NHTSA Update on CR HPFP failure investigation

[> Luke <]

Fm > Jason

from memory, there has only been one person who posted that had his system replaced free of charge.​

Then I may well be the second..
Not only did the dealer/VW replace everything, but they gave me a new VW to drive, while the work was done [ took one week ].

 

[jason_]

[QUOTE=> Luke

You remember what your mileage on car wash at the time?

 

[sag362]

Driving back from Miami after a week long sit at the airport, got the flashing coil light and engine light. Car slowed, no acceleration. Car stalled after stopping at the right light on highway exit ramp. Towed to repair shop, said they could not fix as part not sold to public. Went to VW dealership. Took two days before they could look at it. Got loaner on third day. Fourth day, "need whole fuel system replaced. $8k job. all covered by VM including the loaner for a week and a half."

'09 Jetta TDi 67k miles no mods

 

[ezshift5]

.....lamentable situation '362 (thanks for confirming VOA's still stepping up to the plate - - following NHTSA's concluding their HPFP failure investigation.)

ez sends...........

 

[chucky2]

Time will tell though what lengths VW will go through to promote their Clean Diesel offerings. When people who paid new car payments for 3-6 years are having their 160k mi CD car, which servers their needs just fine, catastrophically die with an $8k (or more then) repair bill, immediately rendering their entire vehicle useless (unless it is in amazingly pristine shape), how will VW handle that then?

To the % of people who are going to keep their cars for many years/many miles, the current situation really isn't that conducive for signing up for this issue. It's like an immediate rule out of a VW CD offering...

 

[Smokin_Joe]

IIRC, there were a few failures very early on the VWoA did not cover. Since then, even the admitted misfuelings have been covered. That has not been the case in Canada. Again, from memory, there has only been one person who posted that had his system replaced free of charge.

Then I may well be the second..
Not only did the dealer/VW replace everything, but they gave me a new VW to drive, while the work was done [ took one week ].

They were talking about Canada eh
Are you from Canada?
Was your system replaced in Canada?
We had ours done, twice under warranty.
(First one didn't come easy, second was a breeze)
First one for research and probably not as complete as second one a few months later.
Both covered under warranty.
Car supplied both times

 

[Mrrogers1]

They were talking about Canada eh
Are you from Canada?
Was your system replaced in Canada?
We had ours done, twice under warranty.
(First one didn't come easy, second was a breeze)
First one for research and probably not as complete as second one a few months later.
Both covered under warranty.
Car supplied both times

What does that mean?

 

[Smokin_Joe]

What does that mean?

It means they didn't want to do it under warranty but they decided to do it for "research" purposes and they took all my evidence.
All explained right here...
http://forums.tdiclub.com/showthread.php?t=410742

 

[Mrrogers1]

It means they didn't want to do it under warranty but they decided to do it for "research" purposes and they took all my evidence.
All explained right here...
http://forums.tdiclub.com/showthread.php?t=410742

Well.... damn Joe, that is VERY interesting. Never seen anything like that man. Thank you for sharing and sorry you had to go through all that madness. I'm going to keep rolling my 09 and won't look back but that is some crazy stuff man. I do run additive in every tank because I refuse to let a borderline lubricity tank of fuel (I only fill up at 2 stations Shell/BP or a Shell truck stop so I trust the sources but still...I keep receipts) rain on my parade, regardless of VW fixing in/out of warranty. I'll keep an eye on filter canister for that rust issue but that's a new one for me.

Take care and thanks again for sharing.

 

[plumber]

Just had the flashing glow plug light last week. VW replaced everything, no questions asked. 115,000 miles. What will happen if it happens again at 150k??

 

[Lightflyer1]

Let us know.

 

[piotrsko]

FWIW: I was under the impression that replacing emissions stuff restarted the clock on the items replaced. Or maybe that is just a LAPCD California thing.

 

[kjclow]

Seems that most repairs or replaced items are only covered for 12 months or 12,000 miles. Even if the original warranty covers longer than that. As for the fuel system, no one but VWoA knows what and why they are covering repairs or for how long they will continue to do so.

 

[South Coast Guy]

Seems that most repairs or replaced items are only covered for 12 months or 12,000 miles. Even if the original warranty covers longer than that. As for the fuel system, no one but VWoA knows what and why they are covering repairs or for how long they will continue to do so.

I think the 12 month/12K miles is an industry standard for repair work.

 

[Smokin_Joe]

Seems that most repairs or replaced items are only covered for 12 months or 12,000 miles. Even if the original warranty covers longer than that. As for the fuel system, no one but VWoA knows what and why they are covering repairs or for how long they will continue to do so.

I am Not talkin about the HPFP repairs.
If you have work done under warranty, don't be surprised if, the repair is covered until the original warranty expires.
Warranty for the work could be for a couple of years or a couple of weeks.

I think the 12 month/12K miles is an industry standard for repair work.

If you pay for work done then the warranty is specific to that repair.
Could be covered for a year or 30, 60 or 90 days in some cases, depends on company policy.
I have always expected a year minimum but you do run across some places that are "special"

 

[SilverGhost]

Repairs made at dealers with VW parts are warrantied 12/12. Repairs made under warranty are covered through the end of said warranty.

Only "gotcha" is if your warranty is about to expire when the repair is made, then the part fails outside of warranty, but within 12/12. At that point you are SOL.

So if VW picks up the tab at 115K miles and it fails 11 months later (less than 12k miles) they will fix it again at their expense. After that point its up to whatever policy is effect when the car fails.

Jason

 

[Smokin_Joe]

Repairs made at dealers with VW parts are warrantied 12/12. Repairs made under warranty are covered through the end of said warranty.
Only "gotcha" is if your warranty is about to expire when the repair is made, then the part fails outside of warranty, but within 12/12. At that point you are SOL.

I agree

.......So if VW picks up the tab at 115K miles and it fails 11 months later (less than 12k miles) they will fix it again at their expense. After that point its up to whatever policy is effect when the car fails.
Jason

I agree with most of what you are saying.
The part about them fixing it again, IMO, is going to be based strictly on policy.
I don't think what you are saying about less than 12k has merit.

 

[SilverGhost]

I agree
I agree with most of what you are saying.
The part about them fixing it again, IMO, is going to be based strictly on policy.
I don't think what you are saying about less than 12k has merit.

Simple - 12/12 means which ever happens first, 12K miles or 12 months. I know most people here will hit 12k miles long before 12 months. But after this point (12,001 miles and 12 month 1 day) what ever policy is in effect is what they go by.

Right now with the HPFP it is covered, but you have to document everything. That is obviously bound to change in the future. Another example is the warranty extension on exhaust flaps and Passat turbos.

Jason

 

[South Coast Guy]

Simple - 12/12 means which ever happens first, 12K miles or 12 months. I know most people here will hit 12k miles long before 12 months. But after this point (12,001 miles and 12 month 1 day) what ever policy is in effect is what they go by.
Right now with the HPFP it is covered, but you have to document everything. That is obviously bound to change in the future. Another example is the warranty extension on exhaust flaps and Passat turbos.
Jason

Not sure what you have to document. The claims I have seen you only have to document that you are the driver.

 

[kjclow]

My thoughts too. What am I supposed to document?

 

[ATR]

If ANYthing I could see the dealer perhaps wanting to make sure you filled with diesel at your last fill up.

 

[Smokin_Joe]

Simple - 12/12 means which ever happens first, 12K miles or 12 months. I know most people here will hit 12k miles long before 12 months. But after this point (12,001 miles and 12 month 1 day) what ever policy is in effect is what they go by.

Right now with the HPFP it is covered, but you have to document everything. That is obviously bound to change in the future. Another example is the warranty extension on exhaust flaps and Passat turbos.

Jason

I agree with you...in part
Policy plan and simple...
If YOU paid for somethin then you can expect your 12/12 but if their policy picked up the repair you are under whatever warranty is in effect.
If you are outside any warranty the repair is strictly enforced by their goodwill policy.
Just sayin... it is in the hands of VW whether or not they will continue to repair it again if they paid for it....
As far as documenting everything I think you are talking about fuel receipts...diesel as opposed to gas...

 

[IFRCFI]

As far as documenting everything I think you are talking about fuel receipts...diesel as opposed to gas...

Show me a post, anywhere, where VW has denied warranty coverage because they couldn't produce fuel receipts. You can't, because it doesn't happen...

Internet old wives tale.


Sent from my iPhone using Tapatalk

 

[Smokin_Joe]

Show me a post, anywhere, where VW has denied warranty coverage because they couldn't produce fuel receipts. You can't, because it doesn't happen...

Internet old wives tale.


Sent from my iPhone using Tapatalk

Thanks IFRCFI the NHTSA report even mentioned that they could find no evidence that misfueling with gasoline could cause HPFP failure.

We are trying to decipher SilverGhost's comment on what documentation he feels is ...required.....?

 

[kjclow]

If ANYthing I could see the dealer perhaps wanting to make sure you filled with diesel at your last fill up.

I've looked back at CC statements. It depends on the specific station, not just the brand (Quik trip), as to what shows on the statement. Some just list charge at fuel island while others actually list the product dispensed. My wife usually stops at a different Quik-Trip than I do and these do not show up the same on the statement. I rarely print a receipt at the pump because I don't fill like killing all those trees and having to keep track of all those little pieces of paper. So, I guess you would say that I have some documentation that I put diesel in it at least part of the time.

 

[Smokin_Joe]

Goin way out on a limb here and I think the real documentation that needs to be kept is.
Maintenance....
You know.... oil changes.... filter changes etc.
Items showing that you have followed the guidlines in keepin your vehicle running the best it can be.
Fuel receipts....optional

 

[GoFaster]

I suspect the fuel-receipts bit dates back to the early days of HPFP failures, when VW was using the styrofoam-cup test (!) to see if the fuel was good. Saving the fuel receipts doesn't seem to have mattered once VW in the USA started replacing the fuel systems with less "blame the user" push-back.

 

[SilverGhost]

Sorry, I wasn't talking about customer documentation, IE: anything you guys had to do.

VW wants the dealers to jump through some extra hoops so they (presumably Bosch and VW) can study and, I assume, find a better solution besides these expensive repairs. They are studying (again?) the pumps in depth it seams.

I see what you are getting at about the 12/12. The main black hole you can fall into is a repair done at the tail end of an existing warranty will only be covered until the end of said warranty. As far as these HPFP failures there is no official warranty extension that I have seen and they are covered strictly case by case. So they fall back under the normal 12/12 fitness of repair warranty, should they fail again. Beyond that point it reverts to the policy of case by case.

Jason

 

[PlaneCrazy]

VW wants the dealers to jump through some extra hoops so they (presumably Bosch and VW) can study and, I assume, find a better solution besides these expensive repairs. They are studying (again?) the pumps in depth it seems.

I think this explains why no recall. A recall supposes that VW has found a solution, and that the revised part will reduce the failure rate substantially. Unfortunately it appears not to be the case as we know some cars that have had double failures. Until they figure this out a case-by-case review is the only possibility; perhaps a warranty extension like they did for the exhaust flap (which also isn't a revised part, same old, same old so expect another failure).

I'm still curious about the Canadian situation, although there have been the odd failure, the rate seems lower than in the US. I fear it looks like VW released a design that was not up to surviving the average fuel quality in the US.

 

[Hayter]

So when or if VW replaces the HPFP and the entire fuel system. There is still a good chance that it will fail again?

If this is the case, then there has to be a way to prevent this from ever happening. Otherwise why keep the car???!