amount of your existing loan.
This information is needed to generate an offer letter for your review, and for validation purposes must come directly from your lender. Depending on the lender, the process may require your direct involvement.
If you would like to help make this process go faster, there are steps that you can take to help Volkswagen obtain your loan payoff amount. Please contact your lender and provide both verbal and written authorization for the release of payoff information to Volkswagen Group of America, Inc.
You should provide written consent in whatever form your lender requires, but if your lender requires written consent and does not have a preferred form, you may use the Financial Consent form, which is the form you provided to us during the claims process and can be found here.
We thank you for your patience as we continue to process claims.
My frustration is that I gave my bank both written and verbal consent back in October. I called the claim hotline and they say they reached out to my bank 2 times in December even though my bank says they dont have a record of the 2 calls.
Long story short. They told me to have my bank fax a 10 day payoff with my name and claim number. I will be calling them back later this evening to ensure they got the fax and this process can continue.
Hopefully this info can help others out. Check with both Volkswagan and your bank and see if thats why your claim is held up.
Documents uploaded: 10/12/16
Documents marked complete: 10/26/16
Email from VWGOA on 1/16/17
Fax payoff to VWGOA on 1/18/17
Congrats, Patience. Actually, they're so sick of people calling and bugging that they probably sensed you were about to call, so shot you an offer.OMG.
I was just getting ready to log in and rant about STILL being stuck on step 15 when lo and behold, THE OFFER JUST APPEARED about 30 minutes ago!!!
Update for me:
Documents uploaded: 10/27/2016
Step 15: 11/08/2016
Offer received: 01/25/2017
My offer letter is dated November 26, 2016. Took them 2 months to get it to me.
I also received an email of loan payoff on 1/18. I called my institution and they faxed VW at 3:45 that day and I haven't heard anything since. Has anyone else had this issue or know how long it takes after initial offer sent?I received an email today requesting me to contact my credit union to authorize VW to request the loan payoff amount. Wasn't that the point of the financial consent form? I contacted my credit union just in case and they indicated it should be sufficient. I don't know if VW is simply trying to provide more feedback to us owners on the process as they go through the steps or if they had issues getting loan payoff information from some lending institutions. Regardless at least it looks like the finish line is near for this car.
Docs uploaded Sept 26th
Docs approved Nov 16thish
Email for loan payoff received 1/18
Offer letter ????
Finally received my offer today. Documents were approved and had green check marks since November 8th.
This is for a 13 Passat with a local credit union loan balance.
Wife and I both have a hectic day ahead on Friday but we are going to try very hard to get the thing notarized and uploaded asap.
Docs notarized on Saturday, and uploaded that evening.
Got email 5:30am today to schedule appt.
First available in my area was March 8th.
looking back through emails, here is my timeline:
7/28 registered on portal
9/19 docs submitted
10/18 docs incomplete, rejected no co-registrant had to get reset
11/9 docs approved
1/26 final offer
1/30 scheduled buyback for 3/8
I have a loan through a local Credit Union and chose EFT.
Looks that way to meI know, right? Those of us who uploaded our stuff first seem to have largely been put into some limbo pile.
I just got my docs notarized today at a nice Audi dealership across the street from the VW dealer (for free). Scanned with CS app on my android (Thanks, forum!) into a single document and uploaded them tonight when I got home. Just got the email to make an appointment. Wow, NOW it's moving fast!
This baby's going to the Great TDI Parking Lot in the Sky on March 10th.
For the record, I did check all the dealers in the area and my "preferred dealer" was the soonest by about a week.
-T.
...of which three months don't count, since nothing really started until 10/25 or 11/1, depending on which date you want to start from. The reality is plenty bad; there's no need to exaggerate it.'bout 6 months and counting
Not likely. We're touching $30k and, per my sig, just ahead of you in submitting.The only theory people have come up with is how large our payout will be since it is a fully optioned vehicle and they are paying us directly. Perhaps there is some kind of underwriting hold on payouts over say $25k. That would be an interesting metric, delays to people that will be getting a large check from the settlement fund.
Mine's only $11,$$$ and some change so that's not the case in my claim. I call in, the lady sounded like she had kids screaming in the background, non-chalant, "yeah sir, you should see an offer soon. If you don't this week then call back next week." Sounded like she didn't give a sh!t, which I'm sure she didn't.The only theory people have come up with is how large our payout will be since it is a fully optioned vehicle and they are paying us directly. Perhaps there is some kind of underwriting hold on payouts over say $25k. That would be an interesting metric, delays to people that will be getting a large check from the settlement fund.
This is speculation, but I don't believe it's correct.The people who submitted their documents first were put on a back burner.