VCDS vs the dealer tool

[mjhandy]

Today dealer said they couldn't scan a code I had and they couldn't figure out why.

When I got the vehicle back I was able to clear all codes and do a full scan with the VCDS. I was also able to connect with a bluetooth elm and Torque App.

Is there a reason the dealer couldn't but I could connect?

 

[jayb79]

You mean other than complete lack of competence and or knowledge?

 

[Ol'Rattler]

Maybe his machine wasn't plugged into the wall outlet.