Under Hood DPF Regen System Always Running

Mass. Wine Guy

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Cuzoe

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I'm saying if the problem is not fixed after Step 1 and 2 that the answer to your prayers in Step 3 is Step 4.
I believe whomever you pray to has already provided you with the $22.54 (+tax) that you'll need to buy the linked gizmo which will, over time, save you a lot of time disconnecting/connecting the battery.

Also you mentioned using a screwdriver to connect/disconnect the battery. Do you already have a gizmo of some type? My battery terminals come off with a 10mm.
 

Mass. Wine Guy

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Quite true. But the warranty language says that any part that causes the OBD to throw a CEL is covered. To me, this means the module should be covered.
 

JM Popaleetus

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Mass. Wine Guy

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Ipswich, Massachusetts
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I’m also going to see what the production year is on the battery.

My, my. It was the proper size and amp hours. Produced 2023. Unused, so I hope it has 4-5 years inside. Parts guy says Interstate makes them. Don’t think I heard that they made VW batteries.


Update: The larger 2023 battery proved to be near death from being stored for eight months on the shelf. Got a new whatever VW put in the 2015s and it’s fine.

Now, the really hard part: Getting VW to pay.
 
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740GLE

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Step one: New FCM
Step two: Install new battery
Step three: Pray

So what step are you on now?

Did you have a CEL when you brought it to a dealer?
 

Mass. Wine Guy

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Yes. Last Friday. All has worked well since. Now I need to get VW to pay me back. Dealer invoice has a box labeled warranty expiration that lists May 2018. Obviously wrong.
 

pedroYUL

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That sounds like the bumper to bumper warranty expiration date.
 

740GLE

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The dealer has your money, Im 99% sure VWoA will say the issues is between you and the dealer. I bet VWoA will state they were never notified of the work, they don't have proof of any work accomplished by the dealer they can't do anything for you.

Typically VWoA makes the dealer jump through hoops and verify things while in the shop and they go back and forth if VWoA picks up the tab.

I could be wrong but best of luck.
 
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Mass. Wine Guy

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According to regional manager, dealer stated that because the fan module was draining the battery, that’s what caused the CEL. I pay about $3/month through workfor civil legal representation. Has anyone ever taken a case that far? I’m confident I’d prevail.

Page 8 in the Calif. Emissions Warranty booklet states that any part not scheduled for routine maintenance or inspection is covered.

That pretty well caps it in my view.
 
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JM Popaleetus

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According to regional manager, dealer stated that because the fan moxie was draining the battery, that’s what caused the CEL.
Did you ever find out what the CEL code was?

And how does the regional manager explain away that whatever caused the CEL would have prevented passing emissions? DPF regeneration requires working fans (and fan control module). Warranty booklet states all sensors and actuators relating to the EGR and exhaust treatment systems, as well as the OBD system and any malfunctions it detects are covered. And conflicts concerning the warranty are to be resolved in favor of the consumer.

If your work's lawyer will file a small claims suit on your behalf, you'd definitely win. But good luck; you should never have paid.
 

Mass. Wine Guy

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I don’t have it. They told VW that the CEL was triggered by the battery draining. The dealer never said that to me. They told me the faulty fan module was making the fans run all the time because it thought the AC was on.
 

Cuzoe

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The money is obviously out of your pocket, and I encourage you to fight to get it back. I would make the dealer provide that diagnostic report. There's zero reason for you to take their word for it.

VWoA doesn't care what the dealer says when it comes to warranty claim. A service manager may have some power to argue for warranty coverage. But for a CEL the car would have to be connected to the computer for diagnostic session, online. And that report provided to get warranty coverage.

As an aside that is the reason why people with a tune, or people thinking about getting a tune, are always worried about warranty coverage. To get something covered the dealer is going to have to submit a report from that diagnostic session. And within the report will be things like the flash counter that might show that an ECU has been flashed more times than VW has record of flashing it... which would suggest a tune. None of that really matters here.

Back on topic, the only reason the dealer would not want to submit the record of that diagnostic session is if they know it would be covered by warranty. A customer is going to pay more than VWoA will pay, simple as that.

Dealer says faulty fan control module is why the fan was running all the time. If the fan is running all the time it kills the battery. So the dead battery, even if it did cause a CEL, wouldn't be the reason for the warranty claim. If the dealer doesn't want to provide a diagnostic session to VW then telling VW that a dead battery caused the CEL is specifically so that the repairs will not be covered under warranty.

There are plenty of faults and warnings you get for a dead, low, disconnected, or not charging battery. Some of them, like the not charging, will give you a frightening red triangle in the dash and tell you to stop driving immediately. But it does not cause a check engine light.
 

ticaf

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Thats why you always get the codes yourself. And post on this site....
No point discussing things like that without codes.
 

Mass. Wine Guy

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Hey? Now I know. When I asked they said it was the fc module. So naturally, that’s what I believed the code was.

So now I’ll focus on legal action. Has anyone done that?
 
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JM Popaleetus

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Have your free legal help serve a small claims summons to VWoA for the amount you paid. They won’t show up or they’ll just cut you the check to settle. There is no way they’re going to fly one of their $500/hour lawyers to Mass.

I still think you need to press the service manager and regional manager to answer these questions:
  • What was the CEL code? (This frankly does not matter, but we need them to acknowledge that there was a code that would have prevented the car from passing an emissions test.)
  • Was the issue a faulty CFM? If so, that's what drained the battery and caused a CEL. Not just a drained battery, else only a battery swap would be necessary.
Once you have them admitting there was a CEL caused by a faulty module. You can press them why they're not honoring the warranty? Again, a DPF regeneration requires working fans (and fan control module). Warranty booklet states all sensors and actuators relating to the EGR and exhaust treatment systems, as well as the OBD system and any malfunctions it detects are covered. And conflicts concerning the warranty are to be resolved in favor of the consumer.

Here is your ticket: https://static.nhtsa.gov/odi/tsbs/2020/MC-10180600-0001.pdf

Extended Emissions Warranty

The EEW takes effect when a vehicle receives the AEM or ECR. While you have been provided with a list of covered components, there are times a repair will be covered even if the part is not on the covered components list. An approved AEM/ECR claim in SAGA is not needed for a vehicle to be eligible for coverage under the EEW. If you encounter a vehicle that has received the AEM or ECR but does not currently have an approved claim in SAGA, please reach out to the Warranty Help line at 866-677- 2834. EEW coverage should be considered and applied anytime a TDI vehicle that has received the AEM/ECR or AEM-C comes in with a MIL on and the vehicle has active EEW coverage. If your question about EEW coverage is not resolved by available resources, please contact the warranty helpline to review if coverage is applicable.

Please ensure that all members of your service department are familiar with the coverage outlined in the Audi Warranty bulletins.
  • When in doubt about whether a component is covered under the EEW, contact the Warranty Helpline immediately at 1-866-677-2834.
  • Certain TDI vehicles may still be eligible for coverage under other applicable warranties, including federal or California emissions warranties. Accordingly, Dealers are still required to check each VIN in ElsaPro/Elsa2Go to verify warranty eligibility before starting any repairs or work.
Was the bolded part done. Yes or no? If no...

IMPORTANT NOTE: Failure to properly administer the processes related to EEW and loaner vehicles may result in a violation of TDI consent decrees that must be reported. While the overwhelming majority of dealers have been incredibly supportive of the obligations laid out, we are obligated to report any violations of the agreements.
 
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Mass. Wine Guy

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I cannot begin to thank you enough.

Parts in bold weren’t done.

Don’t know if I’ll have any luck at the dealer. They’re already lying.

If the claim is found in my favor, there’s no real way to collect from VW, is there? And what was that EEW complaint phone number?
 
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