coolbreeze
Veteran Member
Anyone wondering if their claim was approved, denied, or deemed incomplete should know that VW was ordered by the court to contact you within 10 of excepted application with documents downloaded.
My documents where submitted on the 19th, so today is their last day to contact me if there where missing, incomplete documents, or if the claim was denied. You will not likely here from them until 20 days from submitted documents, but at end of day 10 you know you where approved, or VW is at fault for not fulfilling required timeline from settlement.
Important language from the FTC settlement:
C. Defendant shall administer the claims administration process efficiently,
expeditiously, and transparently, including by:
1. Accepting claim applications and documentation submitted by mail, fax,
and via the claims website;
2. Processing all claims applications and, within 10 business days, or more
quickly if reasonable, either (a) notifying consumers that their claim
application is complete because it contains all information necessary to
determine eligibility, or (b) notifying consumers of any claim application
that is deemed deficient, the reasons for the deficiency, and providing
clear instructions on how to cure it. If Defendant notifies a consumer that
their claim application is deficient, Defendant shall have 10 business days
from resubmission of the claims application to notify such consumer
whether his or her application is complete;
3. Notifying consumers whether they are eligible for their elected remedy
within 10 business days, or more quickly if reasonable, of receiving a
completed application;
Other important language for next steps:
4. Immediately upon either notification that a consumer is eligible under
Subsection C.3 above or the Effective Date, whichever is later, allowing
that Eligible Consumer to schedule a Buyback, Lease Termination, or
Approved Emissions Modification at any Volkswagen Dealer (or other
entity authorized by Defendant) of the Eligible Consumer’s choosing.
Defendant shall provide Eligible Consumers the ability to choose from at
least three appointment dates, at different times of the day, on different
days of the week, each of which is within 90 days of notification under
Subsection C.3 or the Effective Date, whichever is later. Defendant shall
provide consumers with the ability to reschedule their appointment within
90 days of the rescheduling date using the same process;
5. Providing consumers with at least one reminder prior to their scheduled
appointment;
My documents where submitted on the 19th, so today is their last day to contact me if there where missing, incomplete documents, or if the claim was denied. You will not likely here from them until 20 days from submitted documents, but at end of day 10 you know you where approved, or VW is at fault for not fulfilling required timeline from settlement.
Important language from the FTC settlement:
C. Defendant shall administer the claims administration process efficiently,
expeditiously, and transparently, including by:
1. Accepting claim applications and documentation submitted by mail, fax,
and via the claims website;
2. Processing all claims applications and, within 10 business days, or more
quickly if reasonable, either (a) notifying consumers that their claim
application is complete because it contains all information necessary to
determine eligibility, or (b) notifying consumers of any claim application
that is deemed deficient, the reasons for the deficiency, and providing
clear instructions on how to cure it. If Defendant notifies a consumer that
their claim application is deficient, Defendant shall have 10 business days
from resubmission of the claims application to notify such consumer
whether his or her application is complete;
3. Notifying consumers whether they are eligible for their elected remedy
within 10 business days, or more quickly if reasonable, of receiving a
completed application;
Other important language for next steps:
4. Immediately upon either notification that a consumer is eligible under
Subsection C.3 above or the Effective Date, whichever is later, allowing
that Eligible Consumer to schedule a Buyback, Lease Termination, or
Approved Emissions Modification at any Volkswagen Dealer (or other
entity authorized by Defendant) of the Eligible Consumer’s choosing.
Defendant shall provide Eligible Consumers the ability to choose from at
least three appointment dates, at different times of the day, on different
days of the week, each of which is within 90 days of notification under
Subsection C.3 or the Effective Date, whichever is later. Defendant shall
provide consumers with the ability to reschedule their appointment within
90 days of the rescheduling date using the same process;
5. Providing consumers with at least one reminder prior to their scheduled
appointment;