carolinagolf
Veteran Member
I realize that one bad experience shouldn't be used to brand someone but there has been enough repeat performance to warrant me posting this warning. Please do not take your car to Bob King in Wilmington for service. I personally have had work reported done but not performed: 20K fuel filter replacement, cabin filter replacement, 60K TB replacement timing set (refused to use 80K components, timing left off chart high, intercooler pipe blown off due to improper reconnect, stretch bolts not replaced, wires cut/spliced, lock down tools not used/one tooth off at 120K). The final straw was when a friend recently had the TB done on an '03 with 90K (no he didn't consult me first 
) and two weeks later the engine disintegrated. Dealer says the water pump gear came apart(anyone else have the gear come apart?). They didn't replace the water pump nor did they key the novice owner in on the need to have this done. Apparently it is a big no-no from VWoA for them not to strongly counsel the owner on this basically required maintenance because when the district customer rep called the dealer (dealer refused to admit any fault) they told the rep that they had told the customer. They didn't. He rolled over on every other thing the dealer recommended and had it done. The car's owner is a bit naive but not a miser by any means and would have had the WP replaced if told about it. The pain that this individual is going through in cost and distress because of the dealer's apathy/negligence should not be repeated by anyone. There are other options in the area to have the work done competently.
) and two weeks later the engine disintegrated. Dealer says the water pump gear came apart(anyone else have the gear come apart?). They didn't replace the water pump nor did they key the novice owner in on the need to have this done. Apparently it is a big no-no from VWoA for them not to strongly counsel the owner on this basically required maintenance because when the district customer rep called the dealer (dealer refused to admit any fault) they told the rep that they had told the customer. They didn't. He rolled over on every other thing the dealer recommended and had it done. The car's owner is a bit naive but not a miser by any means and would have had the WP replaced if told about it. The pain that this individual is going through in cost and distress because of the dealer's apathy/negligence should not be repeated by anyone. There are other options in the area to have the work done competently.
