oliolioxnfree
New member
First off, I have to say thank you for this forum because I've learned so much from reading through the various threads. So onto venting my frustration, I apologize for the long narrative.
We purchased a repaired Dieselgate 2012 Q7 TDI with about 60k miles a year ago. Other than the rough ride due to the s-line wheels and lack of air suspension, we loved this car! We had ZERO issues with this car, no leaks, funky sounds, nothing! Back in June we were driving back from Northern California to Southern California, we were getting back on to the freeway from a pit stop for lunch when the car just lost acceleration. Luckily we were able to coast over to the emergency lane. CEL never came on, nothing, car just died. So stuck on the side of the freeway in the middle of California during the summer with four kids - it was a nightmare. We were able to get the vehicle towed to an Audi dealership towards the Bay Area and we rented a vehicle to continue on our journey 400 miles south.
So initially dealership changed the battery (mind you we railed through our battery while waiting two hours for a tow truck) but car still would not start. So Master Tech inspects the vehicle, finds out the HPFP failed and destroyed the fuel system. Fuel system is fixed but car is running rough. So back to looking into the issue and they realized metal fragments from fuel system got into the engine. Now we will need a new engine. New "engine" is installed and now there's a coolant leak (wasn't there before) and the CEL has decided to come on due to, what they determined to be, a faulty ECM.
In the past two months: no rental car has been provided; two canceled flights to fly up to pick up the vehicle only to find out last minute (literally standing at the airport when a phone call comes through) stating something else was wrong; the only repair order we've received is for a battery replacement and initial diagnostic so we don't have an itemized list of what's been replaced thus far- especially what constitutes the "engine" and fuel system; a single phone call received from someone at corporate apologizing for the delays and that they are covering repairs but not the battery replacement or providing a rental car; and now we wait have to wait another month for an ECM to come from Germany and hope that this is the last of the issues.
We contacted corporate today through the customer service line to file a grievance. They said they will look into it. Even the dealership seems to be over our car because it's been a PITA and at their shop for so long. Last week, they were like you can come fly up, pickup the car and drive it 400+ miles back with the CEL on and have a dealership local to us replace the ECM. To sum up our reaction and reply: "Umm, No! and ***!!!" That's even if the car would make it the 400 miles.
Coming from Range Rovers, we're fairly tolerant about car repairs but two to three months without a car?! And now it just seems every time something is replaced, a new issue pops up. At what point do you throw in the towel?
Anyone else experience a similar issue with one of these Dieselgate repaired vehicles? How was your outcome and any recommended advice?
We purchased a repaired Dieselgate 2012 Q7 TDI with about 60k miles a year ago. Other than the rough ride due to the s-line wheels and lack of air suspension, we loved this car! We had ZERO issues with this car, no leaks, funky sounds, nothing! Back in June we were driving back from Northern California to Southern California, we were getting back on to the freeway from a pit stop for lunch when the car just lost acceleration. Luckily we were able to coast over to the emergency lane. CEL never came on, nothing, car just died. So stuck on the side of the freeway in the middle of California during the summer with four kids - it was a nightmare. We were able to get the vehicle towed to an Audi dealership towards the Bay Area and we rented a vehicle to continue on our journey 400 miles south.
So initially dealership changed the battery (mind you we railed through our battery while waiting two hours for a tow truck) but car still would not start. So Master Tech inspects the vehicle, finds out the HPFP failed and destroyed the fuel system. Fuel system is fixed but car is running rough. So back to looking into the issue and they realized metal fragments from fuel system got into the engine. Now we will need a new engine. New "engine" is installed and now there's a coolant leak (wasn't there before) and the CEL has decided to come on due to, what they determined to be, a faulty ECM.
In the past two months: no rental car has been provided; two canceled flights to fly up to pick up the vehicle only to find out last minute (literally standing at the airport when a phone call comes through) stating something else was wrong; the only repair order we've received is for a battery replacement and initial diagnostic so we don't have an itemized list of what's been replaced thus far- especially what constitutes the "engine" and fuel system; a single phone call received from someone at corporate apologizing for the delays and that they are covering repairs but not the battery replacement or providing a rental car; and now we wait have to wait another month for an ECM to come from Germany and hope that this is the last of the issues.
We contacted corporate today through the customer service line to file a grievance. They said they will look into it. Even the dealership seems to be over our car because it's been a PITA and at their shop for so long. Last week, they were like you can come fly up, pickup the car and drive it 400+ miles back with the CEL on and have a dealership local to us replace the ECM. To sum up our reaction and reply: "Umm, No! and ***!!!" That's even if the car would make it the 400 miles.
Coming from Range Rovers, we're fairly tolerant about car repairs but two to three months without a car?! And now it just seems every time something is replaced, a new issue pops up. At what point do you throw in the towel?
Anyone else experience a similar issue with one of these Dieselgate repaired vehicles? How was your outcome and any recommended advice?