2footbraker
Veteran Member
Just found out my rust perforation warranty claim was denied. Pics below. They said the rust was caused from outside influence, such as debris, ice etc. building up in the door sill and damaging the paint. I can see that happening at the front door but this is the back door. I have never had ice or anything accumulate there. Plus the hole is not even near the lip of the door skin.
I called customer service and the guy just read me the same report the dealership did. I asked for the report emailed to me and he said he couldn't do that because it is an internal document.
I'm not normally one for warranty or insurance claims but if VW is going to promote a 12 year perforation warranty then I will gladly take it, but if they don't even honour it then how is it legal to advertise this?
I called customer service and the guy just read me the same report the dealership did. I asked for the report emailed to me and he said he couldn't do that because it is an internal document.
I'm not normally one for warranty or insurance claims but if VW is going to promote a 12 year perforation warranty then I will gladly take it, but if they don't even honour it then how is it legal to advertise this?