My car- 2012 golf tdi 4 door
Background info- my car has 53459. I have owned it since it was new and calculated that it has been filled roughly 100 times.
The car is filled at the same high volume major brand truck stop all but 4 times throughout its life.
I use 4 oz of diesel kleen per fill ever since the first fill in 2012. The silver bottle in the summer and white bottle in the winter.
First issue- In March of 2015 my car was bucking and I lost most of my power. The glow stick light was flashing. I can't remember if I had any other lights on, possibly the check engine light. I pulled into a gas station they hooked it up to the computer and said that I had 2 error codes. One was for low fuel pressure and the other was for high fuel pressure. They were confused by these contradictory codes and suggested I take it to the dealer. I was at a half tank and decided to fill up on my way to the dealer. Symptoms improved after filling and eventually went away. Dealer stated I must have gotten a bad batch of gas.
HPFP failure- in July of 2015 after a 120 mile trip from the shore I got home. No issues whatsoever. 15 minutes later I'm heading to the store and after 100 yards I had bucking like previously. This time however the car stalled and would not turn on again.
Towed to dealer- I'm freaking out because I know it's a fuel pump issue and I'm out of warranty. I receive a pleasant surprise when the VW rep tells me the warranty has been extended. Then I freak out again when she tells me they first need to test the fuel to make certain It meets their specifications. I asked what specifications are those and I couldn't get a clear answer. I was worried though because of the additive I use. I wasn't sure if they where just looking for a reason to not cover it. Test came back ok though and the repair was made. 2 weeks later I received my car back.
Aftermath- I asked the dealer for a recommendation on where I should fill. They said to just use a high volume station. (I've been doing that) then I ask if there is any additive I can use. I was told no additives.
Soooooooo I've researched all the diesel fuel available in my area. All have additives in their fuel. Some advertise higher cetane and lubricity and so on, which means even higher level of additives. So I call the dealer and I ask. "I was told no additives but all the diesel fuel in my area have additives added to them. Is Volkswagen manufacturing cars that aren't compatible with the diesel fuel available?" She couldn't answer and gave me the corporate number. Same question..... Lady puts me on hold and then comes back and says that any diesel that has a B5 or lower is acceptable. So I push back with "can I add an additive to the fuel" she says "no". I respond with "so where do I get my gas, they all have additives added to them". She told me to stay away from the premium diesels with extra additives and to just get my fuel from a regular high volume station with a B5 rating or lower.
Bottom line- VW gave me contradictory comments. They need to remanufacture the fuel pumps to make certain it works with all fuel available in this country. It is unrealistic for the customer to be responsible for making certain the fuel meets their specifications. I couldn't even get a clear answer on what those specs are. It also took them a week to accomplish the test. Am I supposed to perform a one week fuel test every time I fill. If VW is manufacturing equipment that is not compatible with the fuel available in this country they need to fix it.
Its a shame, because I love my car, but if this issue can't be resolved, once I reach 119000 miles I will have to sell or trade it in.
I know there's lots of good discussions on additives. If anyone can direct me to one with more than just opinion but some technical information on how they work, I would really appreciate it.