I thought the dealerships only sabotaged cars they didn't sell...
Here's a scenario very much like yours Singletrack. Be sure to Yelp about it.
Yelp Reviews for VW Kearny Mesa:
http://www.yelp.com/biz/vw-kearny-mesa-san-diego
Alexander S. Filtered Review:
http://www.yelp.com/filtered_reviews/iU61HrqtISPDcRrd9pbgOQ?fsid=iqPsRyyVaRqywmxE2rsCqA
San Diego, CA
4/18/2013
READ THE WHOLE STORY, I am sure you will be surprised and disappointed like me!!! WOW What A Bad Dealership !!! I am from Germany and in the automotive industry and I work with Volkswagen Dealerships for more than 10 years.
I brought my Audi A4 to this dealer for a simple oil change. I called them before to arrange an appointment. (just to let you know Audi and VW are the same company) They let me know that I can come around anytime between 8.00am-5.00pm. and they just do it right away. They call that kind of service "Express" Well, waiting for more than 2 hours for this service is just not "Express"! Especially if you know that this is a 20 min. job. The service was not busy at all and I already felt uncomfortable waiting that long to have the job done. So I had to ask several times how long it may take yet, always with the same answer: "It s almost done"
After I have paid I was waiting for my car outside. One of the guys from the service drove it out of the repair shop and hit the curb real bad with the real wheel. I saw that and asked if this is normal. I got no answer, absolutely nothing! I got into my car and recognized that the service signal in the dashboard is still showing me that service has to be done. Well, so I went back inside and made them aware. Finally a guy came out and played with the knobs on the dashboard to make it disappear. From my knowledge they have to hook up the OBD computer to erase the service message in the dashboard and let the car know when the next oil change is due.
The guy let me know that they don t do that and if I want to have this it will cost me $110.00. I know from my VW dealers in Germany that they were lying to me.
THE BEST COMES NOW: after driving straight home from the dealer, the next morning we recognized a huge oil spill under the car!!! It turned out that more than 1/2 gallon of engine oil was missing!!! Obviously they made a mistake with the oil change. After calling them and explaining to the service manager Chris Patterson what happened I did not even receive and excuse/appologize/sorry for the inconvenience. They almost killed my engine and ruined my driveway!!! So I had to call for a towing truck on my own to get the car back to their dealership. They were not even able to arrange this on their own. The next day I was waiting until afternoon and hoped they will call... nothing! So I called them to find out what s going on. It turned out that the mechanic missed to put in the gasket for the oil filter. WHAT ??? Just to let you know an oil change is one of the most simple things and this really may not happen.
So I got my car back in the evening the same day. But there was still the problem with my driveway... I called them again and asked how to solve this problem. I let them know that I expect a professional cleaning. The next afternoon (today) a mechanic from the VW delaer came around to clean it with some chemicals, a brush and water. Of course the stains are still there. After 48 hours of oil in the drive way the concrete soaked it up like a sponge...
Honestly I feel this is the worst "service" available and I never heard about such a behavior before. They simply do not care at all, they lie and hope that the customer remains quiet and the problem disappears eventually...
After reading all the other bad experiences with this VW dealer I don t believe they are willing to solve this problem to my satisfaction. So I will call my attorney by tomorrow and force them to make it right again. This is just such a waste of my time...