How many pumps have failed?Many, many fuel systems were repaired under the goodness of their hearts out of normal warranty periods. I know three individuals here in Houston that accomplished that before dieselgate. What's happening is VW is not honoring cases like above with tested good quality fuel (state tested, not just a specific gravity test or Styrofoam cup degradation observation).
Also, the "new" warranty provides language that states that claims are honored in favor of the car owner when under dispute.
Let's face the obvious: VW is turning into a company in the U.S. that is not trustworthy. Maybe they treat their customers better in other countries, but not here. Don't forget, senior management got burned badly here and it cost them a lot of "face" and big dollars.
Their market share here is diminishing and I'll bet that can't stand that fact.