Vendor Accountability Thread

Franko6

Vendor , w/Business number
Joined
May 7, 2005
Location
Sw Missouri
TDI
Jetta, 99, Silver`
I see the cylinder head picture is quite small... not sure what happened, but if you clic the mini-picture, you can see it full-size in my photo gallery.

BTW: As we are like to do, I welded up that nasty messed up cylinder head and it came out quite good. Not perfect, with a few small pin holes and a rough edge I'd call cosmetic, but a fully functional cylinder head.
As for that being a usable part, and what all has transpired, I think there is some consideration back to the mechanic, at least.
 

jasonTDI

TDI GURU Vendor , w/Business number
Joined
Apr 26, 2001
Location
Oregon, WI
TDI
12' RAM 2500 QC,LB. 2019 Cherokee 2.0T
I see the cylinder head picture is quite small... not sure what happened, but if you clic the mini-picture, you can see it full-size in my photo gallery.

BTW: As we are like to do, I welded up that nasty messed up cylinder head and it came out quite good. Not perfect, with a few small pin holes and a rough edge I'd call cosmetic, but a fully functional cylinder head.
As for that being a usable part, and what all has transpired, I think there is some consideration back to the mechanic, at least.
I'll agree that, that is FOD. Piece of a blown turbo that was lodged in the intercooler perhaps? It would be small enough to make it through for sure.

Sucks either way but short of replacing the $300 part you run a risk.

Hope you're feeling better Frank. Injuries like that suck.
 

hevster1

Vendor
Joined
Nov 14, 2005
Location
Columbia NJ
TDI
98 NB
A bit of an interesting couple of days past, but here goes.
The pictures for Curious Chris' 12,000 mile head with FOD (foreign object damage). You have already seen most of these Chris. I know you are putting this on me, but the cylinder head tells the story.

This picture shows a dent in the center of the initial damage. The intake valve was sheared off in a single piece, which then shattered into several smaller pieces. The deep dent could not be caused by the valve material itself and it also had a cylindrical shape. The subsequent damage of pieces of valve seat striking the cylinder head and valve show much less denting as the FOD. There are many other impacts that you can judge are the FOD making it's dents before exiting. No object was noted or found upon disassembly.

The shape and size of the FOD are clearly visible, as shown in the following pics.


These two pictures show the depth of the impact and the distance of a single piece broken off of the valve's seat area.

This last picture shows the FOD damage on the intake valve near the 2:30 position. The impact crossed both the valve and the bottom of the cylinder head. I don't know what the foreign object is, but I believe it is not any VW part or piece.

So, Chris, to finish this story, I was told I 'made a bad cylinder head' and you wanted something of value in exchange for it; a turbo as I remember. In warranty disputes, I always have done the same thing. I send a pre-paid UPS shipping label and examine the part. I don't recall the exact date I sent the label, but it was months before the cylinder head was returned. I admit, same as with Bryan, I have been swamped, but when you prompted me, I got the cylinder heads, the original one, that had valve leakage, and this one, which was destroyed, and did my analysis.

I did find the original head had a valve that was spinning out of round. I vacuum test heads, so I don't know If I missed it or not. I will not debate that, but then Nick showed up over a year ago, about 2 weeks after my wreck and picked up this replacement head. I am guessing it was about the third week of October, 2017. Then, I believe it was about 7/2018, I got the report the cylinder head destroyed itself and you wanted compensation. I made the label and then started waiting for stuff to show up. The cylinder head showed up in November, 2018.

If I had not seen the cylinder head, which you seemingly thought was not needed to be sent, I would not have found the FOD damage. All claims for warranty must follow protocol. I have the right to inspect the damaged item before determining validity of the claim. In this case, I find abuse by foreign object.

But I am sure you still want to lay the blame on me.

In all of the cylinder heads I have made, and people know, it's thousands, I have few failures. Admittedly, there have been some. Overall, people also know we back our product, but do not cover abuse.

Sorry, Chris. I would have liked to work with you, but I will not accept your claim. I am not, nor have I ever blamed (Nick, Greengeeker) for the cause of this damage. I have no way of knowing how the damage occurred,
It is not reasonable, as you claim, that a foreign body stuck in the head from the time I built it, only to fall out after at least 6 months and 12,000 miles.
Don't feel bad Frank. I have crap like this happen sometimes too. It's always the fault of the technician, no matter what and no matter what the mileage or time.
 

turbovan+tdi

Top Post Dawg
Joined
Mar 23, 2014
Location
Abbotsford, BC.
TDI
2003 TDI 2.0L ALH, auto, silver wagon, lowered, Colt stage 2 cam, ported head,205 injectors, 1756 turbo, Malone 2.0, 3" exhaust, 18" BBS RC GLI rims. 2004 blue GSW TDI, 5 speed, lowered, GLI BBS wheels painted black, Malone stage 2, Aerotur
That's FOD damage for sure. Looks like a screw or something, probably fell in the engine when being installed. Sadly, sh#t like this happens, :(
 

WildChild80

Veteran Member
Joined
May 30, 2016
Location
Nashville, AR
TDI
2001 Jetta TDI 2000 Jetta TDI 2000 New Beetle TDI ALL 5 speeds
Did the valve loose it's angle or is that valve seat mated to the valve? If it lost it's angle/mating surface, could it have melted, and then pieces broke off and made it back to the seat surface?

Sent from my Pixel XL using Tapatalk
 

Franko6

Vendor , w/Business number
Joined
May 7, 2005
Location
Sw Missouri
TDI
Jetta, 99, Silver`
WildChild,

The obvious sign that there was FOD is the circular impression that crossed over from the valve seat to the cylinder head, causing a fracture on the valve seat. The seat was basically chopped off, in a shearing force, which by the way, I can only imagine happened at high speed.

Thank you, those who can see the same thing that I do. Although the other complaint, who decided to install a junkyard engine, has not responded, he and I came to a quick agreement. I guess the settlement suited him, as he has now, no complaint and also, no comment.

I will continue as I have before. Trust and verify.
 

jasonTDI

TDI GURU Vendor , w/Business number
Joined
Apr 26, 2001
Location
Oregon, WI
TDI
12' RAM 2500 QC,LB. 2019 Cherokee 2.0T
I'll agree that, that is FOD. Piece of a blown turbo that was lodged in the intercooler perhaps? It would be small enough to make it through for sure.
Sucks either way but short of replacing the $300 part you run a risk.
Hope you're feeling better Frank. Injuries like that suck.
Posted at FRANK06

While I stand by hoping you are feeling better I cannot abide by the continued trash talk you do, of me, to my clients that call you looking for parts. I STILL hear it from recent customers that may or may not have bought parts from you recently. Jesus man....just stop with the BS. For F**** sake grow up. :rolleyes:
 

Nero Morg

Veteran Member
Joined
Oct 19, 2017
Location
OR
TDI
2003 Jetta wagon, 2001 Jetta TDI, 2014 Passat TDI
Well I guess it's my turn to share a tale here.
I had ordered a hotswap set of injectors through Kerma a few months back. Payment was easy, got the injectors in a timely fashion, sent in my cores and got my deposit back.
About 2-3 fuel tanks later, I noticed a significant drop in fuel economy. Sure I was expecting some with larger nozzles and a tune. But not going from 42mpg to 28, along with excessive white smoke 24/7. So I did what I always do on these forums. I read. A lot. Spent days pouring over the forums for a resolution. Between grandma driving my car, having DFIS rebuild my injection pump, (which, surprise, didn't need it) even going to the extent of emailing graphs to Malone. They said boost and air readings looked great. Issue lied elsewhere.
So did more reading. Dropped my IQ as far as 8 trying to help. No dice. Finally got ahold of a vendor, who found out my injectors I hot swapped were out of balance. Badly. So I sent them to him to get them repaired. I had done this, because unfortunately there are several other members here whom I've read had a very similar experience, and I didn't have the time to swap injectors repetitively. I initially wasn't going to seek out any compensation, but I was suggested to by another member.
So I called Kerma up yesterday, and I tried to explain my story. As soon as I got to the part where I said I sent them to another vendor for repair, he was immediately on the defense about the subject. It took me several times to finish explaining the situation, even one point of even asking him to stop interrupting me. Once I was done, he then proceeded to use scare tactics saying that if anyone other than Kerma builds their nozzles, there's a high chance that the nozzle will overheat and literally blow the tip off causing catastrophic damage. He also said all other nozzles that all other vendors sell, per verbatem, "are all garbage in comparison. Firad, titans, Wutzen. We sell the absolute best, and we are the only ones who know how to build them."
Ultimately I was denied any type of compensation, and was told to get ahold of someone else at Kerma to get anything. I'm not interested in jumping through hoops like this to get compensation for chasing my tail trying to fix my car. After the poor customer service I received, I don't want an in store credit or discount on any of their parts anymore.
 

WildChild80

Veteran Member
Joined
May 30, 2016
Location
Nashville, AR
TDI
2001 Jetta TDI 2000 Jetta TDI 2000 New Beetle TDI ALL 5 speeds
Well, I called Kerma today to swap my tune to another car, was told that I had to have a new tune but they'd do it for 300...no thanks, I'll just swap the ECU and deal with the skc issue...I've got a vagtaco so it'll just take a few minutes longer.

I'll pay for a new tune if I want to tune a second car not to swap to another car with the same hardware

Sent from my Pixel XL using Tapatalk
 

rtj49

New member
Joined
Aug 29, 2015
Location
Maryland
TDI
2006 jetta
World Impex Company

Is World Impex CO still in business? Their phone number is now used by others.
Thanks
RTJ
 

vwjettadsl

Vendor , w/Business number
Joined
Feb 24, 2005
Location
Missouri
TDI
2013 Touareg TDI 182k, 2012 Jetta TDI 175k, 2012 JSW TDI 200K, 2012 Golf TDI 110K, 2003 Jetta 200K
May 22, 2020 I purchased a downpipe from xTDIx (Ken Matthews, TDIupgrades.com). The downpipe had the incorrect flange installed onto it he said, but his welder wouldn't be back for over a month. He said he would sell it for $250 shipped. I sent him money via PayPal friends and family to save him the fees (mistake!). I've done business with him off and on since 2017, never had an issue before. But I've never received the downpipe nor heard a peep from him since May 22. I've sent him emails and even a PM.

I'm hoping Ken steps up and makes it right, but given what others have experienced I'm doubtful. (http://forums.tdiclub.com/showthread.php?t=506974)

First time I've ever been ripped off in my 15 years of being a part of the TDI community.
 

rhill2901

Member
Joined
Feb 10, 2020
Location
Nashville, TN
TDI
2014 VW Jetta
My Experience with Malone Tuning on my 2014 VW Jetta TDI Stage 4 upgrade (still not complete. no tune )

Prelude: I have no relationship with Malone Tuning. Just a previous Malone tune holder, stage 2 back in 2013 I tuned a 2013 VW Jetta TDI. It was awesome. Matter of fact, my experience was posted on Malone Tuning website for a while. This round, this year, my experience has been less than stellar. I'm just a customer of Malone Tuning, have no direct communications with them except for what they provide on their website. I don't have phone call, or text ability to them. Just a customer that purchased stage 4 tune for a 2014 VW Jetta TDI and a Stage 4 garrett 2056VK turbo kit.

Stage 4 tune installed and my experience has been terrible.

1. They don't respond in a timely manner.

2. I tell them I get an error ERR_INVALID_FILE on the flashzilla while its connected to the PC during tune uploading. They just send me another tune.

3. Only way I got Owain to actually contact me, was by posting my experience with them on Facebook and these forums. This advice was given to me by a Malone Tuning Dealer who says contacting them has gotten terrible.

4. When Owain did contact me via messenger, I got the impression that he was getting involved and will take care of it. Only reason he contacted me was to have me remove the post here, and on facebook or they will no longer help me. Next day, nothing. So I tried contacting him again. He sends me another tune that won't load on the flashzilla.

5. Now he doesn't reply to my emails, or my ticket requests.

6. My installer was really upset with Malone Tuning. They complained about the fitment of the kit, and lack of access to Malone Tuning personal during the install. They had indicated that communications have been poor with Malone Tuning and due to the delays of getting issues resolved, the cost of my install went up substantially. The installers even stated that at one point Malone Tuning was laughing at them for even continuing the install and should of just pushed the vehicle outside and told me come get it.

7. I'm at wits end. I want to keep the stage 4 kit, but my experiences say this is a really bad company. If Malone sent me a self addressed postage paid label, I would just pull the hardware if I knew he would actually reimburse me for it, and the software that I can't even load onto the flashzilla, and lastly the flashzilla. I've gotten quite a bit of money wrapped up in this adventure. I just want Malone Tuning to provide me what they have provided to others who purchased the stage 4, or as an alternate path, reimburse me for all the stuff I bought from them to do this stage 4 and we both can go on our own way. I will return everything back to where its addressed.
 

rhill2901

Member
Joined
Feb 10, 2020
Location
Nashville, TN
TDI
2014 VW Jetta
Well, I called Kerma today to swap my tune to another car, was told that I had to have a new tune but they'd do it for 300...no thanks, I'll just swap the ECU and deal with the skc issue...I've got a vagtaco so it'll just take a few minutes longer.

I'll pay for a new tune if I want to tune a second car not to swap to another car with the same hardware

Sent from my Pixel XL using Tapatalk
I have no relationship with Kerma, but don't you think that its easy for someone to say they are pulling the tune from one vehicle (honest injun!) and want a free tune on another? I don't think any tuner will allow you to do that honestly. Anyways, you can put immobilizer delete and put that ecu in any car with a similar ecu. Or even just copy the ecu file and transfer to another ecu. They can't control that, but your conscience should be your guide. Then the tuner would have no idea that you transferred the ecu to another vehicle, cause the vin will still be the same as before.
 
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