Paranoid?

HBRD_KLR

Veteran Member
Joined
Sep 6, 2012
Location
Chicagoland
TDI
2013 Passat TDI SE 6M
I sent you a pm.
I Don't know what to make of it anymore. They have a hard on for this throwout bearing.
I juse left a voice mail to the regional manager asking what happens when it's not the bearing after they replace it?
I expressed my concern and my doubts....
 

VeeDubTDI

Wanderluster, Traveler, TDIClub Enthusiast
Joined
Jul 2, 2000
Location
La Conner, WA
TDI
2018 Tesla Model 3: 217,000 miles
I guess we'll see what happens when you get your car back. I hope that the new throwout bearing solves your noise problem... if so, I guess the 50% deal isn't as bad as some of the alternatives.
 

oswegoPD

Veteran Member
Joined
Jun 30, 2009
Location
Oswego,IL
TDI
2014 Passat TSI, 2013 Passat 6M sold, 2012 Jetta Premium DSG sold, 2004 Jetta GL 5M (sold)
I would try and take it to JasonTDR.
 

HBRD_KLR

Veteran Member
Joined
Sep 6, 2012
Location
Chicagoland
TDI
2013 Passat TDI SE 6M
VWoA wouldn't budge on their offer.
I went go ahead and told them to fix it taking the 50% telling them that I'll come unglued if they misdiagnosed it.

At this point I am considering selling the car.. It's a fantastic Highway vehicle...... When it works. Maybe I just haven't had luck lately. But I can not afford the potential repairs.
 
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mihneagabriel

Well-known member
Joined
Jun 21, 2013
Location
Kingwood
TDI
2009 Jetta
Dealers do this all the time, don't just take their word for it. Any shop can make an extended warranty claim not just the dealer..

One of my buddies with a '10 gti took it to the dealer for a broken intake manifold (I've never heard of an intake manifold just breaking) and a day after getting it from the dealer he had transmission problems.. (He babies it) they didn't want to take responsibility for it and diagnosed a bearing and slave cylinder problem and the extended warranty wouldn't cover it because it's wear and tear (it's not). Turns out the dealer told the extended warranty that the car is driven hard (bs). He took it to a friend's shop and he contacted extended warranty and got it taken care of minus the collateral damage (oil soaked clutch from slave cylinder failure). Dealers don't want to deal with exceeded warranty so they tell you they won't cover it.

Moral of the story, don't trust dealers blindly, especially when your instincts tell you otherwise.
Since you already approved the repair though, just see if it fixes it and if it doesn't tear them a new one.. although some dealers would just tell you it's the bearing then just tighten up the lose manifold and charge you for the bearing
 

HBRD_KLR

Veteran Member
Joined
Sep 6, 2012
Location
Chicagoland
TDI
2013 Passat TDI SE 6M
To be honest that did run thru my mind that they could possibly do that, charge me for the bearing and just tighten up the loose whatever....... That would be very very shady though....
 

HBRD_KLR

Veteran Member
Joined
Sep 6, 2012
Location
Chicagoland
TDI
2013 Passat TDI SE 6M
So funny story. Just got a call from the dealer informing me that once they took the trans apart to replace the throwout bearing they found the pressure plate partially cracked. The dealer called the VWoA and they will be replacing the pressure plate now.

I did confirm with United Car Care in regards to the throwout bearing not being covered.

I don't beat on my car. I mean Cmon this isn't a car to drive hard. ****. Most of the time I drive like grandma going to church on Sunday. So what gives? Damaged throwout bearing and cracked pressure plate?
 

D-Cell_Mekanick

Veteran Member
Joined
May 23, 2009
Location
Sandwich, IL
TDI
2015 Honda Civic SE
So funny story. Just got a call from the dealer informing me that once they took the trans apart to replace the throwout bearing they found the pressure plate partially cracked. The dealer called the VWoA and they will be replacing the pressure plate now.

I did confirm with United Car Care in regards to the throwout bearing not being covered.

I don't beat on my car. I mean Cmon this isn't a car to drive hard. ****. Most of the time I drive like grandma going to church on Sunday. So what gives? Damaged throwout bearing and cracked pressure plate?
This actually gives me more faith in Pugi for narrowing it down that close. Very possibly the cracked pressure plate put undue/imbalanced stresses on the throwout bearing leading to premature failure. Now try to get VW to foot the entire bill. Personally I think the pressure plate failure is manufacture defect and the throwout bearing was collateral damage.
 

D-Cell_Mekanick

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May 23, 2009
Location
Sandwich, IL
TDI
2015 Honda Civic SE

HBRD_KLR

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Joined
Sep 6, 2012
Location
Chicagoland
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2013 Passat TDI SE 6M
I have brought up the clutch pulsating with the dealer that I bought the car from and they assured me it was nothing. Of course like a naive buyer I took their word for it.

I can't elaborate if the pulsation in the clutch and future problems like mine are related. But I will be updating this post as I pick up my car and check for the pulsating after the fixed the pressure plate and throwout bearing
 

oswegoPD

Veteran Member
Joined
Jun 30, 2009
Location
Oswego,IL
TDI
2014 Passat TSI, 2013 Passat 6M sold, 2012 Jetta Premium DSG sold, 2004 Jetta GL 5M (sold)
This does not give me a warm and fuzzy driving a 6M.
 

HBRD_KLR

Veteran Member
Joined
Sep 6, 2012
Location
Chicagoland
TDI
2013 Passat TDI SE 6M
So I picked up my car tonight from the Dealer, the service employees were not there for me to ask questions but I will follow up with them tomorrow.

So here is what the invoice said:
"51528 - Verified concern, there is a scratching noise sound when the clutch is engaged and goes away when the clutch is disengaged. Removed transmission - found clutch cover plate retaining spring broken causing damage to the release bearing. Replaced clutch cover plate with new clutch disc and release bearing. Test drove 2 miles, check - OK"

I drove the car home tonight and found no pulsating/heartbeat feeling from the clutch pedal like I had from the day of the purchase. Whatever they did eliminated the feeling from the clutch pedal.

Other than verbal complaints to the dealer I bought the car from in regards to the clutch pedal feeling I have no proof that it existed prior to the problem occurring. Granted, if there was a problem from the factory, it lasted 51528 miles and 1 1/5 years before it finally gave up.

I will be following up with the Dealer as well as the VWoA regards to this. At this point I want this somehow documented for the good of the group.
 

mihneagabriel

Well-known member
Joined
Jun 21, 2013
Location
Kingwood
TDI
2009 Jetta
So since they are covering the pressure plate they should cover the labor for it. So while they were in there there should have been minimal labor to get to the bearing (half hour at most) plus the cost for the bearing itself.. so you shouldn't have paid the full price they quoted you originally... make sense? If they did I would have told them to change just the plate, reassemble and reinstall the tranny then do it all over again since you're paying for the full labor time

Glad to hear they found the cause though, crappy to hear they still won't take responsibility for the collateral damage although this is normal. They wouldn't cover my friends soaked clutch even though it got soaked because the slave cylinder broke. Don't give up though, there is a chance
 

TDI2000Zim

Veteran Member
Joined
Jul 23, 2010
Location
NJ
TDI
VW hat meinen '14 Passat TDiSE getötet.
This does not give me a warm and fuzzy driving a 6M.
No car is perfect, and anything with mechanical parts is sooner or later going to break down.

BUT, bad customer support at the Dealer is what makes the story painful. VW has got to improve this part of the product life-cycle: the DEALER.
 

HBRD_KLR

Veteran Member
Joined
Sep 6, 2012
Location
Chicagoland
TDI
2013 Passat TDI SE 6M
Called the dealer and VWoA back. Took my car to work today (77 miles) and the car excessively pulls to the right. Got off the highway to check the tire pressure and it was g2g.
 

yamaguy

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Joined
Mar 27, 2011
Location
Chicagoland
TDI
2012 Passat SE 6man TDI, 2014 F-350 PSD, 2003 F-350 7.3 PSD, John Deere 2032R, Cub Cadet 882
I have had the pulsating clutch pedal since day one as well. I feel I need to go to the dealer and let them know about this because I thought it was normal at how many of the other 6m guys have this pulsating pedal as well?...
 

HBRD_KLR

Veteran Member
Joined
Sep 6, 2012
Location
Chicagoland
TDI
2013 Passat TDI SE 6M
Exactly. I wish I had it documented properly from the get go. And now since they did the repairs the pulsation is gone.
 

gforce1108

Top Post Dawg
Joined
Aug 2, 2006
Location
Newburgh, NY
TDI
04 Jetta GLS BEW, 14 Audi A7 V6 TDI, 13 Porsche Cayenne V6 TDI
I have had the pulsating clutch pedal since day one as well. I feel I need to go to the dealer and let them know about this because I thought it was normal at how many of the other 6m guys have this pulsating pedal as well?...
A pulsing clutch pedal is not normal - don't let them tell you it is. Every car I've owned, except for one, was a manual - none pulsated.
 
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