I went to a different dealership for my first service and I was thrilled with the experience. The service guys were fine, but it was the tech that was outstanding, this guy listened and really cared about my concerns.
Squeaky drivers seat: He ordered a new seat frame even though it wasn't making any noise today, seemed to know about this one.
Passenger door rattle: Fixed it with some type of lube(95% fixed), again familiar with this issue.
Fuel Tank Fill Issues: So this tech used to work for VW of America and had an issue on a previous VW model just like what we are experiencing on our new Passat's(he convinced VW to fix that problem)). He explained that VW of America will not take these claims seriously unless there is great documentation, knowing that, he wants to document my case from the ground up.....He wants me to come by the dealership when I am nearly empty(next week), he is going to take pics inside the tank, pics of the fuel gauge, DTE reading, then we are going together to fill the tank where he is going to take pics of the pump showing gallons being pumped in, etc, etc, etc......He will present his case with these facts and expects them to respond favorably. By the way, in the previous case it was determined that there was a mechanical calibration problem that caused the gauge to read fuel incorrectly(something like that), so he totally believes me and wants to get it fixed....Hurray!! Had not heard about this issue before and could not find any bulletins about it, but that did not deter him, man, nice to find someone who cared.
He also saved me some drained oil for my oil analysis....in a used Castrol bottle(proper oil too)....even cleaned the bottle and put it in a bag for me
Squeaky drivers seat: He ordered a new seat frame even though it wasn't making any noise today, seemed to know about this one.
Passenger door rattle: Fixed it with some type of lube(95% fixed), again familiar with this issue.
Fuel Tank Fill Issues: So this tech used to work for VW of America and had an issue on a previous VW model just like what we are experiencing on our new Passat's(he convinced VW to fix that problem)). He explained that VW of America will not take these claims seriously unless there is great documentation, knowing that, he wants to document my case from the ground up.....He wants me to come by the dealership when I am nearly empty(next week), he is going to take pics inside the tank, pics of the fuel gauge, DTE reading, then we are going together to fill the tank where he is going to take pics of the pump showing gallons being pumped in, etc, etc, etc......He will present his case with these facts and expects them to respond favorably. By the way, in the previous case it was determined that there was a mechanical calibration problem that caused the gauge to read fuel incorrectly(something like that), so he totally believes me and wants to get it fixed....Hurray!! Had not heard about this issue before and could not find any bulletins about it, but that did not deter him, man, nice to find someone who cared.
He also saved me some drained oil for my oil analysis....in a used Castrol bottle(proper oil too)....even cleaned the bottle and put it in a bag for me
