SO... this is why I don't go to AutoZone. Went in, didn't have it, shelf was empty, said they could get it from the hub no problem. Checked on the computer, hub had 6 gals., called, talked to someone, no problem, will be on truck and here this afternoon, paid in advance for 4 gals.
Come back in to pick it up next morning, nobody knows nuttin. Salesperson I dealt with is off today. No oil, no joy. Now I'm dealing with the mgr. and he's pointing the finger at me like, "why would you pay for something we don't have?" Valid question I suppose. The reason is because if I've paid for it, then they have committed to a "contract" of sorts and are obligated to honor it, or at least you would think. After much grumbling, computer poking, looking behind things, checking shelf (had to show them where it was stocked), they come to the conclusion that the salesperson had screwed up somehow and should have never taken my money. Having been a parts mgr. for a truck parts outfit for many years, I attempted to make the argument that taking money first on the premise that the product would be available after a daily parts warehouse run was not uncommon. In fact, it was procedure. What if the customer never showed back up? You've extended company time, money and resources without a tangible commitment from the customer. Getting nowhere here...
Then it proceeds into 'mines bigger than yours' with the manager claiming 35 years in retail and maintaining it was somehow my fault for paying first and that this transaction should have never occurred. So, no more M1 T&D anywhere in the area, not going to continue stocking (even though the shelf tag didn't indicate so), one computer shows 0 in stock, the other -4, my 4 gals., no record of what came down on the truck and I'm sitting there fuming.
All I can say is I never use AutoZone and this is a perfect example of why. They are an a$$clown organization with gaping holes in their procedures and sales system. No record of what was on the truck? Really... I should have had 4 gals. of oil sitting there with a bow and my name on it. Instead, I have nothing but a bunch of CYA BS. Not happy...
So rant over, carry on and Merry Christmas all...