No Offers Yet??? Email this guy

[Sigp232]

Address on bottom


I’m writing in response to your inquiry to the Plaintiffs’ Steering Committee and I’m with the Court-appointed lead counsel representing the plaintiffs in this litigation.

I understand your frustration with the situation. As far as claims processing goes, a lot of class members have been concerned about their claims not being processed within the proper 10 business day window. VW’s counsel has clarified that the clock did not start until Nov. 1, based on Section XIII.K of the FTC order, which commences the process within 5 business days of the Oct. 25 final approval order (see language below).

K . Notwithstanding anything else in this Order, the Buyback and Lease Termination
offers required under Sections VII and VIII of this Order, shall be available to Eligible Owners
and Eligible Lessees beginning within 5 business days from the Effective Date and shall remain
open until at least 2 years after the Effective Date. Provided, however, that an Eligible
Consumer must complete a claims application no later than September 1, 2018 to participate in
the Settlement Program. Notwithstanding anything else in this Order, the Buyback and Lease Termination
offers required under Sections VII and VIII of this Order, shall be available to Eligible Owners
and Eligible Lessees beginning within 5 business days from the Effective Date and shall remain
open until at least 2 years after the Effective Date. Provided, however, that an Eligible
Consumer must complete a claims application no later than September 1, 2018 to participate in
the Settlement Program.

Class members who successfully uploaded all of their necessary documentation as of Nov. 1 should be getting a notification that their claim is complete by Nov. 15 (10 business days from Nov. 1). They’ll then receive an offer letter 10 business days later, meaning they should anticipate offer letters in the first week of December, if not earlier.

It’s possible that claims may take longer to process if it requires VW to verify an existing loan amount from a bank or credit union. This is obviously frustrating but I hope this helps to clarify the timeline for you. If you have any further questions regarding the settlement you can reach me directly at 415-956-1000 ext 2324 or directly at this email.

Kind Regards,

Cameron Saunders
Lieff Cabraser Heimann & Bernstein, LLP
VW “Clean Diesel” MDL No. 2672 | Plaintiffs Steering Committee
info@vwclasscounsel.com

 

[BuyMeBackSoon]

That law firm probably is going to bill VW $500 for every email he has to respond to.

 

[Mr. Furious]

That law firm probably is going to bill VW $500 for every email he has to respond to.

Good. If they'd handled the document processing even vaguely competently then they wouldn't have this issue.

 

[Salsaman06]

good. If they'd handled the document processing even vaguely competently then they wouldn't have this issue.

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+1

 

[ccbsecu]

My hate for VW grows with every minute of every day....

 

[MrWrench]

I am thinking if I don't have the paperwork to start the buyback by lunch time, I am going to email that guy and ask what is going on. My 10 days are up and haven't heard a peep from vw since it was approved. It's holding me up from purchasing my next vehicle, I don't want two car payments.

 

[jblondin]

Fired off an email...thanks.

 

[TDIsoup]

I am thinking if I don't have the paperwork to start the buyback by lunch time, I am going to email that guy and ask what is going on. My 10 days are up and haven't heard a peep from vw since it was approved. It's holding me up from purchasing my next vehicle, I don't want two car payments.

What was your approval date? Mine was 10/20 (I know i sound like a broken record).

 

[MrWrench]

What was your approval date? Mine was 10/20 (I know i sound like a broken record).

Submitted 9/20 and approved on 10/21.

 

[TDIsoup]

Submitted 9/20 and approved on 10/21.

Yeah we're only one day apart. My submitted date is also 9/20.

 

[MrWrench]

I guess we shouldn't be so shocked. Remember the goodwill package? 4 weeks to get your cards. Mine didn't show up till almost 8 weeks haha.

 

[BudMan5]

Address on bottom
his litigation.
or directly at this email.
Kind Regards,
Cameron Saunders
Lieff Cabraser Heimann & Bernstein, LLP
VW “Clean Diesel” MDL No. 2672 | Plaintiffs Steering Committee
info@vwclasscounsel.com

"This guy" is actually a lady. Spoke to her this morning

 

[Sigp232]

Didn't know it's a girl. I emailed her couple of days ago didn't talk to her.
What did she tell you? Anything new?

 

[wrxg33k]

Submitted 9/20 and approved on 10/21.

exact same dates, no offer. I have friends with buy back appts that submitted after me.

 

[Fizzyone]

exact same dates, no offer. I have friends with buy back appts that submitted after me.

Do you have a loan or lease, or do you own your car outright? What about your friends?

 

[TDIintheLOU]

That law firm probably is going to bill VW $500 for every email he has to respond to.

I Hope they do.

I'm not sure why we had have to continue to prove to VW again and again we own the vehicle. The good will card data should have been enough. After the settlement you had to submit the VIN# and your info again to make sure you qualify. Now you have to send them your registration and picture ID's. that will be processed in 20 business days, only to be followed by another claim form that needs to be notarized and sent back for another 20 business day processing. ARE YOU KIDDING ME.

And they want to make things right and win back the trust of their customers. What a freakin joke.

I was ready to move on when the court approved the settlement. But now I want to return this car and drive it up someone's rear.

 

[BudMan5]

"This guy" is actually a lady. Spoke to her this morning

No, I spoke to her about my particular problem which is one of the names on the addressee letter as part of the formal offer is wrong.

You were right though, she was immediately forthcoming with the offer to help and she promptly responded to a follow up email.

I hate all lawyers but she is definitely an exception.

She also told me that VW has hired several hundred additional clerks to help process the backlog but they of course have to be trained. I know the one I spoke to on Monday (after six straight hours of calling) didn't have a clue about what I calling about. She just blew me off and told me that someone would call me back "within three business day."

But VW has already demonstrated how much attention they pay to due dates.

 

[beancounter]

I emailed about my concern with cars not being processed that have liens. I was contacted right away. His name was Jon with the law firm serving as the Court-appointed lead counsel representing the plaintiffs in the class action litigation against Volkswagen. He said I should have received and offer by now. They are aware of the problems with claims and car loans. Unfortunately VW thought that a lot more people would wait a couple of years to make a claim and are overwhelmed with the number of claims. He said that that didn't make it right but that was where it was. They will let VW counsel know that skipping cars with liens was unacceptable and that hopefully it will improve. I contacted my credit union to ask if anyone had made an payoff inquiry, they said no. That prompted the email to the lead counsel.

 

[chilehead19]

I have 2 cars, both had paperwork approved by 10/31 &11/1 still waiting. I will never buy any Vw product again. These are my 4th & 5th Vw diesels. Everyone makes mistakes, but it is how that they are fixed that matters. Done. Never again.

 

[TwinMom]

The reply she sent is a boilerplate response. I got the exact same one, word for word. I submitted documents long before November 1, still no sign of document approval.

 

[DSL HED]

I emailed about my concern with cars not being processed that have liens. I was contacted right away. His name was Jon with the law firm serving as the Court-appointed lead counsel representing the plaintiffs in the class action litigation against Volkswagen. He said I should have received and offer by now. They are aware of the problems with claims and car loans. Unfortunately VW thought that a lot more people would wait a couple of years to make a claim and are overwhelmed with the number of claims. He said that that didn't make it right but that was where it was. They will let VW counsel know that skipping cars with liens was unacceptable and that hopefully it will improve. I contacted my credit union to ask if anyone had made an payoff inquiry, they said no. That prompted the email to the lead counsel.

If that wasn't so sad, it would be funny. With what they're offering right now to pissed off customers, VW actually thought that people would happily hold on to their cars until 2018 and just put it out of their minds? What a pile of morons. I'm planning to wait until 2018 but this is a sad thing to watch. I feel bad for the people that wanted the cars gone yesterday.

 

[tkdcmpedude]

I contacted them above yesterday because of me being in the boat a lot of you are, awaiting the offer letter to come in, I actually did not speak to the gal mentioned above in the earlier thread but a gentlemen. He did assure me that the true date of everything for counting days does commence starting on November 1st if my documents had been approved before then. He said I should see something by the end of this week but he did take down my information as this is shared with a panel to review progress on this. He did mention if I do not get an offer by this Friday afternoon to give him a call again directly. So we shall see. He did say however be prepared for registering your car come January if you do not see something soon.

He said this because he said in CA yes I can register as a non operable car but in doing so I risk that the overseer of the offer sees the words non operable to then put me into another process requiring me to take it to contest that the only reason it is non operable is because I did not re register the car. So looks like if things do not turn a page soon I will be out more money than I was hoping to contribute into this process.

 

[Mr. Furious]

I feel bad for the people that wanted the cars gone yesterday.

It wouldn't be nearly so bad if people were operating under ideas contrary to the terms of the settlement. Under those terms, as long as people submitted their documents by 11/1 they should be accepted (reach green checkmark stage) no later than 11/15 and receive an offer no later than 12/2, and people who had their documents accepted prior to 11/15 should receive their offer earlier than that, no more than ten business days following the acceptance date.

The call centers aren't helping by lying to people about the court changing the terms, either. VW needs to nip that in the bud - they're in trouble for lying, and now they, through this third party whom they are in charge of and responsible for, are lying again. They obviously haven't learned their lesson.

 

[tkdcmpedude]

It wouldn't be nearly so bad if people were operating under ideas contrary to the terms of the settlement. Under those terms, as long as people submitted their documents by 11/1 they should be accepted (reach green checkmark stage) no later than 11/15 and receive an offer no later than 12/2, and people who had their documents accepted prior to 11/15 should receive their offer earlier than that, no more than ten business days following the acceptance date.
The call centers aren't helping by lying to people about the court changing the terms, either. VW needs to nip that in the bud - they're in trouble for lying, and now they, through this third party whom they are in charge of and responsible for, are lying again. They obviously haven't learned their lesson.

Agreed. My confidence is a little shaky with the management of the call center they have stood up for this with what you are mentioning, not to mention today marks day three of calling them that they said I'd hear back from a supervisor about my case. Not holding my breath right now because it seems like the bottle neck is getting bigger everyday in each of the areas of this structure.

 

[gmcjetpilot]

For fudge sakes lady and gentlemen... Relax... it's happening. For the love
of all things good, is it really going to make a big difference in your life if
you get your buyback offer letter 30 days later?

Even if you get, fill it out, send it in and get an appointment... that
appointment may be months from now. They can only process so many
cars a day of the +300,000 going back. Say they process 1000 a day; it
would take 400 days. I know the dealers may be able to process more
than a 1000 a day Nation wide, but they all have to funnel somewhere.
They will throttle buybacks as they can support them.

Think, the total number of VW's sold last year in NA was 349,440. There
is that many going back more or less. Right? So VW has this massive
infrastructure, sales force to sell cars. Do you think they have the same
to buy back? No. Be patient. Also they are still in business of selling cars,
first.

 

[TDIsoup]

For fudge sakes lady and gentlemen... Relax... it's happening. For the love
of all things good, is it really going to make a big difference in your life if
you get your buyback offer letter 30 days later?

Even if you get, fill it out, send it in and get an appointment... that
appointment may be months from now. They can only process so many
cars a day of the 400,000 going back. Say they process 1000 a day it
would take 400 days. I know the dealers may do more Nation wide but
they all will funnel somewhere.

I think the number of VW's going back is the close to total yearly sales in a year.

This is called a "not my problem" issue. VW agreed to certain terms, and must be held accountable for violating those terms. What do you think would happen if I just stopped paying my car note? You think VW would just say ok, we know you're wanting to pay, so just pay when you can? Yeah, no.

And you know what would go a very long way to make people feel better? OPEN DISCUSSIONS about what's holding all of this up, problems, hiccups etc. We hear nothing from them, and tons of misinformation and outright lies from the reps they hired.

Sorry, but this is 100% their fault, and 100% preventable by just simply telling people what's going on.

 

[Sigp232]

^^^^^^^^ right on

 

[Civan]

New information

I called Lieff Cabraser Heimann & Bernstein yesterday, and I may have learned some new information which I haven't seen on this forum yet.

1. They said the delays are known and be reviewed by the judge at the end of November.

2. They said that people who's documents were approved before November 1 may be still delayed another 10-20 business days.

3. Once the offer is presented, it may take up to 90 days before the check is presented/buyback is complete.

Based on this information, I withdrew my deposit on a replacement vehicle, which I had hoped to be driving by the end of November [2014 328d Xdrive]. I would not have made a deposit if they had communicated clearly what the terms were at the beginning. As it were, I was under the impression this buyback would be complete before the end of the month.

If only they had not said "an offer will be made within 10 business days" or they sent an email which said "We are experiencing delays. Please wait another 10 days." And/or mentioned the 90 day appointment period period up front...

 

[DanB36]

3. Once the offer is presented, it may take up to 90 days before the check is presented/buyback is complete.

This much is part of the settlement agreements. The other bits are good intel though; thanks for posting.

 

[TDIsoup]

I called Lieff Cabraser Heimann & Bernstein yesterday, and I may have learned some new information which I haven't seen on this forum yet.

1. They said the delays are known and be reviewed by the judge at the end of November.

2. They said that people who's documents were approved before November 1 may be still delayed another 10-20 business days.

3. Once the offer is presented, it may take up to 90 days before the check is presented/buyback is complete.

Based on this information, I withdrew my deposit on a replacement vehicle, which I had hoped to be driving by the end of November [2014 328d Xdrive]. I would not have made a deposit if they had communicated clearly what the terms were at the beginning. As it were, I was under the impression this buyback would be complete before the end of the month.

If only they had not said "an offer will be made within 10 business days" or they sent an email which said "We are experiencing delays. Please wait another 10 days." And/or mentioned the 90 day appointment period period up front...

And this is why VW needs to get hammered to the wall by the judge. The simple fact is that they could have prevented this by being open and discussing this with people involved in the buybacks. They chose to remain silent, and should be held accountable.