armycanuck
Member
I am posting this in hopes someone may have some advice or a similar instance that would help me decide where to go from here.
On 20 Oct, I filled my tank (from nearly empty) at a Petro Canada (PC) in Ottawa. I always buy diesel and gas here, and have never heard of any issues. Drove car home (2kms) and parked it for the weekend.
22 Oct, drove to work, hard start in am, ODB errors, CEL and limp mode within 5kms of leaving. Codes were for misfire on all cylinders. Drove car home in afternoon; hard start again, persistent limp mode, limited to 2500rpm. "limped" car home and called VW for service appt.
23 Oct attempted to start car to get it to dealer (about 6 kms); hard start, terrible idle and very unresponsive pedal. Decided not to chance-it and had it towed to dealer that night after work.
Techs had a look at it that week, confirmed bad diesel. Diesel in tank was clear like water and had a turpentine smell. No water present (mixed perfectly with good diesel).
I had them do their thing, pump tank and drain lines... replace filter.. etc.
I contacted PC who after about 10 days let me know that it wasn't their fuel. They had completed the investigation, and found nothing abnormal with the fuel.
So, I'm out around $400, lost car for 2 weeks, insurance would cover it, but deductible is $500...lol. So now I don't really know where to go.
I have all transaction records and corresponding mileage records for the last year of fuelling (mostly at the station in question). I have a sample of fuel that dealer pulled from tank.
The kicker is, PC won't disclose if they have actually tested the fuel in the tanks, only that their investigation procedures were followed. If they have in-fact tested the tanks, they won't provide the report to me; illogical to me since I thought they would love to share proof that they're not at fault.
Second kicker is that on 22 Oct, the station in question closed for maintenance and will be for a while apparently. I'm a logical man, and know if I'd be closing a service station; I'd make damn sure that the tanks were as empty as possible to mitigate as much as possible, fuel spoiling while stagnant in the tanks. I may have been one of the last customers to use that tank before it closed.
Am I way off-base here to think that there isn't something fishy going on?
1. PC won't disclose if they have tested the tanks.
2. It became very obvious that since "no-one else has reported bad fuel", its not on them.
3. Station closed for maintenance /construction two days after I fueled.
4. PC won't accept sample from dealer because "who knows what the mechanic could've done". (Yes, they really said that)
5. It's $400, not worth any lawyers time, and at the end of the day; maybe they're banking on that too.
6. Does the fact that this has now happened, give VW an out for warranty work down the line on let's say a HPFP?
If anyone is still reading, let me know what you think. I'm not one for waging a social media campaign against "the man"... But it seems like they honestly don't care at all about this - "sorry for your luck".
I'd love for them to make this right, otherwise I'll be hard pressed to spend another dime on their products.
Thanks in advance for any advice....
#LiveByTheLeaf
Sent from my SM-G960W using Tapatalk
On 20 Oct, I filled my tank (from nearly empty) at a Petro Canada (PC) in Ottawa. I always buy diesel and gas here, and have never heard of any issues. Drove car home (2kms) and parked it for the weekend.
22 Oct, drove to work, hard start in am, ODB errors, CEL and limp mode within 5kms of leaving. Codes were for misfire on all cylinders. Drove car home in afternoon; hard start again, persistent limp mode, limited to 2500rpm. "limped" car home and called VW for service appt.
23 Oct attempted to start car to get it to dealer (about 6 kms); hard start, terrible idle and very unresponsive pedal. Decided not to chance-it and had it towed to dealer that night after work.
Techs had a look at it that week, confirmed bad diesel. Diesel in tank was clear like water and had a turpentine smell. No water present (mixed perfectly with good diesel).
I had them do their thing, pump tank and drain lines... replace filter.. etc.
I contacted PC who after about 10 days let me know that it wasn't their fuel. They had completed the investigation, and found nothing abnormal with the fuel.
So, I'm out around $400, lost car for 2 weeks, insurance would cover it, but deductible is $500...lol. So now I don't really know where to go.
I have all transaction records and corresponding mileage records for the last year of fuelling (mostly at the station in question). I have a sample of fuel that dealer pulled from tank.
The kicker is, PC won't disclose if they have actually tested the fuel in the tanks, only that their investigation procedures were followed. If they have in-fact tested the tanks, they won't provide the report to me; illogical to me since I thought they would love to share proof that they're not at fault.
Second kicker is that on 22 Oct, the station in question closed for maintenance and will be for a while apparently. I'm a logical man, and know if I'd be closing a service station; I'd make damn sure that the tanks were as empty as possible to mitigate as much as possible, fuel spoiling while stagnant in the tanks. I may have been one of the last customers to use that tank before it closed.
Am I way off-base here to think that there isn't something fishy going on?
1. PC won't disclose if they have tested the tanks.
2. It became very obvious that since "no-one else has reported bad fuel", its not on them.
3. Station closed for maintenance /construction two days after I fueled.
4. PC won't accept sample from dealer because "who knows what the mechanic could've done". (Yes, they really said that)
5. It's $400, not worth any lawyers time, and at the end of the day; maybe they're banking on that too.
6. Does the fact that this has now happened, give VW an out for warranty work down the line on let's say a HPFP?
If anyone is still reading, let me know what you think. I'm not one for waging a social media campaign against "the man"... But it seems like they honestly don't care at all about this - "sorry for your luck".
I'd love for them to make this right, otherwise I'll be hard pressed to spend another dime on their products.
Thanks in advance for any advice....
#LiveByTheLeaf
Sent from my SM-G960W using Tapatalk