CrazyDazed
Member
If any of you are having issues getting this replaced, long story short, I opened a case with the BBB against VW Canada. Then VW Canada then paid for the Winter Intercooler Kit for free, no questions asked. Which made sense it was common sense that it should have been replaced from free in the beginning.
Longer story was that I opened a case with Customer Service. This went on for almost a year as Customer Service was extremely frustrating to deal with. Customer Service would do things like tell me they could only escalate to a supervisor and then later admitted they could escalate higher. And told me they did so. However, when I did not hear back, like many things Customer Service said they were going to do, they had not escalated the issue. They also said that the dealership told them that my issue was not with the intercooler, even though the dealership told me it was. The dealership was so mad, they even cc'd me on an email to VW Canada stating it was the intercooler. Note that this was the second dealership to say I had issues with the intercooler. This issue was so frustrating and so disappointing that this is the last VW I will ever buy.
Longer story was that I opened a case with Customer Service. This went on for almost a year as Customer Service was extremely frustrating to deal with. Customer Service would do things like tell me they could only escalate to a supervisor and then later admitted they could escalate higher. And told me they did so. However, when I did not hear back, like many things Customer Service said they were going to do, they had not escalated the issue. They also said that the dealership told them that my issue was not with the intercooler, even though the dealership told me it was. The dealership was so mad, they even cc'd me on an email to VW Canada stating it was the intercooler. Note that this was the second dealership to say I had issues with the intercooler. This issue was so frustrating and so disappointing that this is the last VW I will ever buy.
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