Think I might be in love. haha
As has been said before, use another email address, use your same VIN and create an additional portal registration and upload documents.
Just to update this, I had an email about 2 hours after I sent the notarized docs back about setting up my buyback appointment. February 25th is my appointment...going to miss this car. It's been sitting for about 4 months, but not because I chose to park it. I got a new job with a company vehicle that I can use for personal use and all my fuel is paid for so I just haven't had to drive the Golf. I'll still miss it though
Before reading this post I had tried that "trick". Unfortunately I received an email back in December stating that I had submitted duplicate claims (same VIN) and they cancelled the "newest" one.
Good for you. I called after I saw your post, also approved on 11/08, so far no update or offer. I hate VWJust to update this, I had an email about 2 hours after I sent the notarized docs back about setting up my buyback appointment. February 25th is my appointment...going to miss this car. It's been sitting for about 4 months, but not because I chose to park it. I got a new job with a company vehicle that I can use for personal use and all my fuel is paid for so I just haven't had to drive the Golf. I'll still miss it though
So this went down exactly as I thought it would. I got my offer on the Passat today and still nothing about the A3 that was filed two months earlier. I think I'm going to reset the A3 claim and see if it speeds it up.
Same thing happened to me this week. Faxed back, I don't have it, and they marked the request 'document complete - green check'. I suspect back to the end of the line.
Glad you were able to break through this craziness! Class counsel attorney told me she had requested an update from VW's counsel, and that I should receive an update by early next week. I will most definitely email these three VW execs if I don't hear anything from her by then. Thank you for posting this information!!After chats and calls to portal people didn't help (I'd been stuck at #15 since Nov 8) I called the lawyers. Lawyer said he'd help. 2-3 days later nothing, so yesterday I emailed a very nice and polite and factual email letter to the 3 top VW executives: mark.mcnabb@vw.com, robert.martell@vw.com, hinrich.woebcken@vw.com head of operations, head of communications, and CEO US, respectively.
By the 5 pm yesterday a senior assistant called me back and expedited my application. I got my approval letter minutes later. Today we completed the notary work and at 5 pm my senior assistant called back and within 5 minutes I was approved for buyback. Said she, "Fastest ever!"
OK, now time for a new Alltrack!
I'm in GA now, its pretty barren in the middle of no where.
I've read that it's 16,000 tdi's in MD
It might have worked (or I've finally done my time!), received a phone call from the escalation department yesterday at 3 that said they were returning my call for an update on my claim. Mind you I have never asked for a call back. After a few missed calls back and forth, William from the escalation team told me they were working on my offer and I should receive my offer by Monday or Tuesday and if not Imcould call back on Wednesday and ask for the escalation department. My offer letter came today at 6am via email and the offer is exactly what it should have been. Letter was dated yesterday with a loan pay off date of 1/28/17, of course I made a payment yesterday and I probably won't turn it in before at least one more payment is made. Does anyone know if they have a notary at the VW dealership generally? My husband works all weekend, trying to figure out how to get this thing wrapped up!
Offer letter just received today 01/14/17Spoke with a claims specialist today.
Documents submitted on 11/28
Documents approved on 11/30
Passed Auditor on 12/13
Waiting for offer letter. The specialist said that everything looked fine but just have to wait for the generation of the offer letter.
In other news, I ran into a woman in my office who has a TDI. She already purchased a TSI to replace it with. I was really surprised how knowledgeable she was about the diesels. She's not hard on the eyes either
Me too....I feel your pain.
