Sorry for the long post, but....
I can confirm that emailing the addresses listed above does seem to produce results. After being stuck at step 15 forever, and having to submit proof of previous registration (another thread), and getting nowhere with the claims line/chat--- I sent an email this morning and had an offer by noon.
My offer letter is dated Jan 11, and it looks like my payoff was pulled today.
Just a heads up. Good luck to everyone stuck in limbo.
It produced results
for you, and possibly others. I emailed them last Wednesday with the same short boilerplate suggested above, and Sunday I got a canned response...
"Dear Mr. ------,
Thank you for contacting Marc Ferzan and other Claims Supervisor personnel at Ankura Consulting.
We have been appointed by the Court to serve as the independent Claims Supervisor to oversee Volkswagen’s progress and compliance with the settlement. Among other things, the Claims Supervisor has the responsibility to monitor Volkswagen’s compliance with the claims process in accordance with the express terms of the Resolution Agreements submitted by the parties and approved by the Court.
Please understand that we do not work for Volkswagen and we are not administering the claims process. The Claim Supervisor will continue to monitor each claim that Volkswagen receives, as well as the company’s timeliness in the review process, and report the results so that issues related to Volkswagen’s compliance with the Resolution Agreements may be addressed by the parties with the Court.
Because Volkswagen is administering the claims process, only they may provide information for specific claims. Therefore, we ask that you reach out directly to Volkswagen’s customer support center for information on your situation. We are aware that Volkswagen is experiencing delays with claimants who have third party loans. If you are within this category, that is you do not have a loan with Volkswagen Credit Inc. or Audi Financial Services, you may wish to contact Volkswagen’s support center and navigate through the following prompts offered by the Hotline: 1-1-2.
If you still have questions regarding your claim or the claim process more generally, you may choose to confer with Class Counsel, as they have been appointed to represent you in this matter. We see you already have the contact information for Class Counsel (info@vwclasscounsel.com) and we have cc'd them on this message as well.
We appreciate your correspondence and providing us valuable insight into the Volkswagen claims program consumer experience. We will certainly take your comments into consideration as we undertake our ongoing reporting responsibilities.
Thank you again for your correspondence.
Sincerely,
Ankura Consulting Group, LLC"
This was the response I received when I forwarded them an email where I reached out to class counsel on 5 different occasions, all of them to fall on deaf ears and keyboards. However, I also did as they instructed. I called my lender, and provided them with my financial release paper. They said they didn't need it, as they would provide my payoff info (which at claim start was 2k, and is now 0 and the title is sitting on my counter. Called vw, they said you need to give your lender authorization, I said my lender doesn't need my consent to give you payoff amount. vw, then said, and I quote "If your lender doesnt require your consent or authorization, then you're simply going to need to be patient until that final step is complete before your offer is generated."
I've had my green check marks since 11/7. At first I saw no problem staying with the brand because everything up to that point had moved smoothly. After being jerked around this long, I believe it's going to be "So long VW, it's been real."
