Those of you stuck on step #15 since October....

PacCoastFwy923

Veteran Member
Joined
Feb 21, 2008
Location
Oakland
TDI
2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
And this is why so many people are so frustrated and calling the claim center, because we want to speak with VW upper management about this and they should hear how frustrated customers are. Yet when you call the claim line and ask to speak to a supervisor....they say someone will call you back in 2-3 business days (which never happens). And when you ask to speak to who their supervisor supervisor is....they say there is no one to talk to. THIS IS WHY SO MANY ARE FRUSTRATED RIGHT NOW.
This doesn't justify badgering a call center worker.

If someone wants to talk to VW management, call VW management (good luck). They're definitely not hanging out with the hired help their contractor is employing.

I get folks are frustrated, that's just a crappy way to express it.
 

KMBTDI

New member
Joined
Dec 1, 2016
Location
Phoenix
TDI
2014 VW Passat TDI SEL
I contacted the Plantiff's steering committee yesterday around 12:30MST received a response from Cameron Saunders within the hour and received my offer this morning. My docs were approved on 10/30. Thanks OP for the info. :)
 

k12rs

Member
Joined
Feb 11, 2012
Location
california
TDI
2000 jetta TDI sold. 2013 golf TDI 6sp
Well looks like I'm in the same boat.
If trying the email route now. Hope it helps.
Been on the phone multiple times blah blah blah nothing. I hate this , car needs tires brakes, timing belt. Pfft' now what?
 

KMBTDI

New member
Joined
Dec 1, 2016
Location
Phoenix
TDI
2014 VW Passat TDI SEL
I used the class counsel email address you have posted. I have a VW loan. The offer letter was dated 12/8/16. I don't know if it was a coincidence that I received the offer letter after I emailed the class counsel on 12/9/16 or what? Offer letter uploaded today to the portal and buyback selected. We'll see how long the next step takes!

10/1/16: Docs uploaded
10/30/16: Docs marked completed
12/10/16: Offer letter received
12/10/16: Offer letter uploaded to portal.
 

gmcjetpilot

Veteran Member
Joined
Aug 18, 2008
Location
Memphis TN
TDI
2010 JSW TDI DSG Matalic Grey
Yep Same, STEP 15, since September 24th....have email...

Thank you for submitting your documents in the Online Claims Portal. Next,
we will begin reviewing your documents to ensure that you have provided
all of the necessary documents and information to determine your
eligibility. We will contact you when the documents are reviewed.

Just called on Friday 12/9/2016... He put me on hold. He came back and
said he took notes and would take notes and escalate it. He was so casual
and "dude" and wanted to talk about the city.

I have no intent in returning it now or even Sept 2018, but I want to cover
myself. As of now all I have is the email and the vwcourtsettlement page
showing step 15. I should take a screen shot of that....
 

MellyWelly

Member
Joined
Nov 5, 2016
Location
OHIO
TDI
13' PASSAT SEL TDI
@MellyWelly
UPDATE#2 3:40PM est on 12/7
I just got my email saying I can go schedule my buyback appt!!!!!!!!!
I submitted notarized docs yesterday 12/6 at 9:15AM and at 3:15 today (12/7) I got the email to go schedule my appt. I am beyond excited, actually a little teary eyed - that is going to be finally over for me. I'm going to take pics of all appointments/pages available in the hopes it might help others...stay tuned.[/QUOTE]
Have you scheduled your buyback appointment? I am in Ohio as well- Cincy. i was beginning to feel that nobody in Ohio has got further than step 15.[/QUOTE]

Sorry - I just saw your question. Yes, I scheduled my buyback. My approval email came about 30 hours after I uploaded my letter. My buyback is scheduled for Monday Dec 19th at 1:30 in Findlay OH. It was the first available in a 100 mile radius. I search about 10 different dealerships and it turns out the dealership closest to me had the earliest opening.
 

Rmanrulz

Active member
Joined
Oct 18, 2016
Location
NC
TDI
2012 Jetta
docs approved 10/27. Emailed lawyers on 12/08, got reply a few hours after from Cameron with the basic reply. And nothing since.
 

ls4977

Member
Joined
Nov 19, 2016
Location
Dallas, TX
TDI
2011 Jetta
docs approved 10/27. Emailed lawyers on 12/08, got reply a few hours after from Cameron with the basic reply. And nothing since.
10/27 also.. just sitting on #15. I have emailed twice and it has not helped. i hope there was not some kind of technical glitch and the claim is in never-never land.....
 

NEWARKitecture

Active member
Joined
Dec 15, 2008
Location
Raritan NJ
TDI
1999 Golf TDI, 2002 Jetta TDI, 2014 Golf TDI
Those of you stuck on step #15 since October, I highly recommend you email the class council at info@vwclasscounsel.com
What can it hurt? I did this morning and received an email back with the phone # of one of the attorneys. I just got off the phone with her. She is going to do some checking on my claim and I am to call her back on Tuesday for a status call if I don't have an offer by then.
Docs uploaded 9/27
Docs approved 10/26 (stuck on step #15)
crickets since then
VW Credit (loan) says payoff quote requested on 11/23​

Here is my email to them at 9:34AM Eastern time on 12/2:
Good Morning,
I submitted my paperwork back in September. My portal was updated on October 26th advising me that my paperwork was accepted and I would get a final offer in 10 business days. I am still waiting for that offer. I was told today was the magical date - I still have no offer. I would like to speak with someone about my options at this point.
Melissa XXXXX
419-XXX-XXXX

Their reply at 5:16PM eastern time (they are located in San Fran)
Hi Melissa,
I am an attorney with the law firm serving as the Court-appointed lead counsel representing the plaintiffs in the VW class action litigation.
I'm happy to discuss your situation with you. Please let me know if (419) XXX-XXXX is still the best number to reach you at, along with a good time to call. Or, if you prefer, you can reach me at (415) 956-1000, x2348.
Regards,
Marissa Oh
�Lieff Cabraser Heimann & Bernstein, LLP
VW “Clean Diesel” MDL No. 2672 | Plaintiffs Steering Committee
info@vwclasscounsel.com
I sent them an email on 12/7 got a reply on 12/8 asking for my claim number. Just got my offer letter today 12/11. Not sure if they did anything or not. Never got another reply after I gave my claim number.
 

JettaJedi

Veteran Member
Joined
Aug 28, 2002
Location
Port Charlotte, FL, USA
TDI
2003 Jetta Wagon GL 5 spd, 2003 Jetta TDI GL 4dr 5 spd, 2017 Golf TSI Wolfsburg Edition
I sent them an email on 12/7 got a reply on 12/8 asking for my claim number. Just got my offer letter today 12/11. Not sure if they did anything or not. Never got another reply after I gave my claim number.
We emailed class counsel last week at th email address above, included the claim number information and did not receive anything yet. Not even an acknowledgement of receipt. Maybe we will hear something back in "10 business days" :mad:
 

yadent

Member
Joined
Jan 2, 2011
Location
Nevada
TDI
2015 Passat TDI SE
Emailed class action council on Friday the 9th, received offer letter this morning. Submitted my docs on 9/26/16, approved on 10/29/16, and had been stuck at stage 15 since...there is hope.
 

MBQ

Veteran Member
Joined
Jun 5, 2012
Location
Houston, TX
TDI
2012 Golf TDI 4Dr DSG
We emailed class counsel last week at th email address above, included the claim number information and did not receive anything yet. Not even an acknowledgement of receipt. Maybe we will hear something back in "10 business days" :mad:

Obviously the email address is now flooded with letters of complains.

They also need more man power to handle this, just like VW, LOL.
 

kenpoman

Member
Joined
Mar 3, 2012
Location
GA
TDI
2012 Jetta
I received my buy back offer this morning at 9:00. We have a notary in the office so I have already uploaded the offer. I chose the check option. I hope I get a buy back date soon.
 

aronhk_md

Member
Joined
Nov 2, 2013
Location
Delaware
TDI
2000 Jetta
Sent an email to info@vwclasscounsel.com on Monday Nov 28th and have not received a return email or phone number. It was regarding specific details of my situation which I have not seen addressed anywhere else. Then sent another email to them copying the first email and asking if they could acknowledge receipt several days later. Not sure if they are overwhelmed as well? Seems some people got very quick responses from them.

Another week and weekend gone by since the 2nd email to vw class counsel...still no contact from them. Seems the representation we're stuck with is no better than VW's service.

Some people email and get a call back that day. The rest of us...nothing. Anyone have the phone numbers for these attorneys?
 

vestal

Active member
Joined
May 31, 2016
Location
Alexandria, VA
TDI
2014 Jetta TDI
finally got my offer this morning, not quite stuck since October, but pretty close...

Documents submitted: 10/8
Documents approved: 11/1
Offer package received: 12/12
VW Credit Loan.

Did not make any phone calls to VW claims or anyone else, based on what I was seeing people post here last week figured I would see something soon.
 

tjsadler

Veteran Member
Joined
Aug 15, 2013
Location
California, USA
TDI
2014 Passat TDI SE 6m
Sent an email to info@vwclasscounsel.com on Monday Nov 28th and have not received a return email or phone number. It was regarding specific details of my situation which I have not seen addressed anywhere else. Then sent another email to them copying the first email and asking if they could acknowledge receipt several days later. Not sure if they are overwhelmed as well? Seems some people got very quick responses from them.

Another week and weekend gone by since the 2nd email to vw class counsel...still no contact from them. Seems the representation we're stuck with is no better than VW's service.

Some people email and get a call back that day. The rest of us...nothing. Anyone have the phone numbers for these attorneys?
The list of attorneys for the plaintiffs is posted in several places, most recently the "Turn In Condition Thread". Just google Leif and Cabraser and call them from the numbers on their website.
 

BPofMD

Veteran Member
Joined
Mar 12, 2013
Location
Maryland
TDI
2012 Passat SE
Just emailed a letter to info@vwclasscounsel.com - will post if and when I receive an answer. Been waiting for a resolution since acceptance on 10/28..... nothing but crickets since. Started all this July 27th.


Duh.... I sent it out, went to grocery store and had a message on machine. Called the number and he's on phone. Left HIM a message. Waiting again. Got the call a LOT faster than I thought I would.
 
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Jimmy Coconuts

Veteran Member
Joined
Jul 27, 2015
Location
Henderson NV
TDI
2009 JSW, 2010 Jetta, 2011 Q7 Prestige, 2012 A3 Premium, 2013 A3 Premium Plus, 2014 Beetle, 2015 Jetta
Received offers on all my remaining cars this morning. 100% restitution across the board. :D
 

C3156

Veteran Member
Joined
Feb 14, 2013
Location
CONUS
TDI
All sold
There is hope, I finally received my offer. And I had the blue eyes since September.
 

EskiLvr

Member
Joined
May 9, 2016
Location
Nebraska
TDI
2009 Jetta Sedan
Sent an email to class counsel and got a call within 10 minutes. It won't make anything go faster, but at least I a) had the chance to speak to my concerns in regards to the total lack of communication to affected classholders and b) officially grumble that there are governmental agencies who would go after plenty of companies for violations of directives given by the CFPB if they were to promise certain timelines for action and to then quietly delete any evidence that those timelines were promised to customers.
 

coolbreeze

Veteran Member
Joined
Apr 18, 2008
Location
Troutman NC
TDI
2015 Golf TDI SE DSG - 2016 Tig SE for the wifey
Received offers on all my remaining cars this morning. 100% restitution across the board. :D
Congrats Jimmy C.

I am still waiting on all 3 of mine. When where yours verified and received check marks. Mine where verified on the 14th on Nov. Today is 20 business days. 3rd party approved on the 22nd of Nov.

Called Ally which has one of my cars and they verified that they have not had a payoff request from VW.
 

Jimmy Coconuts

Veteran Member
Joined
Jul 27, 2015
Location
Henderson NV
TDI
2009 JSW, 2010 Jetta, 2011 Q7 Prestige, 2012 A3 Premium, 2013 A3 Premium Plus, 2014 Beetle, 2015 Jetta
Thank you gents!

Hopefully the wheels of progress will steer your way very soon.
 

jsplinter

Well-known member
Joined
Oct 24, 2016
Location
copperas cove
TDI
Jetta
Congrats Jimmy C.
I am still waiting on all 3 of mine. When where yours verified and received check marks. Mine where verified on the 14th on Nov. Today is 20 business days. 3rd party approved on the 22nd of Nov.
Called Ally which has one of my cars and they verified that they have not had a payoff request from VW.
I'm on the exact same timeline. Just called my bank and they said it doesn't look like anyone has requested a payoff but that only means it hasn't been documented. They could have actually gotten it and the people just didn't make a note.
 

Snufalufagus

Veteran Member
Joined
Nov 4, 2012
Location
Alabama
TDI
11 Golf TDI, 13 CC R-Line (wifey's)
Documents approved Nov 1. Was about to get pissed, but I just got a phone call from VW of America. The lady dialed me by accident. She said she meant to call my bank for my payoff info but was looking at the wrong phone #!!!! I call this progress. I'll take it.

I am curious who is the first scheduled return for post 6/28 buyers? My friend has his first appointment Dec 28th. Said for full 100% restitution.
 

Jimmy Coconuts

Veteran Member
Joined
Jul 27, 2015
Location
Henderson NV
TDI
2009 JSW, 2010 Jetta, 2011 Q7 Prestige, 2012 A3 Premium, 2013 A3 Premium Plus, 2014 Beetle, 2015 Jetta
Congrats Jimmy C.
I am still waiting on all 3 of mine. When where yours verified and received check marks. Mine where verified on the 14th on Nov. Today is 20 business days. 3rd party approved on the 22nd of Nov.
Called Ally which has one of my cars and they verified that they have not had a payoff request from VW.
These were the cars I bought to flip:
2009 JSW (green check mark 11/06, offer 11/23) (no lien)
2010 Jetta (green check mark 11/07, offer 11/24) (no lien)
2014 Beetle (green check mark 11/08, offer 12/12) (financed thru Chase)
2013 A3 P+ (green check mark 11/14, offer 12/12) (financed thru Chase)
2012 A3 P (green check mark 11/15, offer 12/12) (financed thru Chase)
 
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coolbreeze

Veteran Member
Joined
Apr 18, 2008
Location
Troutman NC
TDI
2015 Golf TDI SE DSG - 2016 Tig SE for the wifey
[QUOTE=Snufalufagus;5198684]

I am curious who is the first scheduled return for post 6/28 buyers? My friend has his first appointment Dec 28th. Said for full 100% restitution.[/QUOTE]


I entered both my post 6/28 vehicles again in the portal under different emails, names and addresses to create an offer on them. Both came back 100% restitution. My pre 6/28 - post 9/15 came back 78%.
 
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