rhill2901
Active member
Stage 4 tune installed and my experience has been terrible.
I expected some type of tune for my car, but Malone Tuning can't provide any tune that will load on Flashzilla3. Communications is non-existent at the customer level. My local installer complained about their lack of communications and when they finally got contacted by them, Malone Tuning laughed at them. The flashzilla took a month to get initially, and I should of learned my lesson. But I wanted to experience what others here are claiming they are getting. So I ordered the Stage 4 kit, cost excess of $3,000 and nothing. No contact, no shipment, nothing. When they did contact me back, it was excuse after excuse of he's on vacation this week, I'm gone that week, etc. No accountability whats so ever from malone tuning LTD. They sold me $4,000 worth of hardware and software, and it doesn't work. Recommend not waste your money if your an end user. I contacted my local recommended Malone Dealers and they both said yea, thats a problem with Malone... Every time they contact me, they belittle me, make it my fault somehow for contacting them and complaining about my situation. Their hardware, their programmer, and their tune. But its my fault. According to them, I should of planned this months ago. I did. It just took this long to get to where I am at. Very poor customer service behavior. 0 support. If you have an interest, might be best to stay away. Whatever support they throw at you when they do doesn't address the problem. They are just buying themselves another day. DO NOT BUY A STAGE 4!!!! STAY AWAY!!! The stage 2 they sent me was good though. So not all bad.
I expected some type of tune for my car, but Malone Tuning can't provide any tune that will load on Flashzilla3. Communications is non-existent at the customer level. My local installer complained about their lack of communications and when they finally got contacted by them, Malone Tuning laughed at them. The flashzilla took a month to get initially, and I should of learned my lesson. But I wanted to experience what others here are claiming they are getting. So I ordered the Stage 4 kit, cost excess of $3,000 and nothing. No contact, no shipment, nothing. When they did contact me back, it was excuse after excuse of he's on vacation this week, I'm gone that week, etc. No accountability whats so ever from malone tuning LTD. They sold me $4,000 worth of hardware and software, and it doesn't work. Recommend not waste your money if your an end user. I contacted my local recommended Malone Dealers and they both said yea, thats a problem with Malone... Every time they contact me, they belittle me, make it my fault somehow for contacting them and complaining about my situation. Their hardware, their programmer, and their tune. But its my fault. According to them, I should of planned this months ago. I did. It just took this long to get to where I am at. Very poor customer service behavior. 0 support. If you have an interest, might be best to stay away. Whatever support they throw at you when they do doesn't address the problem. They are just buying themselves another day. DO NOT BUY A STAGE 4!!!! STAY AWAY!!! The stage 2 they sent me was good though. So not all bad.