Unitronic Adventure
Hi Everyone,
I had to share with someone the shear disappointment i have witnessed over at unitronic.
I have called Mike Z over 2 months ago asking for to get my car chipped, and if i could have the ability to switch back and forth between stock and chipped, at least if it appeared so when i go to the dealer, because he is a friend of mine, and i didnt want to complicate my life when servicing the car ( they do a lot for me).
HE said no problem give me your ECU serial and ill get it done, no big deal.
I gave the the ECU serial, and here is where the fun starts:
-Hey call me back in a week or so
-Can you call me back this afternoon?
- I am really busy today, lets do it tomorrow
-Oh, I am witha customer now on another car, call me in 20 minutes
(no answer in 20 minutes)
He even scheduled an appointment with me to have one of his guys do it instead, only for it to get cancelled 20 minutes later because he "didnt finish the image"
I called MikeS. and he said sure should be easy to schedule an appointment. I was going for 10 days out of town, and we agreed i should call him when i get back. I basically did, and he said check with mike z. again!?
called yesterday, he says call me back saturday at 10:45. I did , and he said not yet call me at 12:30, i did and no answer.
Finally i got to him at 3:40 PM today, only to hear:
-im on hte phone, you need to call me later, its not going to happen today.
You know what ? I dont think its going to happen period. Unitronic you have on big problem with prioritising customers. I dont care how busy you are 40-50 callbacks to get nowhere is just not acceptable.
OK?
Hi Everyone,
I had to share with someone the shear disappointment i have witnessed over at unitronic.
I have called Mike Z over 2 months ago asking for to get my car chipped, and if i could have the ability to switch back and forth between stock and chipped, at least if it appeared so when i go to the dealer, because he is a friend of mine, and i didnt want to complicate my life when servicing the car ( they do a lot for me).
HE said no problem give me your ECU serial and ill get it done, no big deal.
I gave the the ECU serial, and here is where the fun starts:
-Hey call me back in a week or so
-Can you call me back this afternoon?
- I am really busy today, lets do it tomorrow
-Oh, I am witha customer now on another car, call me in 20 minutes
(no answer in 20 minutes)
He even scheduled an appointment with me to have one of his guys do it instead, only for it to get cancelled 20 minutes later because he "didnt finish the image"
I called MikeS. and he said sure should be easy to schedule an appointment. I was going for 10 days out of town, and we agreed i should call him when i get back. I basically did, and he said check with mike z. again!?
called yesterday, he says call me back saturday at 10:45. I did , and he said not yet call me at 12:30, i did and no answer.
Finally i got to him at 3:40 PM today, only to hear:
-im on hte phone, you need to call me later, its not going to happen today.
You know what ? I dont think its going to happen period. Unitronic you have on big problem with prioritising customers. I dont care how busy you are 40-50 callbacks to get nowhere is just not acceptable.
OK?
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