This sounds extremely familiar. Go look at my recent post history. My car was at the dealer from October up until yesterday I finally got it back. My entire engine Long block and anything oil related was replaced. I waited on my turbo the entire time. That’s all the turbo. My car sat for months in the lot. They kept pushing my date back further and further. I asked about a buyback in January I think. Was immediately denied for the reason of “VW is not interested in offering a buyback at this time”. When they called me again about a month ago to tell me my date was pushed from “mid April to late may” to “end of june” I lost it and asked for another buy back request to be put in. Same sh** response came back “VW has not changed their stance on offering a buyback as we have not yet had an opportunity to fix the vehicle”. The case manager kept telling me when I asked about getting out of the vehicle to “seek outside resources”, aka a lawyer. I got a call last week saying the turbo arrived. Dealer immediately got to it and I had the car back at the end of the week. My battery was dead and they replaced that for free too. Now I’m onto requesting an extension of my CPO warranty for it sitting there so long.
As far as the loaner goes. Everyone in this thread is right. They need to provide you with a loaner. There should be a white and blue booklet in your car. (It’s also available on the settlement website) It’s like 10pages or so. In there it says “if the service is scheduled to take longer than 3 hours VW is to provide a loaner vehicle”. Fight them on it if they don’t and threaten to contact the attorney who handled the TDI settlement. (BTW, they’re really friendly and offered me quite a bit of support, forgot the name but they’re up in the Bay Area!). They refused me one at first because I was “under the age of 25” and they can’t loan cars to people underage. After many calls I finally got a loaner out of them.
When I spoke to the attorney we were trying to find language within the settlement that would force them to buyback the car. Here’s what I learned, even though it didn’t offer me any help. If you owned a TDI and opted to have the emissions modifications done (again under YOUR ownership), you have an 18 month or 18,000 mile buyout period. Basically, if within 18 months or 18k miles after they complete the emissions modifications, and catastrophic failure of the engine happens and it’s related to the modifications, then VW would be required, by law to buyback the vehicle. This didn’t apply to me since I did not own the vehicle during the emissions modifications, VW themselves owned my car and then I bought it under a CPO. This might be useful for some to know. Even though I’m imagining most of these cases are few and far between now that it’s been quite some time since the lawsuit has happened.
