SO disappointed with VW and my local dealership
I drove a Volvo V40 diesel in the UK for 6 years, selling it when I left with 108,000 miles on the clock and averaging 45 mpg. So, in 2013, I was excited to buy a VW Sportwagen tdi, especially with the giddy-up acceleration and handling. However, I have painfully learned (financially too) that if you have a problem with your VW tdi, especially during Dieselgate, you are cast out of the herd, left to fend for yourself.
I registered my interest in the VW buyback through their claims portal initially in July, I think. I didn't complete it because I knew that it was not finalized but my VIN was registered. Sept 26 of this year, my engine began to fail due to HPFP. When I bought the car, no one told me that this had been "an issue" before (you may know that there was a federal safety investigation into this VW diesel issue, beginning in 2009 and they did not close the book on it until dieselgate in 2015). NO ONE DISCLOSES !!
The 2013s do not have a 100,000 mile 10 year warranty because VW has always contended that it was primarily a mis-fueling problem (which was NOT the findings in the report; it points to a Bosch injector) and since they created the "smart" gas tanks, they believe it is solved.
Since my VIN was registered, they told the local dealership (Sunset) that they would not grant good will to fix my car ($7800 or 30% of its buy back value). Sunset then started closing doors on me. They offered me their $25 rental rate at enterprise, which I used for two months. They offered to "make sure your car gets on that buy back truck" and they offered me 100% financing on a new vehicle (since I needed the trade in value of the car to get a new one).
But there's no offer yet, and I'm going into month 3 off the road. I really believe that VW and their dealerships OUGHT TO DISCLOSE the HPFP failure risk. Many 2013+ Passats are failing (google it) and we're all left out here.
In the meantime, I am off the road, racking up expenses and no one will "do the right thing," which would be to fix my car on their dime since they did not disclose!