Official list of HPFP Failures

gimmie11s

Member
Joined
Sep 1, 2013
Location
SoCal
TDI
2013 DSG jetta premium/nav
Year: 2013
Build Date:
Make/Model: Jetta sedan
Tranny: DSG
Mileage: 63900
Additives: (Yes/No) no
Problem: HPFP failure.. flashing glow plug light, limp mode, literally coast into dealer as car stalls and wil not re start.
Dealer: Ontario, Ca. Volkswagen
Status: Pending.. just happened today. I literally told the service advisor that if they don't cover it, im not coming back to get it.

He looked at me like I was speaking another language.

With the news that came out today over Dieselgate, they can have this one back.
 

peobryant

Veteran Member
Joined
Dec 5, 2014
Location
Kentucky
TDI
2010 Jetta TDI
Year: 2010
Build Date:
Make/Model: Golf (2 door)
Tranny: 6 speed manual
Mileage: 68,xxx
Additives: No
Problem: While pulling away from a traffic light the car stalled and would not restart, glow plug light was flashing on dashboard.
Status: Our local guru just got back to my brother today (it is his car) confirming that it was an HPFP failure. The car will be towed to a dealer in the next day or so, I'll update then.
 

mr_y82

Veteran Member
Joined
May 19, 2013
Location
Western NC
TDI
Used to have... '11 Golf, 6-spd, 2-door
^last time we were at the dealer we were told if they did any work (we just wanted AC drain checked and system serviced for mold smell) they had to give us the most recent firmware update (last recall)... Might want to check into that too...
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
When I took the JSW in for the 80 k service, I refused the last firmware upgrade and they had no issues with that. They are as ready as all the rest of us for an annoucement of any official solution to dieselgate.
 

mr_y82

Veteran Member
Joined
May 19, 2013
Location
Western NC
TDI
Used to have... '11 Golf, 6-spd, 2-door
^I've progressively become less and less a fan of our dealer... too many issues over IC etc... and they always came across as incompetent... I have a day job; I should not know more than them just by perusing the forums occasionally, lol..

Cheers!
 

gimmie11s

Member
Joined
Sep 1, 2013
Location
SoCal
TDI
2013 DSG jetta premium/nav
Year: 2013
Build Date:
Make/Model: Jetta sedan
Tranny: DSG
Mileage: 63900
Additives: (Yes/No) no
Problem: HPFP failure.. flashing glow plug light, limp mode, literally coast into dealer as car stalls and wil not re start.
Dealer: Ontario, Ca. Volkswagen
Status: Pending.. just happened today. I literally told the service advisor that if they don't cover it, im not coming back to get it.

He looked at me like I was speaking another language.

With the news that came out today over Dieselgate, they can have this one back.

Dealer called me and advised my car is not covered in the HPFP warranty extension, my 60k powertrain warranty is expired, and as such they cannot cover me. They referred me to VW customer care. I called and was told my case would be immediately escalated to a "district manager."

Dealer called me the following day and advised me the whole thing was being warrantied by VW.

District Manager then called me a few hours later and told me the same thing and appologized for the pump failure.

Awesome. I got the car back 4 days later and it runs outstanding.

Happy camper today!
 

peobryant

Veteran Member
Joined
Dec 5, 2014
Location
Kentucky
TDI
2010 Jetta TDI
Year: 2010
Build Date:
Make/Model: Golf (2 door)
Tranny: 6 speed manual
Mileage: 68,xxx
Additives: No
Problem: While pulling away from a traffic light the car stalled and would not restart, glow plug light was flashing on dashboard.
Status: Our local guru just got back to my brother today (it is his car) confirming that it was an HPFP failure. The car will be towed to a dealer in the next day or so, I'll update then.
Update:

His car was towed to our local VW dealership on Saturday the 30th. They said they couldn't look at it until Monday and if it was the HPFP they would have to send off a fuel sample and it may be a few weeks for them to get confirmation that the car would be fixed under warranty.

They called on Monday and said it was in fact the HPFP (which we already knew) and VW had already approved the car to be fixed. They had already ordered the parts and it should be back in his possession on Thursday. Gotta say, this was a lot less painful than I thought it would be, very happy with the dealer and VW so far.
 

bleakstreak

New member
Joined
May 4, 2016
Location
Los Angeles
TDI
2014 Jetta Sportwagen
Year: 2014
Build Date:
Make/Model: Jetta Sportwagen TDI
Tranny: 6 Manual
Mileage: 42,000
Diesel Fuel Source: Shell
Additives: No
Problem: Hpfp Failed and distributed debris through entire fuel delivery system
Dealer:
Status: Dealer fixed under warranty

Car began rough idle, no lights or alerts. Then suddenly died and would not start. We were left stranded in a remote location.
 
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scr

New member
Joined
May 31, 2016
Location
Texas
TDI
Golf
Year: 2012
Build Date: ?
Make/Model: Golf 4DR TDI
Tranny: DSG
Mileage: 70,000
Diesel Fuel Source: Murphy
Additives: No
Problem: HPFP failed
Dealer: VW Fort Worth
Status: dealer fixed everything, resolved, warranty, no out of pocket, $3025.00 parts
 

beiwulf

New member
Joined
Dec 19, 2013
Location
So.Cal USA
TDI
Jeep ZJ
complete system failure

Year: 2010
Build Date:
Make/Model: Audi A3 Sportwagen
Tranny: DSG, 6M
Mileage: 138,000
Diesel Fuel Source: I had just fueled up at Chevron in South Orange County, CA (within 10 miles of refuel)
Additives: Occassionaly
Problem: HPFP, lines, injectors, mechanical / electrical everything touching diesel fuel
Dealer: Pacific German, Laguna Hills, CA
Status: VW extended warranty covered up to 120,000 - purchased car used at 122,000 in Late December 2015. Estimated cost $6k
 

waltzconmigo

Veteran Member
Joined
Nov 1, 2010
Location
chicagoland
TDI
none
beiwulf---before making any decisions, wait to hear what the outcome of tomorrow's court proceedings outline. check this thread in the afternoon, also maybe whatever new thread is opened in the emissions section. sorry to hear this.

http://forums.tdiclub.com/showthread.php?t=448336

added: here is a link to the official transcripts.

http://www.cand.uscourts.gov/crb/vwmdl

added: this thread seems to have turned into the new "threadzilla", hopefully the tone of the conversation stays where it currently is.

http://forums.tdiclub.com/showthread.php?t=462939&page=2
 
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Pedman

Member
Joined
Mar 2, 2010
Location
Tehachapi
TDI
2010 Jetta Sportvagen
Year: 2010
Build Date:11/09
Make/Model:Jetta TDI Sportwagen
Tranny: DSG
Mileage: 179,705
Diesel Fuel Source: Loves, Fasttrip, Truck stops Along California HWY 14, 58.
Additives: Yes, Lucas Fuel Additive since new, every other tank full.
Problem: (HPFP failed, Ignitor light, low power, failure on local highway, towed to local garage, pulled off HPFP regulator, found contaminated with aluminum shavings. Then towed to local VW Dealer.
Dealer: Family VW, Bakersfield, Ca., NO warranty consideration, 56K over, cash only.
Status: Work complete,Total out of pocket: $4,500.00 and was done in two days. No other problems since. Asked about if pump was new design, Serv. Manager very subdued answer, yes...Very happy with car.
 

tdiatlast

Top Post Dawg
Joined
Jan 21, 2009
Location
Fort Worth, Texas
TDI
2009 Sportwagen (boughtback); 2014 Passat TDI SEL (boughtback)
Pedman: Any chance you could post invoice details? Exactly what was replaced?
HPFP "new design"? Not really. AFAIK, the only change is improved coating/metallurgy of the working parts, NOT a change in design.
 

kjclow

Top Post Dawg
Joined
Apr 26, 2003
Location
Charlotte, NC
TDI
2010 JSW TDI silver and black. 2017 Ram Ecodiesel dark red with brown and beige interior.
Sorry you had to pay for the replacement Pedman. This further emphasises that the HPFP should be treated as a wear item and replaced at some point prior to failure. Unforetunately, we have yet to be able to get a good handle on what that replacement point should be and if te replacement pump is really any better than the one we just took out. I'm still planning on replacing my hpfp when I do the timing belt, assuming I still have the JSW for another 25k miles.
 

PlaneCrazy

Top Post Dawg
Joined
Jan 3, 2000
Location
Province of Quebec, Canada
TDI
Gone...
Sorry you had to pay for the replacement Pedman. This further emphasises that the HPFP should be treated as a wear item and replaced at some point prior to failure. Unforetunately, we have yet to be able to get a good handle on what that replacement point should be and if te replacement pump is really any better than the one we just took out. I'm still planning on replacing my hpfp when I do the timing belt, assuming I still have the JSW for another 25k miles.
I'm not so sure it is a wear item. I haven't seen the MTBF of the HPFP anywhere, but some fail spectacularly (actually they all fail spectacularly) after a very short service life, and others last hundreds of thousands of miles. Some have failed a short time after an initial replacement of a previously failed pump.

It's too random, I think, to come up with any kind of prediction on service life. You could ostensibly change the pump only to have it fail in a few thousand miles.

It's either a defective unit, or a design too sensitive to fuel quality variations, so failure is hit-or-miss.

I think a better plan would be to protect the fuel system using 2micron's filters, and then when it does fail you basically are only faced with pump replacement and not the entire fuel system. Otherwise you may be scrapping a good pump to replace it with a defective one.
 

turbovan+tdi

Top Post Dawg
Joined
Mar 23, 2014
Location
Abbotsford, BC.
TDI
2003 TDI 2.0L ALH, auto, silver wagon, lowered, Colt stage 2 cam, ported head,205 injectors, 1756 turbo, Malone 2.0, 3" exhaust, 18" BBS RC GLI rims. 2004 blue GSW TDI, 5 speed, lowered, GLI BBS wheels painted black, Malone stage 2, Aerotur
I'm not so sure it is a wear item. I haven't seen the MTBF of the HPFP anywhere, but some fail spectacularly (actually they all fail spectacularly) after a very short service life, and others last hundreds of thousands of miles. Some have failed a short time after an initial replacement of a previously failed pump.
It's too random, I think, to come up with any kind of prediction on service life. You could ostensibly change the pump only to have it fail in a few thousand miles.
It's either a defective unit, or a design too sensitive to fuel quality variations, so failure is hit-or-miss.
I think a better plan would be to protect the fuel system using 2micron's filters, and then when it does fail you basically are only faced with pump replacement and not the entire fuel system. Otherwise you may be scrapping a good pump to replace it with a defective one.
Great post. :cool:
 

Lucky27

New member
Joined
Jun 27, 2016
Location
Northern California
TDI
2009 Jetta Sportwagen TDI
Year: 2009
Build Date: 04/2009
Make/Model: Jetta Sportwagen TDI
Tranny: 6M
Mileage: 92,100
Diesel Fuel Source: Mostly Shell and Chevron, but second to last tank from a Shell station was labeled "Not Shell Branded" or something like that
Additives: No
Problem: On a road trip from CA to AZ, in 118 degree heat, failed without any warning. Pulled off the highway to check the map. Just as we started moving again, got an "engine workshop" warning with flashing glow plug light, then stall. Would not start again. Made use of the free roadside assistance for a 40 mile tow to the nearest dealer. Dealer found a low fuel pressure code with typical metal fragments in the fuel system.
Dealer: Lunde's Peoria VW, Phoenix, AZ
Status: Fuel tested good, so dealer did the repair under warranty. Would have been $5900 otherwise. Total turnaround about 3-4 days.

Overall, we had been happy with our JSW, but we no longer trust it for long road trips and aren't very happy with VW's flawed design that's very sensitive to contaminated fuel. From our perspective, we never misfueled and did everything according to the owner's manual, but there still could have been a chance we'd be on the hook for a very expensive repair.

Coincidentally, the dieselgate buyback details came out just after we got home, and there's a good chance we will sell it back to VW and get something more reliable like a Toyota.
 

Pedman

Member
Joined
Mar 2, 2010
Location
Tehachapi
TDI
2010 Jetta Sportvagen


Here is the invoice and parts.....

Ok this did not work. I will try to list all from the invoice.....
 
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Fpsphil

Member
Joined
Jul 11, 2016
Location
Irvine
TDI
2011 A3 TDI, 2009 Sportswagon TDI (Gone), 2016 Golf R, 2000 Audi S4
Year: 2009
Build Date: not sure, car at dealer
Make/Model: Jetta Sportswagon
Tranny: DSG
Mileage: 105980
Diesel Fuel Source: Mobil (very high volume station)
Additives: no
Problem: Was driving and glow plug light began to flash, car went into limp mode, cycled ignition and car resumed normal operation except for running at a slightly higher rpm. Was able to drive about another 15 miles before glow plug light came back on and this time the MIL came on as well. Tried resetting again. Lasted about another 2 miles till I pulled off freeway and got a tow home. Read the codes the next day saw low fuel pressure code, popped off hpfp saw metal shavings and had it towed to be dealer. Should be noted been driving on cracked cylinder head, no reason to repair with buyback looming and availability of another car to drive on the daily.
Dealer: South coast VW
Status: taken care of no questions asked. Getting car back tommorow, total 1.5 days in the shop. All parts were in stock.
 

MaczPayne

Member
Joined
Oct 22, 2013
Location
Riverside
TDI
2009 Volkswagen Jetta
Year: 2009
Build Date: Not Sure
Make/Model: Jetta Sedan
Tranny: DSG
Mileage: 136880
Diesel Fuel Source: Arco (high volume station, and same station for about 90% of fillups)
Additives: no
Problem: Was cruising on freeway when glow plug light came on and car went into limp mode. Pulled off an exit to find a gas station and engine died at the stop light. Got a push from some helpful pedestrians and called a tow. Meanwhile hooked up VCDS to pull the codes - found low fuel pressure indicative of failed HPFP.
Dealer: Riverside Volkswagen
Status: Have not decided what to do. Buyback is looming, and my car is beyond the extended warranty. Does my car have to be running for the buyback to happen? What's the stipulation? I REALLY do not want to shell out $8k on a car I was going to sell back to VW anyway.
 

waltzconmigo

Veteran Member
Joined
Nov 1, 2010
Location
chicagoland
TDI
none
payne---at this point your car does need to be able to pull into the dealership/other location to qualify for buy back. may want to look into buying a cheap used car for a few months use and just toss in a new/used hpfp and park the car until the process is clear. sorry for the bad luck.
 

whipple

New member
Joined
Nov 22, 2008
Location
Northern NY
TDI
09 Jetta SW
Year: 2009
Build Date: unknown
Make/Model: Jetta Sportswagon
Tranny: DSG
Mileage: 136363
Diesel Fuel Source: Mobil
Additives: no
Problem: Was driving and glow plug light began to flash, car ran rough and then dyed, tryed to restart run rough and dyed, could not restart. Catastrophic failure of the HPFP
Dealer: Shearer VW
Status: Replaced fuel system work done in 3 days $4600. Its back on the road
 

angelman

Veteran Member
Joined
Aug 8, 2008
Location
los angeles
TDI
2009 sportswagon tdi
Year: 2009
Build Date: 2008
Make/Model: Jetta Sportswagon
Tranny: DSG
Mileage: 143567
Diesel Fuel Source: Shell
Additives: no
Problem: Was driving, fortunately not on a freeway and the car just suddenly came to a halt and the engine fault return to workshop light came on. Car was towed to VW Pasadena who identified the HPFP failure. This is the SECOND time this has happened. Prior to this the HPFP was replaced under warranty in 2013. VW now says nothing will be covered. Quoted over $6k to fix.
Dealer: Pasadena VW
Status: Waiting to see if car insurance might cover it in some way otherwise maybe time to lawyer up?
 

dmoraski

New member
Joined
Aug 19, 2016
Location
Naperville, IL
TDI
2009 Jetta 2.0 TDI
1st time:

Year: 2009
Build Date: unknown
Make/Model: Jetta Sedan
Tranny: DSG
Mileage: 87,000
Diesel Fuel Source: Shell
Additives: no
Problem: Was driving and glow plug light began to flash, lost power, died. Would not restart
Dealer: Bill Jacobs VW
Status: Replaced fuel system, work done in 5 days

2nd time

Year: 2009
Build Date: unknown
Make/Model: Jetta Sedan
Tranny: DSG
Mileage: 149,000
Diesel Fuel Source: Shell
Additives: no
Problem: Was driving and glow plug light began to flash, lost power, died. Would not restart
Dealer: Bill Jacobs VW
Status: Dealer quoted $5,200 and recommended timing belt +1,000. Towed back home. Attempting self repair.

In that regard, is there any write up available on how to change the HFPF? Do I need to removed the timing belt completely, or just from around the spur gear?
 

angelman

Veteran Member
Joined
Aug 8, 2008
Location
los angeles
TDI
2009 sportswagon tdi
Are you hoping to just change the fuel pump and do the bare minimum and hope you can just about get your car to cross the finish line at the dealers so it can be bought back?
I am trying to determine what the absolute minimum I can do to get the car working enough to drive it or tow then drive it to the dealer is. SPending say $500-1000 on just the pump is better than $6k+ on the pump and the whole system cleaned out.
 
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