Our Passat has been turned in, we got our payment, but now, more than two weeks later, our loan through VW has not been paid off, and the Loan company will owe us three payments back.
Here is some advice, that we thought of too late. While I do believe that eventually we will get the excess payments we are due, we could have eliminated any delay by paying off the loan before we started the entire process. That way VW would pay us directly, and we would not be waiting for the extra process.
This hinges, of course, on the individuals ability to pay off the loan. It might be worth getting a local short term local loan, if you don't have the cash, depending on your loan interest payments. For instance, I don't know if we will get the interest fees back on our loan for the overpayment of the almost three months it has taken to get through the entire process, with it still not over. If we just get the principal paid, then we lose the interest we paid the loan company.
I don't know why VW didn't update the amount actually owed the loan company before writing us our check. They knew the correct current amount as of the day we turned in our car, but still paid us based on the amount from two months prior when we started the process. Then since that day, the bank has taken yet another payment out.
If anyone has gone through this and gotten their loan resolved, please post what happened.
In general I have been satisfied with the way VW is handling this, with this one exception.
Here is some advice, that we thought of too late. While I do believe that eventually we will get the excess payments we are due, we could have eliminated any delay by paying off the loan before we started the entire process. That way VW would pay us directly, and we would not be waiting for the extra process.
This hinges, of course, on the individuals ability to pay off the loan. It might be worth getting a local short term local loan, if you don't have the cash, depending on your loan interest payments. For instance, I don't know if we will get the interest fees back on our loan for the overpayment of the almost three months it has taken to get through the entire process, with it still not over. If we just get the principal paid, then we lose the interest we paid the loan company.
I don't know why VW didn't update the amount actually owed the loan company before writing us our check. They knew the correct current amount as of the day we turned in our car, but still paid us based on the amount from two months prior when we started the process. Then since that day, the bank has taken yet another payment out.
If anyone has gone through this and gotten their loan resolved, please post what happened.
In general I have been satisfied with the way VW is handling this, with this one exception.