Official list of HPFP Failures

turbovan+tdi

Top Post Dawg
Joined
Mar 23, 2014
Location
Abbotsford, BC.
TDI
2003 TDI 2.0L ALH, auto, silver wagon, lowered, Colt stage 2 cam, ported head,205 injectors, 1756 turbo, Malone 2.0, 3" exhaust, 18" BBS RC GLI rims. 2004 blue GSW TDI, 5 speed, lowered, GLI BBS wheels painted black, Malone stage 2, Aerotur
Just wondering as I follow this page even tho I sold my tdi years ago
Why are people still holding on to them if VW is offering everybody a buyback option ? You know about this hpfp failure and the scam regarding the emission, who would want to keep this car now ?
Why wouldn't they? There are ways around the HPFP if you are on here. There are not many options for diesel cars anymore.
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
Just wondering as I follow this page even tho I sold my tdi years ago

Why are people still holding on to them if VW is offering everybody a buyback option ? You know about this hpfp failure and the scam regarding the emission, who would want to keep this car now ?
Why wouldn't they? There are ways around the HPFP if you are on here. There are not many options for diesel cars anymore.
Keeping my wagen in part because I'm not that happy with the buyback offer. Another part is that I can get the fix and a check for just over $5k. The last part is that the new warranty covers the HPFP for another ~50k miles. I can replace the wagen down the road on my schedule or give it to one of the kids.
 
Joined
May 27, 2010
Location
Southeast VA
TDI
1998 and 2000 Jetta TDI's
Year: 2009
Build: 2008
Model: Jetta
Trans: 6 speed manual
Mileage: 130k
Fuel source: Shell
Additives: none
Problem: Stalled, metal particulate contamination
I am under the extended VW warranty but they are denying the claim blaming it on rust contamination. I will post the final outcome after I fight it until the end.
 

Smokin_Joe

Veteran Member
Joined
Jun 26, 2011
Location
Surrey BC
TDI
2011 Golf TDI Highline returned for refund
Year: 2009
Build: 2008
Model: Jetta
Trans: 6 speed manual
Mileage: 130k
Fuel source: Shell
Additives: none
Problem: Stalled, metal particulate contamination
I am under the extended VW warranty but they are denying the claim blaming it on rust contamination. I will post the final outcome after I fight it until the end.
Get a look at the lift pump they probably used inferior steel and that is the source of the rust....google tdi failures "rust and algae" and you will get our story...we got warranty coverage...twice good luck
 
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PugPapa

New member
Joined
Jul 27, 2015
Location
San Jose, CA
TDI
2012 Golf 4dr United Gray Metalllic
Add mine to the list

Year: 2012
Build Date: 2012
Make/Model: 6WHD950- VW/Golf 4-DR Man w/sunroof+NAV
Tranny: 6M Manual
Mileage:101,453
Diesel Fuel Source: Shell, Chevron, Rotten Robbie.
Additives: (Yes/No) No
Problem: (HPFP failed, fuel canister rusted, etc. Give as much factual data as you can.)
Brought car into dealership for 100k maintenance at 98k. On the way home -check engine light came on. Returned to dealer 3 weeks later for Takata airbag and snow flap recalls. Check engine light diagnosed as intake manifold. I refused repair and accepted the buyback offer and was going to continue driving until resolved. Less than a week later car stalled while driving. No additional lights, just lost power. Fortunately on a city street and I was able to get it into a parking lot. Again no additional lights. Car cranked, but couldn't get car to fire so I had it towed to dealer. Scheduled repair of intake manifold. Got this text from service today- "So the vehicle did need the manifold. But it also needs a fuel system, What happened was the fuel pump failed and more or less 'exploded,' causing metal shavings to run through the whole system. We are in the process of contacting VW because there is a warranty extension on the diesel high pressure fuel pump, so we are trying to get the entire fuel ystem covered for you underneath that warranty extension."
Dealer: (Stevens Creek VW, San Jose, CA)- Has been there every 8-9k miles for regular maintenance. They are a pretty good bunch.
Status: (Dealer working with VW for get warranty repair) I will update when resolved.

Updated 5/16/18 - Repaired by Dealer at $0 cost. Picking up now.
 
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Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Just wondering as I follow this page even tho I sold my tdi years ago
Why are people still holding on to them if VW is offering everybody a buyback option ? You know about this hpfp failure and the scam regarding the emission, who would want to keep this car now ?
Ok, I didn't even know about hpfp being a problem when they did the emissions fix. I kept mine because the amount of money I would have gotten for a 2010 jetta TDI was not enough to get into a new car. I figured that my car was going to keep running for 250k more miles before I'd ever have to get a new car. I got the fix when I was at 127k miles, and at 134k miles my fuel pump broke coming to an intersection.
They feel it won't happen to them...
Or they don't know about the problem with the hpfp..
When I bought my 2010 Jetta TDI (in 2010) I had no clue about problems with hpfp. However, I am just learning about it. Perhaps knowing they failed so often would have been a deciding factor in my purchase. I love the MPG I get, which is why I got it.
Year:2010
Build Date:2010
Make/Model:Volkswagen Jetta TDI
Tranny: DSG
Mileage: 134000
Diesel Fuel Source: Most of the time Smith's (Kroger) and occasionally Maverik (rare). my last 3 fillups were from a Smith's, and I actually have receipts from those.
Additives: No
Problem: One night, on June 6th, my car stalled coming to an intersection, glow plug sensor light flashed and car wouldn't start again. Towed to dealership, and they found metal in the fuel, and they discovered the fuel pump is broken. They're claiming my fuel won't pass the contamination test and won't honor the warranty that should be covered by the extended emissions warranty. I highly doubt their test, considering I was about four HUNDRED (400) miles into that tank of fuel when the car died.
Dealer: Ken Garff VW, Orem, UT
Status: The dealership claims the fuel is contaminated and believes I misfueled. I have receipts proving I filled with diesel. I also have a government agent (motor fuel specialist in the division of agriculture and foods) who talked to Smith's about possible contamination, they have had ZERO complaints about their diesel. This guy went to the dealership and collected some fuel from my vehicle. That test he is doing is currently pending, and I'm also working on getting a third-party to test my fuel. I find VW is being a brat about the entire situation. Dealership couldn't tell me what was in the fuel causing it to fail their "test". And I'm going to be so mad at them when my fuel comes back as having zero gasoline in it and they've had my car for over an entire month.
Anyway... I'll update this when I get more answers. This is something that should have been fixed when it happened because the HPFP is a known issue, and just the fact that I have physical receipts showing I used the Diesel pump, the gas station has had zero complaints, and that I was almost 400 miles in my tank of fuel when the car died, ALL POINT TO THE FUEL PUMP JUST BREAKING, not contaminated fuel.
_____________________________________________________________
_____________________________________________________________
EDIT: Got some results from the Dept. of Agriculture and Food. Here is the result (couple things blurred out like his name, my license plate number, and the dealership) https://i.imgur.com/YqxkHUu.jpg
He informed me about how the dealership performs their test, which is a density test (essentially a hydrometer) and so I don't know if those service techs know how to accurately perform one. It appears that the density test needs to be done with fuel that is around 15 degrees celsius (about 60 degrees farenheit) and I am sure they simply took it from the car that had been sitting outside for about 4-5 days to "test" it.
_____________________________________________________________
_____________________________________________________________
What do you take away from the results?
I've had some time to think about it. Here's my reaction.
The flash point is the only thing that "failed". I put that in quotes, because #2 diesel flash point minimum is typically 125ºF. This result put me at 115ºF. (And for those curious, winterized diesel flash point is 100ºF). After some researching, I discovered that if you had 1% of gasoline mixed into diesel, the flash point would lower by a whopping 64ºF!! The mere fact that my flash point was only 10º F less means that it's more likely due to the fact that it's not been stored very well. This sample was taken almost a MONTH after the car has been sitting outside in the summer heat on the dealership parking lot. I am pretty sure that would be a cause of flash point to be just slightly lower than it should be.
All of the other tests passing means there is more evidence proving that there was no gasoline contamination. The viscosity would likely have failed, the distillation would have failed, heck, even the density probably would have failed. They all passed perfectly. I'm calling BS on the dealerships "test".
 
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Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
"All disputes shall be resolved in favor of the consumer."
I agree with this and it's in the extended emissions warranty. I actually brought that line up with the corporate office (regional case manager) and he told me that line isn't about the fuel system, and I tried to fight him on it saying that it's about the extended emissions warranty, which covers the entire fuel system. Lol.
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
_____________________________________________________________
EDIT: Got some results from the Dept. of Agriculture and Food. Here is the result (couple things blurred out like his name, my license plate number, and the dealership) https://i.imgur.com/YqxkHUu.jpg
He informed me about how the dealership performs their test, which is a density test (essentially a hydrometer) and so I don't know if those service techs know how to accurately perform one. It appears that the density test needs to be done with fuel that is around 15 degrees celsius (about 60 degrees farenheit) and I am sure they simply took it from the car that had been sitting outside for about 4-5 days to "test" it.
_____________________________________________________________
_____________________________________________________________
What do you take away from the results?
I've had some time to think about it. Here's my reaction.
The flash point is the only thing that "failed". I put that in quotes, because #2 diesel flash point minimum is typically 125ºF. This result put me at 115ºF. (And for those curious, winterized diesel flash point is 100ºF). After some researching, I discovered that if you had 1% of gasoline mixed into diesel, the flash point would lower by a whopping 64ºF!! The mere fact that my flash point was only 10º F less means that it's more likely due to the fact that it's not been stored very well. This sample was taken almost a MONTH after the car has been sitting outside in the summer heat on the dealership parking lot. I am pretty sure that would be a cause of flash point to be just slightly lower than it should be.
All of the other tests passing means there is more evidence proving that there was no gasoline contamination. The viscosity would likely have failed, the distillation would have failed, heck, even the density probably would have failed. They all passed perfectly. I'm calling BS on the dealerships "test".
If the diesel was contaminated with gasoline, sitting for a month should have increased the density while the gasoline evaporated. It should have also had less contamination as it sat. Sounds like you have a battle on your hands.
 

ooopie

Member
Joined
Jul 2, 2018
Location
Middletown, CT
TDI
2011 Jetta Sportwagen
Year: 2011
Build Date:
Make/Model: VW Jetta Sportwagen
Tranny: 6M
Mileage: 97,000
Diesel Fuel Source: Mobil
Additives: No
Problem: Car wouldn't start. Towed to dealer. They claim that I used "bad fuel" and it destroyed the entire fuel system.
Dealer: Crowley VW, Plainville, CT
Status: pending...

I planned to do the buyback soon. A couple questions:

1. Since this is likely their HPFP problem even though they are blaming it on "bad fuel", is there any chance they might agree to do the buyback and forgo the costly repair?

2. If not, is there any chance they would piecemeal a cheap fix to get the car running so that I could do the buyback?

Would appreciate any advice as to my best course of action. Thanks.
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Year: 2011
Build Date:
Make/Model: VW Jetta Sportwagen
Tranny: 6M
Mileage: 97,000
Diesel Fuel Source: Mobil
Additives: No
Problem: Car wouldn't start. Towed to dealer. They claim that I used "bad fuel" and it destroyed the entire fuel system.
Dealer: Crowley VW, Plainville, CT
Status: pending...
I planned to do the buyback soon. A couple questions:
1. Since this is likely their HPFP problem even though they are blaming it on "bad fuel", is there any chance they might agree to do the buyback and forgo the costly repair?
2. If not, is there any chance they would piecemeal a cheap fix to get the car running so that I could do the buyback?
Would appreciate any advice as to my best course of action. Thanks.
Ah, see I did the fix back in August (why didn't you do the repair if you planned on continuing to drive it?) and by doing so they give you an extended emissions warranty which includes a warranty on the entire fuel system.

I am having the same issue as you, though. Dealership claiming my fuel is bad, even though I've only ever used diesel. Do you have your last few receipts from filling up fuel? Have you contacted the last place you filled up to see if there have been any complaints of contaminated diesel fuel? Contact your state's agriculture and food department to see if they have a motor fuel specialist, who can help find out if the gas station has had problems. Get your fuel tested by a third party (ideally in a way that the dealership can't claim you have tampered with the fuel). Apparently VW uses a "specialized tool" to test the density of fuel, like a hydrometer, but I feel like they are not accurate or not performing the test properly, because my test failed from them, but passes the state fuel lab test. My vehicle has been at the dealership for 41 days now.
 

evoblade

Veteran Member
Joined
May 16, 2012
Location
Sterling, VA
TDI
2009 VW Jetta TDI
Man, VW seems to be going crazy here. Seems like every claim is now labeled "bad fuel" so they don't have to fix... Way to earn trust VWAG. I was considering buying another VW, but I don't think that's going to be a good idea.
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Man, VW seems to be going crazy here. Seems like every claim is now labeled "bad fuel" so they don't have to fix... Way to earn trust VWAG. I was considering buying another VW, but I don't think that's going to be a good idea.
I'm in the same boat. Feeling a little betrayed. The emissions thing, I didn't care too much about because I didn't buy it because of the clean emissions. I bought it for the MPG. I used to drive over 130 miles a day and wanted an efficient vehicle, and I got diesel because of the fuel performance, and the engines are supposed to last longer than gasoline engines.

But this fuel pump issue really has me irked.
 

ooopie

Member
Joined
Jul 2, 2018
Location
Middletown, CT
TDI
2011 Jetta Sportwagen
Ah, see I did the fix back in August (why didn't you do the repair if you planned on continuing to drive it?)
...
Apparently VW uses a "specialized tool" to test the density of fuel, like a hydrometer, but I feel like they are not accurate or not performing the test properly, because my test failed from them, but passes the state fuel lab test. My vehicle has been at the dealership for 41 days now.
I am planning to do the buyback - I was just waiting until closer to the deadline. The HPFP is still supposed to be covered under an extended warranty, and that's probably why they are coming up with this "bad fuel" story.
I have checked with the station where I last fueled up, and they assured me that there have been no other complaints and they have monthly tests on their fuels.
I hope somebody files another class action against VW. This is BS.
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
I am planning to do the buyback - I was just waiting until closer to the deadline. The HPFP is still supposed to be covered under an extended warranty, and that's probably why they are coming up with this "bad fuel" story.
I have checked with the station where I last fueled up, and they assured me that there have been no other complaints and they have monthly tests on their fuels.
I hope somebody files another class action against VW. This is BS.
Depending on what I hear back from the corporate office from VW today (if they decide to not honor the warranty even with my fuel lab report), we are either going to small claims court, or talking to a lawyer and seeing about opening a class action lawsuit. If we do the latter way, I'll let you know. The more people who would join the better.
 

ooopie

Member
Joined
Jul 2, 2018
Location
Middletown, CT
TDI
2011 Jetta Sportwagen
Depending on what I hear back from the corporate office from VW today (if they decide to not honor the warranty even with my fuel lab report), we are either going to small claims court, or talking to a lawyer and seeing about opening a class action lawsuit. If we do the latter way, I'll let you know. The more people who would join the better.
Great. Let me know however things pan out.
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Thanks for the update. What did you do to move it to the next level?
Once I had the third-party fuel report saying that the fuel meets the state's requirement for diesel fuel, I wrote a long email to the VW Rep who originally told me they denied the warranty, my service manager, and general manager. You can actually read the email I sent here:

https://docs.google.com/document/d/1enS7p54KzD5-RKrBFFNFk-IGlncEd_enTx9FnbURxtc/edit?usp=sharing

I've been receiving daily calls from my Volkswagen rep telling me he has no new information yet, and so after a little while of that I emailed the service manager and general manager asking if I can have a loaner vehicle because it's taking so long. Anyway, he contacted VW and it apparently was escalated just the other day. The Service Manager is adamant that he trusts the fuel report I received, I think VW is trying to find any reason to deny it which is why it's taking so long. My first guess is that they're going to try to tell me the fuel was tampered with on the way to get tested. Which is easy to counter because only the government fuel specialist and the dealership touched the fuel, I didn't handle it at all and had no idea he collected a fuel sample until after the fact.
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
Once I had the third-party fuel report saying that the fuel meets the state's requirement for diesel fuel, I wrote a long email to the VW Rep who originally told me they denied the warranty, my service manager, and general manager. You can actually read the email I sent here:

https://docs.google.com/document/d/1enS7p54KzD5-RKrBFFNFk-IGlncEd_enTx9FnbURxtc/edit?usp=sharing

I've been receiving daily calls from my Volkswagen rep telling me he has no new information yet, and so after a little while of that I emailed the service manager and general manager asking if I can have a loaner vehicle because it's taking so long. Anyway, he contacted VW and it apparently was escalated just the other day. The Service Manager is adamant that he trusts the fuel report I received, I think VW is trying to find any reason to deny it which is why it's taking so long. My first guess is that they're going to try to tell me the fuel was tampered with on the way to get tested. Which is easy to counter because only the government fuel specialist and the dealership touched the fuel, I didn't handle it at all and had no idea he collected a fuel sample until after the fact.
Make sure to ask the state official for a statement of sample security. Kind of like taking a drug test. Someone signs off on who took the sample and when. Who signed the seal and then who received it in their lab. Who cut the seal and who tested the sample.
 

aja8888

Top Post Dawg
Joined
Dec 25, 2007
Location
Texas..RETIRED 12/31/17
TDI
Out of TDI's
Make sure to ask the state official for a statement of sample security. Kind of like taking a drug test. Someone signs off on who took the sample and when. Who signed the seal and then who received it in their lab. Who cut the seal and who tested the sample.
Also known as "chain of custody verification".
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
I see your fuel test failed the flash point test. Could that mean gasoline contamination to any extent by chance?
The guy who tested the fuel told me that in his experience, a tiny amount of gasoline would lower the flash point so drastically, and cause other test failures. He told me that he doesn't believe this is contaminated fuel, and that this fuel would pass the state quality standard for diesel fuel. The service manager at VW dealership told me he agrees with the state's test completely, as well.
 

aja8888

Top Post Dawg
Joined
Dec 25, 2007
Location
Texas..RETIRED 12/31/17
TDI
Out of TDI's
Couldn't come up with that yesterday. Senior moment
Don't feel bad, I have lots of them!:eek:

It is amazing what VW is doing to owners of these cars in order to "weasel out" of their commitment under these warranties. It borders on fraud.

Based on all this crap I have seen from VW over the decades I have owned these cars, I wouldn't own one on a bet anymore.
 

Lightflyer1

Top Post Dawg
Joined
Sep 13, 2005
Location
Round Rock, Texas
TDI
2015 Beetle tdi dsg
This isn't anything new though. They have used this same excuse since they first came out and had issues. It isn't just "these warranties" since diesel gate.
 

aja8888

Top Post Dawg
Joined
Dec 25, 2007
Location
Texas..RETIRED 12/31/17
TDI
Out of TDI's
This isn't anything new though. They have used this same excuse since they first came out and had issues. It isn't just "these warranties" since diesel gate.
Many, many fuel systems were repaired under the goodness of their hearts out of normal warranty periods. I know three individuals here in Houston that accomplished that before dieselgate. What's happening is VW is not honoring cases like above with tested good quality fuel (state tested, not just a specific gravity test or Styrofoam cup degradation observation).

Also, the "new" warranty provides language that states that claims are honored in favor of the car owner when under dispute.

Let's face the obvious: VW is turning into a company in the U.S. that is not trustworthy. Maybe they treat their customers better in other countries, but not here. Don't forget, senior management got burned badly here and it cost them a lot of "face" and big dollars.

Their market share here is diminishing and I'll bet that can't stand that fact.
 

Lightflyer1

Top Post Dawg
Joined
Sep 13, 2005
Location
Round Rock, Texas
TDI
2015 Beetle tdi dsg
"Goodness of their hearts", right. I would say it is a case by case basis with little consistency involved. I personally don't don't give a corporation human qualities. I don't feel they are any less or more than they were before and certainly there are other companies that have done the same kinds of things. Without knowing the details of many of the cases I feel there is no way to really judge things. Certainly their diesel market has diminished, but they are still working on the rest of their share in the market now. As with most any warranty you have to be persistent and have your act together for something like this. Just because the court says it should be decided in your favor doesn't mean they will just roll over to anything that comes along. They aren't the first and won't be the last company that tries to slide out of it's obligations if it can.

Anything that costs a company big dollars to correct is going to be somewhat difficult to get resolved in my experience. VW or any other company.

Michael B sounds like he has his act together and will be covered.
 
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