Official list of HPFP Failures

tdiatlast

Top Post Dawg
Joined
Jan 21, 2009
Location
Fort Worth, Texas
TDI
2009 Sportwagen (boughtback); 2014 Passat TDI SEL (boughtback)
^^^If it's a catastrophic failure, with metal swarf throughout the system, you won't even be able to start it...
 

dmoraski

New member
Joined
Aug 19, 2016
Location
Naperville, IL
TDI
2009 Jetta 2.0 TDI
Are you hoping to just change the fuel pump and do the bare minimum and hope you can just about get your car to cross the finish line at the dealers so it can be bought back?
I am trying to determine what the absolute minimum I can do to get the car working enough to drive it or tow then drive it to the dealer is. SPending say $500-1000 on just the pump is better than $6k+ on the pump and the whole system cleaned out.

Yes! Exactly!
 

turbovan+tdi

Top Post Dawg
Joined
Mar 23, 2014
Location
Abbotsford, BC.
TDI
2003 TDI 2.0L ALH, auto, silver wagon, lowered, Colt stage 2 cam, ported head,205 injectors, 1756 turbo, Malone 2.0, 3" exhaust, 18" BBS RC GLI rims. 2004 blue GSW TDI, 5 speed, lowered, GLI BBS wheels painted black, Malone stage 2, Aerotur
Are you hoping to just change the fuel pump and do the bare minimum and hope you can just about get your car to cross the finish line at the dealers so it can be bought back?
I am trying to determine what the absolute minimum I can do to get the car working enough to drive it or tow then drive it to the dealer is. SPending say $500-1000 on just the pump is better than $6k+ on the pump and the whole system cleaned out.
If you try to patch it, you'll simply ruin the new fuel pump and waste time.
 

angelman

Veteran Member
Joined
Aug 8, 2008
Location
los angeles
TDI
2009 sportswagon tdi
So the suggestions above to just "toss in an new HPFP" are kind of without merit in that doing so would just break the pump and the car would still be unable to drive in to the dealer under it's own power?
Sounds like we are screwed no matter what and there is no "cheap" option unless you take apart the car yourself.

Is anyone looking at getting additional legal support or engaging one of the many lawyers looking for clients to take to VW? Seems like that must be a whole class of people in the same situation as me.
 

tdiatlast

Top Post Dawg
Joined
Jan 21, 2009
Location
Fort Worth, Texas
TDI
2009 Sportwagen (boughtback); 2014 Passat TDI SEL (boughtback)
angelman: Yes, simply tossing in a new HPFP just doesn't work, based on countless posts here that HPFP replacement requires a virtually "clean room" shop area to do it right, otherwise the replacement will fail, sometimes instantly.

You could certainly attempt to go after VW for your troubles. I would advise that you're wasting your time. You've now been burned by VW, along with countless others, and any sort of suit will be many years away before any sort of resolution.

I'm sorry for you, but your situation is a wake-up call for me, a reminder that I need to park my 2009 JSW alongside my 2014 Passat, prior to the buyback.
 

angelman

Veteran Member
Joined
Aug 8, 2008
Location
los angeles
TDI
2009 sportswagon tdi
It sounds like I am really clutching at straws here. I am screwed every which way it seems.
Either I get VW to do the repair (give them even more of my cash as they already got that stupid customer gift card money from me as the damn keys failed as did other parts they day I received it) and maybe get between $2k-$6k for my trouble or I lawyer up and see if they can do any better. My last hope is that my AAA car insurance will cover it, VW dealer said that they have had some success with that in the past for the HPFP failure.
Maybe I can just pay the dealer off or something to say the car was running when it arrived... eye for an eye, fraud for a fraud?
Maybe I just have it towed to VW corporate headquarters and have it dumped in their reception with some suitable graffiti sprayed on it.

If VW play their cards right they will make a profit out of me and this fiasco
How the hell am I going to get a replacement car now? Looks like I am going to have start not looking for a new Subaru but maybe some old jalopy with 100,000 miles on the clock. $13k is a hell of a lot of money to have to just throw away.
 

turbovan+tdi

Top Post Dawg
Joined
Mar 23, 2014
Location
Abbotsford, BC.
TDI
2003 TDI 2.0L ALH, auto, silver wagon, lowered, Colt stage 2 cam, ported head,205 injectors, 1756 turbo, Malone 2.0, 3" exhaust, 18" BBS RC GLI rims. 2004 blue GSW TDI, 5 speed, lowered, GLI BBS wheels painted black, Malone stage 2, Aerotur
Angelman, can you turn wrench's? If so, fix it yourself, there is a DIY thread on it. Will say you a lot of money.
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
It sounds like I am really clutching at straws here. I am screwed every which way it seems.
Either I get VW to do the repair (give them even more of my cash as they already got that stupid customer gift card money from me as the damn keys failed as did other parts they day I received it) and maybe get between $2k-$6k for my trouble or I lawyer up and see if they can do any better. My last hope is that my AAA car insurance will cover it, VW dealer said that they have had some success with that in the past for the HPFP failure.
Maybe I can just pay the dealer off or something to say the car was running when it arrived... eye for an eye, fraud for a fraud?
Maybe I just have it towed to VW corporate headquarters and have it dumped in their reception with some suitable graffiti sprayed on it.

If VW play their cards right they will make a profit out of me and this fiasco
How the hell am I going to get a replacement car now? Looks like I am going to have start not looking for a new Subaru but maybe some old jalopy with 100,000 miles on the clock. $13k is a hell of a lot of money to have to just throw away.
If all you need is to get it to the VW dealer's lot, then see if you can find a used fuel pump and replace it. Don't drive the car but have it towed as close to the dealer as you can. Turn it over and drive it in. Of course, that doesn't help you for the next few months until they start the buybacks.
 

COA3TDi

Member
Joined
Sep 12, 2014
Location
Colorado
TDI
2010 Audi A3
Year: 2010
Build Date: 06/10
Make/Model: Audi A3
Tranny: DSG
Mileage: 121,073
Diesel Fuel Source: Major Brands - Shell, Excon, etc.
Additives: Yes, winter and summer mix.
Problem: Driving along 35 to 40mph and died on the road. Would not restart. Used VAG reader and it returned the typical underpressure error codes. Did a filter canister check and shiny flakes were present. HPFP is dead.

Audi Dealer: "Over mileage, you are screwed". VWoA - "Over mileage, you are screwed and it has to be running in order to turn it in for the dieselgate BS. Plus the dealer will determine the buyback value not the fancy charts on the internets."

Current Status: After metal flake verification I used the $500 Audi card plus $110 core charge to buy a new HPFP. Currently wrenching on it and trying to spend as little as possible to replace the HPFP so it can be ready for turn in.
 

tdiatlast

Top Post Dawg
Joined
Jan 21, 2009
Location
Fort Worth, Texas
TDI
2009 Sportwagen (boughtback); 2014 Passat TDI SEL (boughtback)
COA3TDI: "...Plus the dealer will determine the buyback value not the fancy charts on the internets." I think we all know that VWoA's own website has accurate information, even though we are all accessing it "...on the internets... [sic]", so I'm not sure what you meant by your statement.

Simply replacing the HPFP w/o major overhaul of the parts downstream of the failure is wasting your time and money. You sound like you've not read up on the seriousness of HPFP failure, which contaminates many parts.
 

Random_Vibration

Veteran Member
Joined
Dec 12, 2014
Location
Florida
TDI
2015 Golf SEL TDI (6MT, LP, Driver Assist)
Plus the dealer will determine the buyback value not the fancy charts on the internets."
You seem to be misinformed or operating under some misconception. It is completely inmaterial what the dealer says. They were not in the room when VW negotiated with the EPA and CARB what the settlement will and will not be. There is even a warning issued by the FTC warning owners NOT to be swayed by misinformation from dealers on the terms of the settlement. CARB, EPA, and VW published information is correct. Anything else is not official. The published information put out by VW is the correct information. If it isn't there, its BS. VW is buying the cars back, not the dealer and they are breaking the law if they ultimately act as agents for VW and offer anything less than the published information.
 
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COA3TDi

Member
Joined
Sep 12, 2014
Location
Colorado
TDI
2010 Audi A3
COA3TDI: "...Plus the dealer will determine the buyback value not the fancy charts on the internets." I think we all know that VWoA's own website has accurate information, even though we are all accessing it "...on the internets... [sic]", so I'm not sure what you meant by your statement.

Simply replacing the HPFP w/o major overhaul of the parts downstream of the failure is wasting your time and money. You sound like you've not read up on the seriousness of HPFP failure, which contaminates many parts.
I hope I am incorrect from what VWoA has said regarding the dealer value statement. I was only repeating what the customer care person stated at the helpless desk.

With regards to the repair on the TDI I should have clarified. I am doing it in the cheapest and correct manner possible (myself) so I can bring this back to the dealer. Did not want to imply that only the HPFP will be replaced. So far this is the only part I have. I know I have to replace the lift pump, aux pump, fuel lines to and from the tank , all rubber lines in the engine bay, injectors plus rubber lines, filter, possibly filter housing, common rail and lines with both sensors, fuel temp assembly and sensor, and other items.
 

Random_Vibration

Veteran Member
Joined
Dec 12, 2014
Location
Florida
TDI
2015 Golf SEL TDI (6MT, LP, Driver Assist)
I hope I am incorrect from what VWoA has said regarding the dealer value statement. I was only repeating what the customer care person stated at the helpless desk.
Don't go by what someone says or what you think you heard. Read the settlement documentation.
 

CraziFuzzy

Veteran Member
Joined
Sep 1, 2011
Location
Jurupa Valley
TDI
'09 JSW (GoneBack) - replaced with '15 Azera and '16 Fiat 500e.
Year: 2009
Build Date:
Make/Model: Jetta JSW
Tranny: DSG
Mileage: 65,296
Diesel Fuel Source: Mostly Chevron or Shell
Additives: No
Problem: Spontaneous engine shutdown while driving, HPFP failed, found metal dust on Fuel Regulator
Dealer: Ontario VW, Ontario, California
Status: Still pending. AAA towed to dealer, repair is going to be covered by VWoA. Hope to have it back within the week.
Year: 2009
Build Date:
Make/Model: Jetta JSW
Tranny: DSG
Mileage: 92,000
Diesel Fuel Source: Mostly Chevron or Shell
Additives: No
Problem: Spontaneous engine shutdown while idling in Weinerschnitzel drive-thru (trying to keep it german), Towed to dealer, dealer confirmed HPFP failure
Dealer: Ontario VW, Ontario, California
Status: Still pending. AAA towed to dealer. Dealer confirmed it will be covered.

This is a 'RE-FAILURE'. It was replaced in december 2012, covered under warranty at 64,000. http://forums.tdiclub.com/showpost.php?p=4010458&postcount=146

EDIT: Took 2 weeks as they were waiting on parts, but we got it back, and fully covered. Now deciding whether I'm going to risk it again, or just get a different car.
Year: 2009
Build Date:
Make/Model: Jetta JSW
Tranny: DSG
Mileage: 131,000
Diesel Fuel Source: Mostly Chevron or Shell
Additives: No
Problem: light and workshop message while driving home from dinner - wife and daughter in tears on the side of the road waiting for the tow truck.
Dealer: Ontario VW, Ontario, California
Status: Contacting them in the morning - towed to house for now. Just want the damn buyback and get me the hell away from this company.

Third failure.. this has got me so damn pissed right now. Wanted to sell the thing last fall when the dieselgate crap hit. Hands down the worst car purchase I have ever made.
 

YukonLT

Veteran Member - TDIClub Enthusiast
Joined
Nov 28, 2012
Location
N/A
TDI
2010 Golf TDI 6MT
Year: 2009
Build Date:
Make/Model: Jetta JSW
Tranny: DSG
Mileage: 131,000
Diesel Fuel Source: Mostly Chevron or Shell
Additives: No
Problem: light and workshop message while driving home from dinner - wife and daughter in tears on the side of the road waiting for the tow truck.
Dealer: Ontario VW, Ontario, California
Status: Contacting them in the morning - towed to house for now. Just want the damn buyback and get me the hell away from this company.
Third failure.. this has got me so damn pissed right now. Wanted to sell the thing last fall when the dieselgate crap hit. Hands down the worst car purchase I have ever made.
Wow, that's crazy!
 

turbovan+tdi

Top Post Dawg
Joined
Mar 23, 2014
Location
Abbotsford, BC.
TDI
2003 TDI 2.0L ALH, auto, silver wagon, lowered, Colt stage 2 cam, ported head,205 injectors, 1756 turbo, Malone 2.0, 3" exhaust, 18" BBS RC GLI rims. 2004 blue GSW TDI, 5 speed, lowered, GLI BBS wheels painted black, Malone stage 2, Aerotur
No doubt, crazy bad luck or crappy repairs.
 

CraziFuzzy

Veteran Member
Joined
Sep 1, 2011
Location
Jurupa Valley
TDI
'09 JSW (GoneBack) - replaced with '15 Azera and '16 Fiat 500e.
My replacement pump died after 13 months and 23,000 miles. I think they did something wrong.
Considering they didn't actually fix the problem, just replace burnt out pumps with non-burnt out pumps, its not hard to foresee this happening.
 

tdiatlast

Top Post Dawg
Joined
Jan 21, 2009
Location
Fort Worth, Texas
TDI
2009 Sportwagen (boughtback); 2014 Passat TDI SEL (boughtback)
^^^not really. Problem is the system needs to be white-room clean during reassembly to have a chance of survival. That's tough to accomplish in most shops.
Sorry for the repeated failures. I'll continue using an additive, maybe placebo effect, maybe preventative for the random bad tank of fuel.
 

CraziFuzzy

Veteran Member
Joined
Sep 1, 2011
Location
Jurupa Valley
TDI
'09 JSW (GoneBack) - replaced with '15 Azera and '16 Fiat 500e.
^^^not really. Problem is the system needs to be white-room clean during reassembly to have a chance of survival. That's tough to accomplish in most shops.
Sorry for the repeated failures. I'll continue using an additive, maybe placebo effect, maybe preventative for the random bad tank of fuel.
Lack of a clean build means little when you are feeding #2 diesel through it, and certainly wouldn't explain 2 1/2 years of operation before spontaneous failure.
 
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turbovan+tdi

Top Post Dawg
Joined
Mar 23, 2014
Location
Abbotsford, BC.
TDI
2003 TDI 2.0L ALH, auto, silver wagon, lowered, Colt stage 2 cam, ported head,205 injectors, 1756 turbo, Malone 2.0, 3" exhaust, 18" BBS RC GLI rims. 2004 blue GSW TDI, 5 speed, lowered, GLI BBS wheels painted black, Malone stage 2, Aerotur
Lack of a clean build means little when you are feeding #2 diesel through it, and certainly wouldn't explain 2 1/2 years of operation before spontaneous failure.
If the shop is lazy, maybe they didn't clean out the tank properly, or cleaned out the lift pump etc.
 

angelman

Veteran Member
Joined
Aug 8, 2008
Location
los angeles
TDI
2009 sportswagon tdi
For anyone with an out of warranty HPFP failure that is not covered by the car insurance and wondering about the buyback scheme, the class action lawyers are currently looking into this issue. I called the class settlement hotline and left a message in August and received a callback yesterday from a lawyer. He was interested in my case and said that this is something they are aware of and having meetings about. It is currently outside the settlement (ie. the car does have to be running) but given that VW has to get a % of cars fixed or off the road he things they may be somewhat lenient with people returning cars with such a failure. He couldn't give any precise details but it is somewhat comforting to know that there are people at least discussing this situation. I encourage others to call the hotline and lodge their complaints too. He seemed very aware of the HPFP issue in some detail which was encouraging.
 

CraziFuzzy

Veteran Member
Joined
Sep 1, 2011
Location
Jurupa Valley
TDI
'09 JSW (GoneBack) - replaced with '15 Azera and '16 Fiat 500e.
For anyone with an out of warranty HPFP failure that is not covered by the car insurance and wondering about the buyback scheme, the class action lawyers are currently looking into this issue. I called the class settlement hotline and left a message in August and received a callback yesterday from a lawyer. He was interested in my case and said that this is something they are aware of and having meetings about. It is currently outside the settlement (ie. the car does have to be running) but given that VW has to get a % of cars fixed or off the road he things they may be somewhat lenient with people returning cars with such a failure. He couldn't give any precise details but it is somewhat comforting to know that there are people at least discussing this situation. I encourage others to call the hotline and lodge their complaints too. He seemed very aware of the HPFP issue in some detail which was encouraging.
Except, with a broken HPFP, it is already off the road.
 

angelman

Veteran Member
Joined
Aug 8, 2008
Location
los angeles
TDI
2009 sportswagon tdi
It maybe off the road but it's still pretty unfair situation, especially given the HPFP is such a fiasco in itself. Having a car that could fail at any time, multiple times resulting in a 5k-9k repair is totally unacceptable in my eyes especially as it's due to a design flaw (VW not putting in proper filters to protect the fuel system in the event of a failure).
Either way all I am saying is, the class settlement lawyers are aware of the situation, they know the details of the HPFP problem and if your not really keen on spending thousands just so you can get the car sold and then potentially crushed by VW it's worth voicing your situation and hoping that at the minimum VW looks upon you kindly since they are mandated to get 85% of cars off the road. Just because your car is off the road now doesn't mean you won't repair it and keep it on the road.
 

msmlissa

New member
Joined
Sep 14, 2016
Location
California
TDI
2013 Jetta
2013 Jetta TDI - HPFP Failure

Year: 2013
Build Date: Unknown
Make/Model: VW Jetta TDI
Transmission: Automatic transmission with Tiptronic
Mileage: 78576
Diesel Fuel Source: Shell, Chevron
Additives: None
Problem: Six weeks before buyback. Pulled to side of road in a residential neighborhood to use my phone. The car died and would not restart. OBD2 reader listed code P0087 - Fuel Rail/System Pressure Too Low.

Dealer: Capistrano VW - I shared I had read this forum and suspected an HPFP failure. The service manager told me he hadn't seen one in quite some time and I should be good. I was called about an hour later and told the bad news. It was indeed an HPFP failure and it wasn't covered by the warranty. The extended warranty to 120K did not cover my model year. I was given an estimate of $4400 and received confirmation that the car needed to be running (repaired) to turn it in for the buyback. The service manager expressed sympathy for my situation, gave me a loan vehicle and expedited my repair to 1 1/2 days but said that was all he could provide to ease the situation. Total cost after tax was $4700. I was told the repair is guaranteed for 12 months or 12K miles. I am interested in any class action suit or attempts to address these failures within the buyback program.
 

shawn120

Active member
Joined
Sep 18, 2004
Location
Vancouver, BC
TDI
2004 Jetta tdi /2010 Golf TDI wagon-Candy white -Pano/multimedia/DSG
2010 Golf Sportwagon- CANADIAN

Year- 2010
Model- Golf sportwagon
Engine 2.0L TDI
Transmission- DSG
KM's- 169,000 (miles 106,000)
No warranty in Canada:mad:
 

tvmaster

Veteran Member
Joined
Jun 8, 2010
Location
Socal
TDI
2010 JSW
Year: 2013
Build Date: Unknown
Make/Model: VW Jetta TDI
Transmission: Automatic transmission with Tiptronic
Mileage: 78576
Diesel Fuel Source: Shell, Chevron
Additives: None
Problem: Six weeks before buyback. Pulled to side of road in a residential neighborhood to use my phone. The car died and would not restart. OBD2 reader listed code P0087 - Fuel Rail/System Pressure Too Low.

Dealer: Capistrano VW - I shared I had read this forum and suspected an HPFP failure. The service manager told me he hadn't seen one in quite some time and I should be good. I was called about an hour later and told the bad news. It was indeed an HPFP failure and it wasn't covered by the warranty. The extended warranty to 120K did not cover my model year. I was given an estimate of $4400 and received confirmation that the car needed to be running (repaired) to turn it in for the buyback. The service manager expressed sympathy for my situation, gave me a loan vehicle and expedited my repair to 1 1/2 days but said that was all he could provide to ease the situation. Total cost after tax was $4700. I was told the repair is guaranteed for 12 months or 12K miles. I am interested in any class action suit or attempts to address these failures within the buyback program.
Did he say what years were covered by the extended warranty? My car is sitting on their lot with likely the same problem, and I'm concerned about them even looking at it Monday morning if extended warranty isn't available.
 

tvmaster

Veteran Member
Joined
Jun 8, 2010
Location
Socal
TDI
2010 JSW
Year: 2009
Build Date: not sure, car at dealer
Make/Model: Jetta Sportswagon
Tranny: DSG
Mileage: 105980
Diesel Fuel Source: Mobil (very high volume station)
Additives: no
Problem: Was driving and glow plug light began to flash, car went into limp mode, cycled ignition and car resumed normal operation except for running at a slightly higher rpm. Was able to drive about another 15 miles before glow plug light came back on and this time the MIL came on as well. Tried resetting again. Lasted about another 2 miles till I pulled off freeway and got a tow home. Read the codes the next day saw low fuel pressure code, popped off hpfp saw metal shavings and had it towed to be dealer. Should be noted been driving on cracked cylinder head, no reason to repair with buyback looming and availability of another car to drive on the daily.
Dealer: South coast VW
Status: taken care of no questions asked. Getting car back tommorow, total 1.5 days in the shop. All parts were in stock.
Hi. Where is South Coast VW located? Was it covered under the extended HPFP warranty, under 120k?
 

Jimmy Coconuts

Veteran Member
Joined
Jul 27, 2015
Location
Henderson NV
TDI
2009 JSW, 2010 Jetta, 2011 Q7 Prestige, 2012 A3 Premium, 2013 A3 Premium Plus, 2014 Beetle, 2015 Jetta
Did he say what years were covered by the extended warranty? My car is sitting on their lot with likely the same problem, and I'm concerned about them even looking at it Monday morning if extended warranty isn't available.
2009 to 2012 models are covered up to 10 years or 120,000 miles IF both conditions apply:

(a) the misfueling adaptor is installed, and
(b) the fuel doesn't fail some arbitrary test for contamination
 

tvmaster

Veteran Member
Joined
Jun 8, 2010
Location
Socal
TDI
2010 JSW
2009 to 2012 models are covered up to 10 years or 120,000 miles IF both conditions apply:

(a) the misfueling adaptor is installed, and
(b) the fuel doesn't fail some arbitrary test for contamination
(b) is especially confusing. they can't possibly test anything more than the current load, so how would that even stand up in court, for example? A single tank of fuel can bring these cars to their knees?
 
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