It is time for me to make my first payment, yet I have no payment book or account setup at VW finance. Is anyone else having a problem getting payment book? I called VW america and they have no record of me. I called the Dealer twice and they are waiting for paperwork. It is really odd that the Dealer had me bring the car back so they could take a picture. Then they said the picture was not good enough and the sent someone to the house. Then they called again about the picture. So I took it and sent it to them rather than drive the 50 miles round trip to the dealer. I got a call from the salesman saying my plates were in. I said I already had them on the car. Are all the dealers this messed up?