VW Completely Replacing my '12 JSW

[G0Badgers]

Update:

Wanted to update this thread to let everyone know that I finally got my new replacement JSW TDI after waiting nearly three months for a new one to be built. Just took it out for a quick round trip from Madison to Chicago. It drove beautifully and I averaged over 40MPGs right out of the gate. Love this car so much!

Go Badgers, beat State!


Starting a new thread on my 2012 JSW Experience.

Quick background:
I took delivery last Friday of a brand new JSW TDI DSG. I put about 30 city miles on the car before taking it out to the highway. My first attempt to pass a truck and taking the throttle up the car lost power and went into "limp-mode" with the glow plug dash light blinking and and the check engine light solid. The JSW would not go over 20 mph afterwards and I limped home (I was only a few miles from home).

The car has been in service all week. The local service guys brought in outside VW engineers to help diagnose the issue which they were able to duplicate. As of yet the cause and fix is undetermined by VW engineers after 5+ days of investigation. They believe it is some sort of wiring/electrical issue but that is all they could tell me.

My dealership has now informed me that they are completely replacing the vehicle with a new identical vehicle. I am happy that I am getting a new vehicle and have been very happy with the service I have received from VW and my local dealership. This situation was very unusual but VW has handled it exceptionally in my opinion.

 

[geodug]

Congratulations! What a great and fair outcome for you, the dealer and VW. I hope this is a good sign for all of us.

Well done.

 

[sway162]

Wow......I am glad this worked out for you. So it was nothing to do with the pump?

Thanks for sharing!

 

[aja8888]

It scares me tho think that VW engineers can't figure out why a car of their design (3rd year) can fail so quickly and they can't figure it out.

 

[Massracin]

Oh they'll figure it out. Good of them not to keep the customer waiting while they completely disassemble the vehicle :^)

 

[sway162]

It scares me tho think that VW engineers can't figure out why a car of their design (3rd year) can fail so quickly and they can't figure it out.

Yeah, very true.......then what if this happens to mine a couple years down the road, no way they will offer a new vehicle. Probably come up with some bogus excuse saying it's my fault.

Gobadgers: If you can for all of us, try to find out what the exact cause was.

 

[aja8888]

5+ days of investigation with corporate VW engineers? Maybe that was the problem....

 

[RomanL]

congrats im glad they replacing your car with new one, its only fair since you did put about 30 miles on it.
it if happened 3 years from now as someone said, it could be a number of things and some of which could easily be due to your driving etc, so not same comparison as it is with new car.

great job on VW part, seems like they are really trying to turn their image around

 

[Turbine Suburban]

Congrats on the new car, it is really the only reasonable thing they could do. Can you imagine how long the thread would be otherwise?
More than likely the OP will not be told the cause of the demise because he does not own the car and therefore really does not have a valid reason to know. They could say anything.

 

[CRJSW]

Hey that's GREAT to hear!!

 

[JSWTDI09]

5+ days of investigation with corporate VW engineers? Maybe that was the problem....

I think that engineers (plural) is the problem. We used to always say that the only thing worse than putting an engineer on a real problem is putting more than one engineer on the same problem. They tend to put all their time into analyzing the problem rather than fixing it.

Have Fun!

Don

 

[Niner]

For fellow TDi clubbers in the market for a TDI, perhaps the OP should post up the VIN of the car in question that has 5 engineers so troubled for as many days? So that we may avoid purchasing it.

 

[frugality]

For fellow TDi clubbers in the market for a TDI, perhaps the OP should post up the VIN of the car in question that has 5 engineers so troubled for as many days? So that we may avoid purchasing it.

This is kind of like 'the telephone game.'

First it was 5 days of investigation by VW engineers.

Now it's become 5 VW engineers for as many days.

Gotta love the internet, eh?

 

[timwagon]

This is kind of like 'the telephone game.'

First it was 5 days of investigation by VW engineers.

Now it's become 5 VW engineers for as many days.

/QUOTE]

That's 25 engineers, right?

Glad that VW and your dealer did the right thing and offered you a brand new replacement car!

It's also apparent that you didn't "break" anything, although some of the more boorish members of this forum seemed eager to blame you when you originally posted your day one breakdown.

Let's hope your new new car provides a more rewarding ownership experience!

 

[timwagon]

Yeah, very true.......then what if this happens to mine a couple years down the road, no way they will offer a new vehicle. Probably come up with some bogus excuse saying it's my fault.

Don't worry, be happy!

Are you really troubled that you'll experience the same mysterious failure in a couple of years, and also convinced that VW won't honor their warranty?

Maybe you should sell your VW now and cut your losses.

 

[NickBeek]

Glad to hear they took good care of you.

 

[Feyd]

Glad that they are replacing it....

Sounds almost like the problem that REVO is having with their tune. Wonder if it's a regular problem that just gets exacerbated by the tune?

 

[redbrick1]

Starting a new thread on my 2012 JSW Experience.

I am happy that I am getting a new vehicle and have been very happy with the service I have received from VW and my local dealership. This situation was very unusual but VW has handled it exceptionally in my opinion.

What dealer? Zimbrick?

 

[G0Badgers]

What dealer? Zimbrick?

Yes. They are the only game in town. Good experience so far, other than the vehicle, which of course is not the dealers fault.

 

[rfortson]

Oh they'll figure it out. Good of them not to keep the customer waiting while they completely disassemble the vehicle :^)

+1

Any piece of machinery can fail. How the dealer handles it is the real test, and it sounds like your dealer came through. I hope your new car gives you years of good service.

 

[emdeeaitch]

Starting a new thread on my 2012 JSW Experience.

Quick background:
I took delivery last Friday of a brand new JSW TDI DSG. I put about 30 city miles on the car before taking it out to the highway. My first attempt to pass a truck and taking the throttle up the car lost power and went into "limp-mode" with the glow plug dash light blinking and and the check engine light solid. The JSW would not go over 20 mph afterwards and I limped home (I was only a few miles from home).

The car has been in service all week. The local service guys brought in outside VW engineers to help diagnose the issue which they were able to duplicate. As of yet the cause and fix is undetermined by VW engineers after 5+ days of investigation. They believe it is some sort of wiring/electrical issue but that is all they could tell me.

My dealership has now informed me that they are completely replacing the vehicle with a new identical vehicle. I am happy that I am getting a new vehicle and have been very happy with the service I have received from VW and my local dealership. This situation was very unusual but VW has handled it exceptionally in my opinion.

This sounds pretty much exactly like the mysterious turbo failures that were occurring in 2009 model year, but that has been mostly forgotten now due to the HPFP issues. Glad to know the old issues are still killing new cars VWoA replaced my 2009 for this, primarily due to the fact that the factory had (apparently) not allocated any parts production to service, and it was taking 10 days per part to get items from Germany, and they refused to replace the turbo until last, which fixed it, but by then they were bumping up against the 40 day (Texas) lemon limit and had agreed to replace the car regardless. Back in 2009 they were equally incompetent to diagnose the actual issue. Even though the turbo is what fixed it (I had predicted turbo to the VW regional tech's face based on reports here of that era, but he did not want to believe), the VW regional tech wanted to blame it on every possible less expensive part, which was an utter waste of time. There was a major sense of denial on the part of the VW regional tech which I found to be quite obstructionist to the repair process. He was essentially wasting my time as a guinea pig rather than replacing the part that we knew from the beginning was broken.

 

[Mark]

Zimbrick East or west? If it's east I'll stop in and talk to the guy at the parts counter who always talks my ear off about TDIs and see if I can get the inside scoop.

On another note, you know you've owned VW's for too long when your dealer parts guy recognizes you out in public and says "Hi Mark"...

 

[G0Badgers]

Zimbrick East or west? If it's east I'll stop in and talk to the guy at the parts counter who always talks my ear off about TDIs and see if I can get the inside scoop.

On another note, you know you've owned VW's for too long when your dealer parts guy recognizes you out in public and says "Hi Mark"...

Let's wait until the situation is fully resolved before they know I've been talking about the car on the interwebs.

 

[3rs]

I took the check instead of the car and ran. No more TDI until they get it right. The cost and aggravation for owning a HPFP equipped car is just too much. They need to go back to the 2004' TDI and start over.

 

[Elfnmagik]

I wonder if this is in fact an HPFP failure and VW went stright into damage control.

 

[frugality]

They need to go back to the 2004' TDI and start over.

You can thank CARB -- the California Air Resources Board.

The 2004-level technology can't be made to meet emissions regulations. The reason VW went to the CR was because it can give multiple, varying injections during the combustion event. And with that, they could reduce the emissions. You can't do that with a VE pump or PD injectors.

 

[frugality]

I wonder if this is in fact an HPFP failure and VW went stright into damage control.

This HPFP stuff is getting ridiculous. If it were the HPFP, the car would not run AT ALL.

The JSW would not go over 20 mph afterwards and I limped home (I was only a few miles from home).

The car has been in service all week. The local service guys brought in outside VW engineers to help diagnose the issue which they were able to duplicate.

 

[spheniscus]

Yay, kudos to VW for what sounds like exemplary treatment. It's nice to see an owner's faith in a purchase honored by a manufacturer...doesn't always happen. Good result for GOBadgers, and VW fairly deserves a few points on the plus side of the goodwill column.
The only losers in this may be the lawyers, who won't have an opportunity to haggle a lemon law claim.

 

[Elfnmagik]

This HPFP stuff is getting ridiculous.

You're right about that.

 

[thesearcherman]

EPA isn't anything but a bunch of Lawyers. "What do you call a 100,000 lawyers at the bottom of the ocean?, A good start!" ha, ha, ha.