Those of you stuck on step #15 since October....

BPofMD

Veteran Member
Joined
Mar 12, 2013
Location
Maryland
TDI
2012 Passat SE
I'm still waiting. Step 15 since Oct 28th. Contacted counsel again yesterday...waiting.
 

Stumiester

Active member
Joined
Mar 14, 2013
Location
Vermont
TDI
98 Jetta- (sold it) 2010 Jetta Sportwagon
doc uploaded on 10/24.
docs "accepted" green checkmarks on 11/8.
no offer letter yet.
called several times to talk to plaintiff's counsel and also to VWclaims.
got the "we will sent your offer letter out in 3-4 days" on 12/14 (8 days ago).
it's a loan.
I've stopped driving it because of the snow, and not wanting to kill my chances of collecting all I am entitled to.
no I am not buying another VW.
 

2015vwgolfdiesel

Top Post Dawg
Joined
Jan 1, 2016
Location
Oklahoma
TDI
2015 VW Golf S DSG Silver
doc uploaded on 10/24.
docs "accepted" green checkmarks on 11/8.
no offer letter yet.
called several times to talk to plaintiff's counsel and also to VWclaims.
got the "we will sent your offer letter out in 3-4 days" on 12/14 (8 days ago).
it's a loan.
I've stopped driving it because of the snow, and not wanting to kill my chances of collecting all I am entitled to.
no I am not buying another VW.

vw is breading a scab on its' back side ~~ one customer at a time

then there is the word of mouth issue

happy customers tell 'bout 3 others

unhappy customers tell 'bout 17 others
 

Tenebrae

Veteran Member
Joined
Feb 3, 2014
Location
Missouri
TDI
2014 VW Jetta TDI Premium with Nav TURNED IN 03/10/2017
What do you mean by "breading a scab"?? That sounds...really nasty.
Maybe I don't wanna know.

As the days / weeks / months tick by, my likelihood of buying another VW is decreasing.
Too bad. I really liked my car and liked that Autobahn.
Oh well. Can't have it all.
Still stuck on step 15. No reply from Class Counsel. Just sent my second e-mail to them.

-T.
 

GearHd6

Well-known member
Joined
Dec 25, 2013
Location
Ashford, CT
TDI
2014 Jetta Premium 6 Speed
^ have your documents at least gotten approved yet? Mine are still under review since 11/1.
 

BPofMD

Veteran Member
Joined
Mar 12, 2013
Location
Maryland
TDI
2012 Passat SE
If ANYONE is still on Step 15 (like me since Oct 27), you are "under review"). Not "APPROVED" until you get an email saying so with an offer.
 

2015vwgolfdiesel

Top Post Dawg
Joined
Jan 1, 2016
Location
Oklahoma
TDI
2015 VW Golf S DSG Silver
What do you mean by "breading a scab"?? That sounds...really nasty.
Maybe I don't wanna know.

As the days / weeks / months tick by, my likelihood of buying another VW is decreasing.
Too bad. I really liked my car and liked that Autobahn.
Oh well. Can't have it all.
Still stuck on step 15. No reply from Class Counsel. Just sent my second e-mail to them.

-T.
SCABS ~~~ vw is killing future sales with all these delays etc.

I love my TDi also

did not buy it to make a profit ~~ it was to be my last car

but Noooooooo vw screwed it all up:mad:

yes, I am open to another vw ~~ if it is at a really deep discount off of MSRP

a 2017 gasser Golf (S) AUTO trans ???

I will use the highest discount to determine the choice of makes, come time to buy a new ride.

in other words, vw has to be at the lowest price to be in the running for my new ride
 
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GearHd6

Well-known member
Joined
Dec 25, 2013
Location
Ashford, CT
TDI
2014 Jetta Premium 6 Speed
If ANYONE is still on Step 15 (like me since Oct 27), you are "under review"). Not "APPROVED" until you get an email saying so with an offer.
So the green check marks people speak of move you to another step or is that just progress within step 15.
 

Tenebrae

Veteran Member
Joined
Feb 3, 2014
Location
Missouri
TDI
2014 VW Jetta TDI Premium with Nav TURNED IN 03/10/2017
I have green checkmarks, am at step 15 since Nov 8th, and documents are still "under review".
Not accepted or rejected.
No offer.
Still no response from Class Counsel. And yeah, I know it's holiday time, so I am not really expecting anything until after Jan 1st. :(

-T.
 

Stumiester

Active member
Joined
Mar 14, 2013
Location
Vermont
TDI
98 Jetta- (sold it) 2010 Jetta Sportwagon
I have had green checkmarks since Nov 8th or so. When I called the Claims portal in Dec the nice lady said I was approved, I asked if I had been sent an offer letter yet and she said no, but it would be coming in 3-4 days. apparently they will say anything. calling does no good. I still call this being stuck at step #15 because that is the highest number I have seen.
 

iadubber

Veteran Member
Joined
Nov 7, 2015
Location
Iowa
TDI
JSW
I have had green checkmarks since Nov 8th or so. When I called the Claims portal in Dec the nice lady said I was approved, I asked if I had been sent an offer letter yet and she said no, but it would be coming in 3-4 days. apparently they will say anything. calling does no good. I still call this being stuck at step #15 because that is the highest number I have seen.
Same here and I keep getting the same scripted responses. Every call and email to counsel is the same BS. Counsel seems to not want to dig deeper into my case and just say they are backlogged. Ok, I get it, but some sort of sorry for the delay we are working on it communication would be appreciated.
 

mds1one

New member
Joined
Dec 5, 2016
Location
Maryland
TDI
2013 Passat SEL
Stuck on Step 15 since 6 Nov. Received email confirming documents have been accepted.
It's the arbitrary way claims seem to be processed that needs to be explained. Based on what members are posting in the online claims tracker (which may be a small sample size of all claims submitted) there is just no rhyme or reason to the order. That is what is leading to all of the frustration. And the sudden quick response to customers who call or email actually makes it worse. Meaning claims clerks really aren't looking at oldest-claim-first but at last-to-complain.
No clear answer...still waiting.
 

Mr. Furious

Veteran Member
Joined
Jul 19, 2012
Location
North Carolina
TDI
None
Counsel seems to not want to dig deeper into my case and just say they are backlogged.
The PSC attorney I'm working with said VW counsel cut her off from inheriting about specific claims. So now not only is VW refusing to communicate with customers their lawyers won't even communicate with our lawyers.
 

Green Hare

Well-known member
Joined
Jul 25, 2011
Location
Greater Manchvegas NH
TDI
2010 Golf TDI
Still waiting with Green Check Marks since Nov 3rd.
Likewise.

I started calling on 11/29 after my husband received his offer letter (his docs were approved 11/15).

"Your offer letter was generated on 11/8 and sent for audit" is their response. Well honestly, what the eff, that was seven weeks ago. Any follow up calls have resulted in comments like "You'll get the offer in the next few days" to "I don't know why, I've opened an escalation and you'll get a callback within 3 days" (no callback, we all know that's a get off my line tactic).

Email to counsel resulted in a callback by them on 12/16, suggesting that I should receive offer last week and to call them back if not received (so I did, still waiting on that callback).

Overall I feel like our TDI buyback is like Jeckyll and Hyde... my husband's flew through and we already have check in hand (car turned in on 12/23) while mine is just lingering, and I feel like why bother to call/write/complain because it's just falling on deaf ears, and nothing I can do about it but continue to get pissed off more and more.
 

drsven

Veteran Member
Joined
Oct 7, 2009
Location
Bay Area
TDI
2013 Jetta TDI 6-Speed
I'm in the same boat. My docs were "green checked" in early November. Numerous calls to the claims hotline confirm that an offer letter was drafted on 11/29, claims operators "can see it" and I should be receiving the offer via email any day now. Well, that was three weeks ago.


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adamek

Well-known member
Joined
Apr 2, 2007
Location
Sharon, MA
TDI
2002 VW TDI Beetle, 2012 VW Jetta SportWagen TDI
Got my offer letter signed and notarized, but the site to upload it has been down since Sunday.

claims.vwgoa.com

"The site is currently unavailable for maintenance and routine updates."
 

Jpm5321

Member
Joined
Dec 5, 2016
Location
Va
TDI
Jetta
Got my offer today.
Notarized today.
Resubmitted today.
Approved today.
And scheduled my appointment for February 10th.

Home stretch. Docs approved 11/01
 

drsven

Veteran Member
Joined
Oct 7, 2009
Location
Bay Area
TDI
2013 Jetta TDI 6-Speed
Congrats to those that are on the final steps. This entire process seems wonky as I've helped a family member and a friend file claims (after mine) and they have both received an offer letter and scheduled a buyback appointment. Details of the claims are very similar, no vehicle loan, and same preferred dealership. Funny how this works.



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Green Hare

Well-known member
Joined
Jul 25, 2011
Location
Greater Manchvegas NH
TDI
2010 Golf TDI
Congrats to those that are on the final steps. This entire process seems wonky as I've helped a family member and a friend file claims (after mine) and they have both received an offer letter and scheduled a buyback appointment. Details of the claims are very similar, no vehicle loan, and same preferred dealership. Funny how this works.
I think that's the part that is most annoying. My husband's car is bought back. Coworker's car, also walked her through the process, has buyback scheduled. Family friend, car bought back.

Me? Pfft.
 

topgunn

Member
Joined
Mar 31, 2014
Location
Houston
TDI
2012 A3
I've been stuck at green check marks since 10/24. I spoke with counsel two weeks ago and I was told VWGoA was trying to get offers out to everyone approved in October by year end. I'm not holding my breath that I get something this week.
 

ls4977

Member
Joined
Nov 19, 2016
Location
Dallas, TX
TDI
2011 Jetta
I've been stuck at green check marks since 10/24. I spoke with counsel two weeks ago and I was told VWGoA was trying to get offers out to everyone approved in October by year end. I'm not holding my breath that I get something this week.
They might be "getting them out" by years end but they are not giving the option of scheduling the buyback to everyone. I uploaded my offer on 12/14 and nothing since. Many others have come and gone since. This whole process is inconsistent. My check marks were from 10/28.
 

Mr. Furious

Veteran Member
Joined
Jul 19, 2012
Location
North Carolina
TDI
None
I've been stuck at green check marks since 10/24. I spoke with counsel two weeks ago and I was told VWGoA was trying to get offers out to everyone approved in October by year end. I'm not holding my breath that I get something this week.
They (VW, that is) have been claiming that they're trying all along, and we've seen how much that's worth.

(Hint: them "trying" and a quarter will get you a cup of coffee)
 

DubFamily

Veteran Member
Joined
May 30, 2012
Location
Swan Point, MD
TDI
2014 BMW 328D xDrive
My step 15 was "approved" on November 5th (I received an e-mail confirming my documents were approved...) I've heard NOTHING since from VW...

Finally got someone on the phone today who confirmed that my external document approval was completed November 15th and I am way passed all deadlines at this point (her words).

I finally got the class counsel to answer my e-mail so I'll be calling them today, but I don't have much hope at this point of completing my buyback and buying a new car this year...

Reason I am "concerned" about it all: I drive about 3000 miles per month so every month this drags on literally costs me about $200 on my buyback... Originally planned to turn it in at under 160k miles based on an expected 14 day turnaround. Because of the delays I've now passed 160k and 165k; bumping my buyback up 2 more mileage brackets. At this point, much longer and I'll end up over 170k...

Additionally, I've had a cracked DPF and failed EGR filter since about May-June timeframe, and it is just getting worse and worse almost daily now...
 
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drsven

Veteran Member
Joined
Oct 7, 2009
Location
Bay Area
TDI
2013 Jetta TDI 6-Speed
I've been stuck at green check marks since 10/24. I spoke with counsel two weeks ago and I was told VWGoA was trying to get offers out to everyone approved in October by year end. I'm not holding my breath that I get something this week.


The class counsel will be very busy next week after VWGOA fails to deliver offer letters before the end of year. The court may have eased up on the 10 (or 20) day review process, but stringing people along for 30 plus days goes against the spirit of buyback agreement.
 

jsplinter

Well-known member
Joined
Oct 24, 2016
Location
copperas cove
TDI
Jetta
Just talked to a claims person on the hotline and was told that because of the number of people that "Volkswagen has changed their 10 day policy" I told him it was a court ordered deadline and that VW cant just change it. He said that they are because "there are millions of people processing claims right now" I scratched my head a little and asked how they can have millions of claims when only 400 and some odd thousand cars were sold? He said "don't you think that number has risen since the claims process has started?" I scratched my head again and told him "no, you cant go back in time and sell more cars". We agreed to disagree, thanks for my laugh for the day VW.
 

VABarn

Member
Joined
Jul 23, 2012
Location
Northern VA
TDI
2012 TDI Prem w/Nav
just talked to a claims person on the hotline and was told that because of the number of people that "volkswagen has changed their 10 day policy" i told him it was a court ordered deadline and that vw cant just change it. He said that they are because "there are millions of people processing claims right now" i scratched my head a little and asked how they can have millions of claims when only 400 and some odd thousand cars were sold? He said "don't you think that number has risen since the claims process has started?" i scratched my head again and told him "no, you cant go back in time and sell more cars". We agreed to disagree, thanks for my laugh for the day vw.
hahahah
 
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Tenebrae

Veteran Member
Joined
Feb 3, 2014
Location
Missouri
TDI
2014 VW Jetta TDI Premium with Nav TURNED IN 03/10/2017
Yeah, I'm laughing all the way to my empty email account.
Still stuck on step 15 waiting for my original docs to be approved or whatever and get an offer letter...
And waiting on Class Counsel to bother even sending me a form letter reply.

-T.
 
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