Official list of HPFP Failures

Dan C.

Active member
Joined
Mar 23, 2012
Location
western WA
TDI
15 Passat SEL
Many, many fuel systems were repaired under the goodness of their hearts out of normal warranty periods. I know three individuals here in Houston that accomplished that before dieselgate. What's happening is VW is not honoring cases like above with tested good quality fuel (state tested, not just a specific gravity test or Styrofoam cup degradation observation).
Also, the "new" warranty provides language that states that claims are honored in favor of the car owner when under dispute.
Let's face the obvious: VW is turning into a company in the U.S. that is not trustworthy. Maybe they treat their customers better in other countries, but not here. Don't forget, senior management got burned badly here and it cost them a lot of "face" and big dollars.
Their market share here is diminishing and I'll bet that can't stand that fact.
How many pumps have failed?
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
The only numbers that have been published were for the 09-12 model years and that was with the NHTSA investigation. I'm going from really fuzzy memory but I want to say that came out to around 3%, which is probably wrong. To get a better number, you'll either have to dig through the long closed original HPFP failure thread or look on the NHTSA site and see if any of the investigation paper work is still available. I've seen nothing since the investigation was closed.
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
My latest update from corporate... they're authorizing the dealership to conduct their fuel test again. Wow, just honor the warranty lol. I'm not actually sure the dealerships test the fuel at the proper temperature; it should be done around 15ºC (about 60ºF).
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
Actually the hydrometer test is developed to run at room temperature, or about 72F (~22C)
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Actually the hydrometer test is developed to run at room temperature, or about 72F (~22C)
Ah, good to know. Hopefully they're not just taking it out of the car that's been sitting in the heat outside (over 90 degrees F every day) for the last 71 days and testing it straight-away.
 

Dan C.

Active member
Joined
Mar 23, 2012
Location
western WA
TDI
15 Passat SEL
The only numbers that have been published were for the 09-12 model years and that was with the NHTSA investigation. I'm going from really fuzzy memory but I want to say that came out to around 3%, which is probably wrong. To get a better number, you'll either have to dig through the long closed original HPFP failure thread or look on the NHTSA site and see if any of the investigation paper work is still available. I've seen nothing since the investigation was closed.
NHTSA claims less than 800 individual concerns/complaints.....
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Just to update everyone on my situation. VW retested the fuel and surprise, no change in the results of their test. (User error? Anomaly?) And VW, even with my third-party fuel report saying the fuel meets the state standards of diesel fuel quality, denied the warranty claim.

The better news, is that the dealership's service manager is going to fix it under goodwill, and only charge me a 350 dollar "Deductible". This headache is almost over. 78 days later. I can pick up a loaner vehicle today, too. Woo! The dealership has been very good - the service manager even has told us he believes the state test is accurate, and more comprehensive than the VW test. I am very glad the service manager was working hard to help us.
 
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mrorganic

Member
Joined
Jul 25, 2018
Location
Mattawa, Washington
TDI
2012 Jetta Sportwagon
HPFP failure


Year: 2012
Build Date:
Make/Model: Jetta Sportwagen
Tranny: DSG, 6M: 6 Speed manual
Mileage: (actual miles at time of problem or when problem began): 90,000
Diesel Fuel Source: (Shell, Exxon, etc.): Mostly used Union 76 And Conoco.
Additives: (Yes/No): No
Problem: (HPFP failed, fuel canister rusted, etc. Give as much factual data as you can.): At about 90,000 miles my check engine light came on, Tried to fix this myself at just over 91 miles i took it to the dealter, dealer said there metal in the fuel at the N290 Valve, Also found P0401 fault, will require replacement of DPF. DPF is covered under the Warranty extensions.. VW declined the fuel system repair.

Was told this is due to the car not having Fuel Guard Kit in it.

Dealer: (ex. SmokeAndMirrors VW or VW of Fallacy Idaho):: Overturf VW, Kennewick, Washington state. I think the dealer wanted to do the repair but so far VW has declined to cover the warranty that they gave and said that my car had.
Status: (still pending, dealer fixed everything, resolved, dealer refused, paid out of pocket): At this point VW has refused to do this repair. I have an attorney that is working on this.



All of the HPFP failures that i have read about were almost immediate. My car will still start and run but i am not wanting to run it and maybe cause more damage. If i have to have the repairs done my self, i want a CP3 HPFP but have not been able to find one. When the attorney lets me know, i will post the outcome. So I am not happy with VW at this point.
 

ooopie

Member
Joined
Jul 2, 2018
Location
Middletown, CT
TDI
2011 Jetta Sportwagen

All of the HPFP failures that i have read about were almost immediate. My car will still start and run but i am not wanting to run it and maybe cause more damage. If i have to have the repairs done my self, i want a CP3 HPFP but have not been able to find one. When the attorney lets me know, i will post the outcome. So I am not happy with VW at this point.


Did you have the Dieselgate emissions fix done to the car already? If not, can you do the buyback asap while the car is still running?
 

Wheels57

New member
Joined
Nov 1, 2018
Location
Canada
TDI
2010 VW Jetta
HPFP Failure

Year: 2010
Build Date: 2009
Make/Model: Volkswagon Jetta TDI, 2.0 Litre NARCOMFC
Tranny: DSG, 6M Auto six speed.
Mileage: (actual miles at time of problem or when problem began) 159812 km
Diesel Fuel Source: (Shell, Exxon, etc.) Shell
Additives: (Yes/No) No
Problem: (HPFP failed, fuel canister rusted, etc. Give as much factual data as you can.) HPFP Catastrophic Failure. Metal chard spread throughout engine.
Dealer: (ex. SmokeAndMirrors VW or VW of Fallacy Idaho) Royal Volkswagen, Vernon, BC, Canada
Status: (still pending, dealer fixed everything, resolved, dealer refused, paid out of pocket)
NOTE: This was a sudden failure. There was no warning. Car was being driven moderately. (Had cousin on board from overseas on a sightseeing trip).
Original quote was $13,000 CDN, right before we were considering trading it in due to DieselGate. Was told it needed to be functional to receive $5,500 compensation otherwise it would be $3,000. Contacted VW Canada. Conclusion: Reduced to $11,000 CDN. VW Canada footed 90% of the bill and dealership Turner Volkswagen in Kelowna 5%. I paid 5% which was $521.51
Now I get 77,000km or three years warranty but not bumper to bumper. Reason the dealership and VW Canada paid. I had always had the vehicle serviced when due and on time. I looked around for a replacement and quite frankly everything else is sluggish in comparison. Very happy with my TDI. Pity VW have chosen to stop manufacturing them. Electric will not be the same!
 

EffinNewGuy

Member
Joined
Nov 6, 2018
Location
Greenville, SC
TDI
2013 JSW
Year: 2013
Build Date: Unknown
Make/Model: Volkswagon Jetta Sportwagen TDI, 2.0
Tranny: DSG
Mileage: 48,448
Diesel Fuel Source: QuikTrip (Up to 5% Bio in South Carolina, guaranteed fuel)
Additives: No
Problem: CEL after fill up. No other symptoms noted (no loss of power, no flashing glow plug indicator, no flashing CEL). Metal shavings and rust in HPFP and clogging screen of HPFP. Dealer pulled fuel sample for in-house sniffer test. Claims fuel failed due to gasoline contamination. If this gets pressed, I will pull my own fuel sample and submit for DRO/GRO, %water analysis. Will also send a sample for additional analysis, if needed. Tech stated samples sent to Europe get a more detailed analysis, and that he has only seen 1 fuel sample pass the in-house sniffer. He stated it analyzes for gasoline vapors (BTEX, I imagine).
Dealership has stated that fuel system will be replaced under warranty.
Status: Pending repair. Dealership is replacing under warranty.
 

Smokin_Joe

Veteran Member
Joined
Jun 26, 2011
Location
Surrey BC
TDI
2011 Golf TDI Highline returned for refund
Year: 2013
Build Date: Unknown
Make/Model: Volkswagon Jetta Sportwagen TDI, 2.0
Tranny: DSG
Mileage: 48,448
Diesel Fuel Source: QuikTrip (Up to 5% Bio in South Carolina, guaranteed fuel)
Additives: No
Problem: CEL after fill up. No other symptoms noted (no loss of power, no flashing glow plug indicator, no flashing CEL). Metal shavings and rust in HPFP and clogging screen of HPFP. Dealer pulled fuel sample for in-house sniffer test. Claims fuel failed due to gasoline contamination. If this gets pressed, I will pull my own fuel sample and submit for DRO/GRO, %water analysis. Will also send a sample for additional analysis, if needed. Tech stated samples sent to Europe get a more detailed analysis, and that he has only seen 1 fuel sample pass the in-house sniffer. He stated it analyzes for gasoline vapors (BTEX, I imagine).
Dealership has stated that fuel system will be replaced under warranty.
Status: Pending repair. Dealership is replacing under warranty.
For your own piece of mind you should capture a sample of the fuel from the tank asap. The lift pump probably rusted out because of VW not using stainless in the rods...starving the HPFP. That is where our problems started. http://forums.tdiclub.com/showthread.php?t=410742

Good Luck
 

rcoker

Well-known member
Joined
Jul 6, 2008
Location
Tunkhannock, PA
TDI
2002 Jetta ALH
HPFP Failure...now stuck with dealer.

Year:2012
Build Date:
Make/Model:Jetta TDI
Tranny: 6M
Mileage: 111,700
Diesel Fuel Source: local station
Additives: unsure
Problem: HPFP failed, metal in fuel, injector stuck onpen and flooded one of the cylinders.
Dealer: Wyoming Valley Motors VW, Larksville PA
Status: Dealer has said not covered under warranty due to contaminated fuel. Going to cost $6-8k to have fixed. I have filed a claim with my insurance company, claim is pending. I am really stuck here, car has been at dealers for 3 weeks now. I have only owned the jetta for 2 1/2 months, bought it at end of march 2019.
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
Did you ask for an independent fuel analysis? The HPFP is now covered under the extended fix warranty.
 

turbobrick240

Top Post Dawg
Joined
Nov 18, 2014
Location
maine
TDI
2011 vw golf tdi(gone to greener pastures), 2001 ford f250 powerstroke
I guess we know what the extended warranty is worth now. Can't say that I'm surprised. I'd demand a fuel analysis from a certified lab, not their harbor freight sniffer gizmo.
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Year:2012
Build Date:
Make/Model:Jetta TDI
Tranny: 6M
Mileage: 111,700
Diesel Fuel Source: local station
Additives: unsure
Problem: HPFP failed, metal in fuel, injector stuck onpen and flooded one of the cylinders.
Dealer: Wyoming Valley Motors VW, Larksville PA
Status: Dealer has said not covered under warranty due to contaminated fuel. Going to cost $6-8k to have fixed. I have filed a claim with my insurance company, claim is pending. I am really stuck here, car has been at dealers for 3 weeks now. I have only owned the jetta for 2 1/2 months, bought it at end of march 2019.
I swear the VW designed "fuel test" is made to fail. They wouldn't even cover the warranty on my car when my fuel passed the state test (I had the fuel specialist from my state personally collect my fuel and check the fuel station I filled up diesel at). All because the VW test says "contaminated" and that's it. My car was in the dealership's shop for like 3 months before they covered it under good will. VW paid for parts, dealership covered the labor, and I paid a sort of deductible (about 400 bucks). It's really maddening because I even had the last few receipts from when I filled up. I was hundreds of miles in on the tank when the car suffered HPFP failure.

How many miles in were you since you last filled up??

Sidenote: they had my car for so long my second set of keys to the vehicle no longer are paired to it, and I get the "out of range" error when I try to start the car with the keys. They changed the battery in the keyfob and it still would get the same error. Also ever since they fixed the HPFP the car has a buzzing sound after being on for a few minutes. The dealership was great to work with, though, and they were the ones who pushed back against VW in order to get a good will package done.
 
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rcoker

Well-known member
Joined
Jul 6, 2008
Location
Tunkhannock, PA
TDI
2002 Jetta ALH
I swear the VW designed "fuel test" is made to fail. They wouldn't even cover the warranty on my car when my fuel passed the state test (I had the fuel specialist from my state personally collect my fuel and check the fuel station I filled up diesel at). All because the VW test says "contaminated" and that's it. My car was in the dealership's shop for like 3 months before they covered it under good will. VW paid for parts, dealership covered the labor, and I paid a sort of deductible (about 400 bucks). It's really maddening because I even had the last few receipts from when I filled up. I was hundreds of miles in on the tank when the car suffered HPFP failure.

How many miles in were you since you last filled up??

Sidenote: they had my car for so long my second set of keys to the vehicle no longer are paired to it, and I get the "out of range" error when I try to start the car with the keys. They changed the battery in the keyfob and it still would get the same error. Also ever since they fixed the HPFP the car has a buzzing sound after being on for a few minutes. The dealership was great to work with, though, and they were the ones who pushed back against VW in order to get a good will package done.
I had around 500 mile on the tank and was nearing a fill up, usually fill up around 1/4 tank.

My insurance company has an independent lab pulling a fuel sample, should know something next week...a month will have gone by then!

I have lost good faith in VW to a point. Who makes a fuel pump that when it fails it spits out metal?
 

rcoker

Well-known member
Joined
Jul 6, 2008
Location
Tunkhannock, PA
TDI
2002 Jetta ALH
Unbelievable...that's near to the lines of airbags that spit metal too...oh wait, I got the recall for that on my scion and they replaced that.

Any how, just got off the phone with a rep at VW Customer Care. She looked into warranty and confirmed that that the warranty does not cover the HPFP failure due to fuel contamination.

I shall wait to see what insurance comes up with.

Stay Tuned!
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Unbelievable...that's near to the lines of airbags that spit metal too...oh wait, I got the recall for that on my scion and they replaced that.
Any how, just got off the phone with a rep at VW Customer Care. She looked into warranty and confirmed that that the warranty does not cover the HPFP failure due to fuel contamination.
I shall wait to see what insurance comes up with.
Stay Tuned!
Any updates?
 

rcoker

Well-known member
Joined
Jul 6, 2008
Location
Tunkhannock, PA
TDI
2002 Jetta ALH
updates on hpfp failure

Any updates?
Ah, yes, update!

I have chosen to allow my insurance to total the car rather go through the hassle of trying to buy it back via my lending institution. What a headache. Unsure if I want another new Jetta TDI at this point or not. Two months of nonsense and not having a car. Only got to enjoy it for six weeks drive time.
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Ah, yes, update!
I have chosen to allow my insurance to total the car rather go through the hassle of trying to buy it back via my lending institution. What a headache. Unsure if I want another new Jetta TDI at this point or not. Two months of nonsense and not having a car. Only got to enjoy it for six weeks drive time.
Wow that's crazy. I personally am avoiding future purchases of Volkswagen because of the way I was treated by corporate. The dealer was great to work with and is the only reason I was able to get the car repaired with a new fuel system. Even with my state department proof of the fuel being good, VW still denied the warranty claim.
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Sidenote: they had my car for so long my second set of keys to the vehicle no longer are paired to it, and I get the "out of range" error when I try to start the car with the keys. They changed the battery in the keyfob and it still would get the same error. Also ever since they fixed the HPFP the car has a buzzing sound after being on for a few minutes. The dealership was great to work with, though, and they were the ones who pushed back against VW in order to get a good will package done.

By the way, I wanted to post another update. I had another volkswagen dealership fix my keyfob, and had a standard service at this other VW dealership. I mentioned the buzzing, humming sound to them. After a misdiagnosis and a fix of something that wasn't really a problem, they diagnosed it again and I told them that it has to be due to the HPFP fix earlier, because the sound only started after they replaced my fuel system.

Well, turns out THE FUEL LINE WAS INSTALLED BACKWARDS! So that's why it was making a noise, and that was also inadvertently causing some power issues (occasionally difficult to gain speed). Well, they fixed it, and only yesterday did the original dealership that fixed my car reimburse for the diagnosis and fuel line fix.

With such an expensive repair in the first place, I can't believe they would repair it wrong. Did they make any other wrong-fixes when they repaired my HPFP or fuel system? Find out next time on Never Buy a VW Again!
 

crustodd

Well-known member
Joined
Apr 19, 2015
Location
Salem, Oregon
TDI
Buying an '09-'12 JSW
Add me to the list..Bought my 2011 JSW with 68k at the end of 2018..Now at 109k and dead HPFP. At Lithia VW in Salem Oregon now..They'll be supplying a loaner car while the fix is done. As a CPO car, I'm understanding the repair to be covered with a $50 deductible, but now I'm pretty leary of keeping it much longer. I just had the Tbelt 100k service done, new fuel filter and oil changed at 106k. Not impressed VW.

Question- does any calculation of the warranty restart if you have any of the covered failures within the warranty period?

Would the DPF have been.replaced with the original "fix" before I bought it at 68k?
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
The DPF on the 10-14 were typically not replaced unless they had already failed.

The warranty will not restart but there is typically a warranty (2/24?) on the replacement parts, which may or may not be longer than the emissions warranty. The HPFP should be covered under the emissions warranty and should have no deductible.
 

crustodd

Well-known member
Joined
Apr 19, 2015
Location
Salem, Oregon
TDI
Buying an '09-'12 JSW
kjclow, thanks for that clarity. My dealer is giving 12mos./12k on the fuel system replacement. I don't think I'm gonna keep the car that much longer?
 

Michael B

Member
Joined
Jul 11, 2018
Location
Utah, USA
TDI
2010 Jetta TDI
Add me to the list..Bought my 2011 JSW with 68k at the end of 2018..Now at 109k and dead HPFP. At Lithia VW in Salem Oregon now..They'll be supplying a loaner car while the fix is done. As a CPO car, I'm understanding the repair to be covered with a $50 deductible, but now I'm pretty leary of keeping it much longer. I just had the Tbelt 100k service done, new fuel filter and oil changed at 106k. Not impressed VW.
Question- does any calculation of the warranty restart if you have any of the covered failures within the warranty period?
Would the DPF have been.replaced with the original "fix" before I bought it at 68k?
I agree with you about not being impressed with VW anymore, but on a brighter note, they fixed yours for only 50 dollars and are giving it a warranty too. They had my car for over 80 days because they erroneously claimed I contaminated my fuel which is why the fuel pump failed. (It took so much effort not to just laugh in their face at this claim, because I bought it new in 2010, never put in the wrong fuel, even before they required the "only diesel" stickers, and that I had almost 400 miles on the tank of fuel before the fuel pump failed).

So while you may be wary of your vehicle now, it should work for a long time, and when you need a new car, don't buy a VW diesel until they stop making bad parts.
 
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