Back to the thread at hand.. my appointment is at 2pm PST today. I'm not going to drive the car as the tags have expired, so I call VW roadside assistance. I told them the car was being returned and as it hasn't been properly driven for two months I didn't trust the brakes, they were cool with that.
When you do call them, they will tell you a truck will be there within 60 minutes, but you don't have to do it that way. If you want them to come within a three hour period you can actually book an appointment, my truck is due between 1pm and 1:30pm. More on the process as the day unfolds..