Fourplay
, TDI Parts Ninja Vendor , w/Business number
For those who have had post-fix issues (either 2.0L or 3.0L), how have you gotten your dealership to cover diagnostic fees?
It says right there in the pamphlet that diagnostics and replacement of parts (if necessary) will be performed at no cost.
I had a Q5 that had a CEL and flashing glow plug light (and stalled several times when coming to a full stop) immediately after
picking the vehicle up from having the fix completed. I brought the car to my closest Audi dealership, thinking this was certainly
covered under the warranty.
They cleared the codes (fuel pressure sensor and low voltage), couldn't replicate the issue, and are trying to charge me almost
$200 in diagnostic fees, claiming the "diagnostics" weren't warranty work and so I must pay out of pocket.
Based on my reading of the warranty pamphlet, diagnosing faults that trigger CELs OR diagnosing issues with the fuel system
sensors are both activities that should be covered under the post-fix extended warranty.
Service advisor does not agree, and Audi Corporate deferred to the SA, so am I just screwed?
It says right there in the pamphlet that diagnostics and replacement of parts (if necessary) will be performed at no cost.
I had a Q5 that had a CEL and flashing glow plug light (and stalled several times when coming to a full stop) immediately after
picking the vehicle up from having the fix completed. I brought the car to my closest Audi dealership, thinking this was certainly
covered under the warranty.
They cleared the codes (fuel pressure sensor and low voltage), couldn't replicate the issue, and are trying to charge me almost
$200 in diagnostic fees, claiming the "diagnostics" weren't warranty work and so I must pay out of pocket.
Based on my reading of the warranty pamphlet, diagnosing faults that trigger CELs OR diagnosing issues with the fuel system
sensors are both activities that should be covered under the post-fix extended warranty.
Service advisor does not agree, and Audi Corporate deferred to the SA, so am I just screwed?