I ordered a new 2012 Passat TDI SEL on Oct 14th. (Opera red over Titan black) It has been in Factory Order Bank since Nov 14th. I had been trying to get information from the dealer. He never contacted me; I had to nag him with multiple emails in order to get a response. Last communication was with the dealer on Dec 8th and he said he was "guessing" late Jan/early Feb for delivery.
I got the number of VW Customer Care (800-822-8987) and called them. They called me back multiple times, said they had no information but would keep trying. Finally I was able to talk with them last night about my ordered Passat. They said that the car was still in Factory Order Bank and that the estimate is that I would receive the car in "late first quarter". I asked them if that meant March of 2012. She said yes, it did and BTW that is what my dealer told me (??!!). I told her that my dealer (Kings VW of Loveland, OH) did not communicate this to me and this was the first time that anyone had told me that the car would not be hear until March.
The lady from VW said that she would call me back in two weeks with a progress report. I am hoping that the readers on this forum can help me out so that I have more information for my next conversation with VW:
1. Does anyone on this forum who has ordered a Passat TDI SEL after Oct 14th have a car that is now in Production Stock and/or have been given a delivery date?
2. For those people who have ordered a Passat TDI SEL in Nov or Dec, what has the dealer quoted as a delivery date?
I look forward to your replies.
Ron M
I got the number of VW Customer Care (800-822-8987) and called them. They called me back multiple times, said they had no information but would keep trying. Finally I was able to talk with them last night about my ordered Passat. They said that the car was still in Factory Order Bank and that the estimate is that I would receive the car in "late first quarter". I asked them if that meant March of 2012. She said yes, it did and BTW that is what my dealer told me (??!!). I told her that my dealer (Kings VW of Loveland, OH) did not communicate this to me and this was the first time that anyone had told me that the car would not be hear until March.
The lady from VW said that she would call me back in two weeks with a progress report. I am hoping that the readers on this forum can help me out so that I have more information for my next conversation with VW:
1. Does anyone on this forum who has ordered a Passat TDI SEL after Oct 14th have a car that is now in Production Stock and/or have been given a delivery date?
2. For those people who have ordered a Passat TDI SEL in Nov or Dec, what has the dealer quoted as a delivery date?
I look forward to your replies.
Ron M