Pignataro VW Claims Specialist dropped the ball

[Cayman]

Counsel is now involved..

 

[Tenebrae]

Counsel is now involved..

VW Class, or your own personal?
Your experience sums up all the concerns about dropping off a car with nothing to show for it. Keep us posted. Hoping for a swift resolution for you.

-T.

 

[Cayman]

CAS lawyer, I left her a voicemail and she called back within half an hour. She committed to dig into this with VW counsel and get back to me at some point today

 

[chasfos]

Good luck! It must be very disconcerting to say the least. The whole email receipt is fine as long as you get the email! Really there should also be a paper receipt given to help rectify snafu's like this.

 

[chadbag]

Good luck! It must be very disconcerting to say the least. The whole email receipt is fine as long as you get the email! Really there should also be a paper receipt given to help rectify snafu's like this.

Or even downloadable from the claims portal.

 

[Cayman]

TDIClub member Geekbox32 is also affected, he gave me the CAS lawyers contact details. He plans on going to the dealer this afternoon and camping out until this is remedied. We've done all we can short of alerting the local news affiliates...

 

[sfpegasus]

Good luck! It must be very disconcerting to say the least. The whole email receipt is fine as long as you get the email! Really there should also be a paper receipt given to help rectify snafu's like this.

I was provided a paper receipt at my buyback last Saturday - seemed it was part of his routine. Email followed. EFT on Monday and $$ on Tuesday

Good luck Cayman....

 

[geekbox32]

Sitting at dealership now. 4 buybacks from Thursday haven't closed and are still open

 

[k1xv]

As the e-mail from Volkswagen appears to arrive at the instant the representative indicates to VW of A that the buyback is complete, it looks like it would be prudent to go to the buyback event with a device capable of receiving your e-mails.

 

[geekbox32]

Still at the dealership. Specialist is unable to close the claim and is getting the run around over the phone

 

[nattyboh2027]

Still at the dealership. Specialist is unable to close the claim and is getting the run around over the phone

I hope you will not be buying another VW as a replacement.

So the VW Buyback Specialists doesn't own up to justify they are doing their job correctly and since day 1 the phone hotline claims specialists never owned up to justify they are doing their job correctly.

It is beyond ridiculous that the VW Buyback specialists doesn't have any authority to expedite things in high priority, especially when a buyback appointment is taking place.

You should have recorded your Buyback Appointment as soon as you arrived via GoPro Action Cam or Smartphone video.

 

[DanB36]

I hope you will not be buying another VW as a replacement.

Why do you care what other people buy? You seem awfully invested in other people boycotting VW.

 

[jtdid]

Still at the dealership. Specialist is unable to close the claim and is getting the run around over the phone

Thanks for the updates -- please let us know what happens. Must be very frustrating!

 

[nattyboh2027]

Why do you care what other people buy? You seem awfully invested in other people boycotting VW.

The more people that get fed up with the jerking around of the claims process, then most likely they will take their buyback money and go elsewhere. In that way, that's less money going back into VW's pockets.

You are correct though. I'm fully invested in other people boycotting VW. I hope my words on the forums spreads propaganda for money well spent on a different brand. Just make VW just a tad bit more broke with most of us going to a different brand. They deserve to be more broke by making this claims process hell.

 

[geekbox32]

After two hours of struggling to get things moving, we stumbled into the roadblock everyone on the other end of the line going home for the day.

As of now all 4 claims on the cars are still open and haven't been closed.
The support system is pretty broken and the TDI specialist was getting the run around trying to get help on the issue.

I forwarded all my findings from today to the CAS lawyer. More to come tomorrow...

 

[Cayman]

And the CAS lawyer called me again, just to say VW is working on the issue and she will update me when they make measurable progress. And yes, she did mention your email

 

[jimbo1mcm]

Holy EFT!!!

Makes me certain I will demand a check at the turn in and hand in the key when he hands me the check.

 

[PacCoastFwy923]

I'm waiting to hear about your night spent inside the dealership. Did you figure out how to use the popcorn maker?

 

[IXLR8]

Makes me certain I will demand a check at the turn in and hand in the key when he hands me the check.

If you chose EFT when you selected payment method, it will be difficult to change it to a check. You can't do it at turn in time as the check is cut before hand and mailed to specialist at dealership. I selected EFT and I am trying to change it to check and I have not been able to talk to anybody yet who can make the change. Folks at the claims number tell me they can't do it. They say I need to talk with somebody in accounting, so far nobody from accounting has called me back.

 

[Cayman]

Monty is not at the dealership today, apparently he's working at another VW store. Tomorrow will be a week since this odyssey began

 

[ericy]

Monty is not at the dealership today, apparently he's working at another VW store. Tomorrow will be a week since this odyssey began

Every time I see this thread come to life, I keep hoping that they found some stupid problem somewhere along the way and that everything is good now .

 

[scooperhsd]

And all you people were in such a hurry to get out of your cars "RIGHT AWAY" ? How's that looking now ? I would have waited some time for VW to get the process sorted out first, but lots of you just couldn't wait a bit .

 

[Cayman]

Thanks scooperhsd, that's constructive

 

[PacCoastFwy923]

And all you people were in such a hurry to get out of your cars "RIGHT AWAY" ? How's that looking now ? I would have waited some time for VW to get the process sorted out first, but lots of you just couldn't wait a bit .

Uh, I think for 99.9% of them, it's looking so damn fine that they've left this site forum and have resumed a normal, VW buyback-free existence. Sucks what's happening here, but definitely an aberration.

 

[ericy]

Uh, I think for 99.9% of them, it's looking so damn fine that they've left this site and have resumed a normal, VW-free existence. Sucks what's happening here, but definitely an aberration.

Even though I am selling mine back, my wife isn't - she is going for the fix. So some of us will be around even after the car is gone.

 

[tobianogreg]

Given all the litigation pending against VW you can hardly blame people for grabbing the cash and running.

 

[PacCoastFwy923]

Even though I am selling mine back, my wife isn't - she is going for the fix. So some of us will be around even after the car is gone.

Thanks, fixed!

 

[jimbo1mcm]

Monty is not at the dealership today, apparently he's working at another VW store. Tomorrow will be a week since this odyssey began

Reliable sources spotted Monte in Nice, driving a Rolls-Royce convertible.

 

[Tenebrae]

Can you guys please stop with the jabs? Cayman and the others who used this dealer are now in a nightmare situation of NO car, NO receipt, and NO money well after the turn-in time. Try putting yourselves in their shoes for a moment!
Let's hope "Monty" isn't out spreading his special brand of incompetence to another dealer.

Can we please keep this thread on track with updates from Cayman et al? Some of us are sincerely interested in tracking its progress, and there are more than enough b**** fest posts to go around elsewhere.

-T.

 

[Fizzyone]

One of the smartest things we can do during the buyback appointment!

I hope my chest mount GoPro action cam will intimidate the VW Buyback Ambassador to the point they will actually do their job correctly!

I hope they know, the hot second there is a discrepancy and they want to defer me to the claims hotline....then they'll just get posted on social media by video recording...representing VW and look VW can't do their job

Yeah, it seems like if you don't walk out the door with your discrepancy resolved, you just go back into that foggy, deep black hole. Duly noted on recording the whole thing--although mine will probably not happen until March (when my replacement car comes in); hopefully they have the kinks worked out by then.