No Payment Received 26 Days after Buy-Back!

Chuckers

New member
Joined
Mar 7, 2017
Location
Hartsville SC
TDI
2013 Beetle Convertible
I really hate incompetency, so I am reaching out to the forum to see if anyone else has not received payment in a timely manner.
I turned in my 2013 VW Beetle TDI Convertible on February 11th to the VW dealer in Florence South Carolina. I elected to have an electronic transfer of the $22,785.86 for claim 160993394/1. The representative told me I would receive an email from Chase Bank within one or two business days authorizing transfer of the funds to my checking account. I did receive the email as promised, however after clicking on the "Accept Money" icon and entering the confirmation information, the Chase system locked me out and said I needed to contact VW.
I have called VW four times now and received pleasant treatment and empty promises that I would receive another email. After the second call each representative expressed dismay :eek: that I hadn't been paid and promises to elevate the claim. I'm on my third elevation and still no authorization. I called Chase and they told me the hold had been placed by VW and only VW could release it.
Last evening my wife asked if I had verified whether the bank loan had been paid off. I checked and no it doesn't appear to have been because the bank withdrew another $667 payment on February 27th, which was sixteen days after I turned the car in.
My last call to VW on Monday started off the same way but I told the representative that I was losing faith and wanted to elevate the claim. She gave me the number of the the VW Claim Counsel. Of course when I called that number it was answered by a voice mail requesting I leave my name and number so that they could return my call in the order it was received; that was three days ago and no return call.
The Chase email states "You must accept the payment by 03/15/2017 or it will be canceled." Gee that's Wednesday!
I have been patient and courteous with the VW representatives and tried to be proactive to get this resolved, but *** is going on? Anyone else having these type issues? Is VW going broke and trying to slow the bleeding?
I'm now officially pissed off :mad: because I no longer have the car, I've signed over the car to VW and it is God knows where, I apparently still owe the bank for the car loan and I don't have my nearly twenty three thousand dollars!
Damn, I loved that car and VW vehicles in general, but I feel used and now abused.
 

yamaguy

Veteran Member
Joined
Mar 27, 2011
Location
Chicagoland
TDI
2012 Passat SE 6man TDI, 2014 F-350 PSD, 2003 F-350 7.3 PSD, John Deere 2032R, Cub Cadet 882
Wow that really sucks. Quite A few of us had green check marks on the site, but were in limbo and making no progress being approved. One member found some VW executive email addresses and for some of us emailing them magically made the process move along again.
After chats and calls to portal people didn't help (I'd been stuck at #15 since Nov 8) I called the lawyers. Lawyer said he'd help. 2-3 days later nothing, so yesterday I emailed a very nice and polite and factual email letter to the 3 top VW executives: mark.mcnabb@vw.com, robert.martell@vw.com, hinrich.woebcken@vw.com head of operations, head of communications, and CEO US, respectively.
By the 5 pm yesterday a senior assistant called me back and expedited my application. I got my approval letter minutes later. Today we completed the notary work and at 5 pm my senior assistant called back and within 5 minutes I was approved for buyback. Said she, "Fastest ever!"
OK, now time for a new Alltrack!
:D:D:D
I would compose a nice email explaining your situation, you may be suprised to find things magically resolved in a day or two. For me it happened the next day.

Good luck!
 

2015vwgolfdiesel

Top Post Dawg
Joined
Jan 1, 2016
Location
Oklahoma
TDI
2015 VW Golf S DSG Silver
I really hate incompetency, so I am reaching out to the forum to see if anyone else has not received payment in a timely manner.
I turned in my 2013 VW Beetle TDI Convertible on February 11th to the VW dealer in Florence South Carolina. I elected to have an electronic transfer of the $22,785.86 for claim 160993394/1. The representative told me I would receive an email from Chase Bank within one or two business days authorizing transfer of the funds to my checking account. I did receive the email as promised, however after clicking on the "Accept Money" icon and entering the confirmation information, the Chase system locked me out and said I needed to contact VW.
I have called VW four times now and received pleasant treatment and empty promises that I would receive another email. After the second call each representative expressed dismay :eek: that I hadn't been paid and promises to elevate the claim. I'm on my third elevation and still no authorization. I called Chase and they told me the hold had been placed by VW and only VW could release it.
Last evening my wife asked if I had verified whether the bank loan had been paid off. I checked and no it doesn't appear to have been because the bank withdrew another $667 payment on February 27th, which was sixteen days after I turned the car in.
My last call to VW on Monday started off the same way but I told the representative that I was losing faith and wanted to elevate the claim. She gave me the number of the the VW Claim Counsel. Of course when I called that number it was answered by a voice mail requesting I leave my name and number so that they could return my call in the order it was received; that was three days ago and no return call.
The Chase email states "You must accept the payment by 03/15/2017 or it will be canceled." Gee that's Wednesday!
I have been patient and courteous with the VW representatives and tried to be proactive to get this resolved, but *** is going on? Anyone else having these type issues? Is VW going broke and trying to slow the bleeding?
I'm now officially pissed off :mad: because I no longer have the car, I've signed over the car to VW and it is God knows where, I apparently still owe the bank for the car loan and I don't have my nearly twenty three thousand dollars!
Damn, I loved that car and VW vehicles in general, but I feel used and now abused.
BK?

I wonder:mad:
 

PacCoastFwy923

Veteran Member
Joined
Feb 21, 2008
Location
Oakland
TDI
2015 Passat SE TDI 6-speed manual; 2006 mkV Jetta TDI / 5-speed / Pkg 2
Anyone else having these type issues? Is VW going broke and trying to slow the bleeding?
You're not alone, but this isn't because VW is going broke or purposely dragging feet. Most folks are getting paid. Maybe not exactly timely, but the cash is moving.

I know it's a pain but be persistent, email class counsel and perhaps those VW addresses listed earlier.

FWIW, after my Feb 16th buyback the Chase EFT went without a hitch and my bank posted payment in 13 days. I'm putting that out there just to counter the notion that VW is intentionally slowing the process.

Keep at it. It's not fair and it's extra work, and that's not acceptable, but for some it's the reality of this messy process.
 

Chuckers

New member
Joined
Mar 7, 2017
Location
Hartsville SC
TDI
2013 Beetle Convertible
VW Must Monitor This Forum

Lo and behold, guess who called me about thirty minutes ago :rolleyes:? You guessed correctly! I almost felt sorry for the VW Settlement Customer Service Representative who had to apologize for the delay. To her credit she did an admirable job and patiently kept the line open while I navigate password changes with Chase. So now a mere eight hours after my original post, I have a receipt from Chase showing my EFT has been processed and on the way to my bank. Yippee Sippy :p
I add the following for those with questions regarding overpayment of the lien due to delays. The CSR told me the financial lien holder would remit the overage directly to me. I'm hoping that goes more easily than this did as I've made over $1300 in additional payments.
 
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