Just my 2 cents ...

[TDICanada]

I just spent that last few days reviewing everything being said about VWoA(including Canada) and have just one question? If so many of you are so unhappy with the car why not sell it? Go buy a Honda!

I too have had some bad luck, interior problems, suspension giving out etc, but all in all I happy with it. Take a look around at all the NA POS running around.

I had a MK1 that gave me less hassle then my MK4 has, but I still like the car. Will I buy another one? depends what VW does over the next few years. But from what I can tell, they are getting better.

I guess all that I am saying is that we are all here in the forum for the same reason. We have a passion for this car maker on some level and enjoy driving them. I understand the frustration with VWoA, or the dealers at that.

Alot is being said about warranty claims not being accepted on modified cars. Well I don't blame VWoA what so ever for doing this. Would you pay for something to be fixed after someone else tampered with it? I don't think so.

As with any company, the bigger they are, the longer it takes to fix a problem. 2002 brings longer warranty, better trims for us to choose from etc. They are trying. It took GM 3 years to get an Oldsmobile badge on the Aurora. we are taking about a small peice of plastic....Get the picture?

Take a trip to your local Mercedes dealer and have a VERY close look at the C230 coupe. you will not believe the amount of "Golf" is in that thing. Not just how it looks but the actual components! From dash texture, seat material, seat base, rear seats..even the cargo cover...all for 12000 more than a Golf. I love that car, but seeing it makes me feel alot better for having a VW.

Every car maker has it's faults. There isn't one out there that doesn't, so what's the problem? My friends C320 had to go in for transmission work days after he bought it. Some of the TeleAid features don't work either, and never will.

I apoligize for the long post but wanted to ask everyone to take a step back. VW is not forcing these cars on any of us.

I hope I have not offended anyone...

TDI Canada
2000 Golf GL TDI

 

[banzai]

I love my VW car.(have loved all 5 previous VWs)
I will definitely buy another VW.(used)(have bought all used-from 18 months to 18 years!)
I have had excellent luck buying parts online/elsewhere for my VW- quicker and cheaper than at dealer.

I did not like my dealer experience.(not just one dealer but several in area)
I did not like my Service experience at VW.(not just one VW Service but several in area)
I don't like buying parts at VW- (ditto)

I seem to see a pattern here-

[ November 03, 2001: Message edited by: banzai ]</p>

 

[JettaMaster]

I love my VW cars.
I love my TDI the most.
I will definitely buy another VW.(used)
I never like buying parts

but . . .
I have purchased parts elsewhere for my VW - with good results.

I really like my dealer experience.(only one dealer in area)
I really like my Service experience at VW.(ditto
I never like buying parts

but . . .
I have purchased parts at VW - with good results.(ditto)

I seem to see a pattern here . . .

I really feel sorry for anyone who has had a poor dealership experience, but we have an excellent dealership in Grande Prairie, Alberta, Canada. It's sad that we usually only hear from the ones who have had bad experiences.

But like TDICanada says, there's always Honda! Or try a Neon, maybe. Then you can have a piece of junk and poor mileage to boot.

 

[No-Smoke]

TDICanada, Your right on!!! I like this forum too for the good information, but I don't like to hear of TDI owners trying to gang up on VW or hurt sales of buyers who read the trash they write because they are mad at VW when they won't give them a new motor after they blow theirs to Kingdom Come from over modifcation. VW gives a spare tire but I think we only get one motor per car, don't we? Some seem to differ with me on that. Seems to be all the guys who have modified their cars and are now worried about the consequences of their actions. Luv my TDI!!! Best car I have ever owned by far!!! And average 50 mpg to boot. What a deal.

 

[SteveS]

Exactly. I have had excellent service. One of my 2 TDIs needed major repairs after 78,150 hard and fast miles. VW fixed it, totally right and for free. I traded that one this week, but I still own a 2001 TDI with low miles, and I plan to take fewer risks with it and keep it forever.

On the 78,150 TDI, after ruining the head, the car was towed to a dealer who was ready to replace the whole engine, if needed, under warranty. All he wanted was proof that my TB had been changed at the 40k interval (an automatic). There were no other questions asked, and the repair was excellent.

That kind of treatment is exactly what happened to me with that car on 2 other road trips, but with minor repairs needed to get it back up and running. The point is, VW was very good to me, and the warranty was perfect, fixing each problem as it occurred.

I think our results with service departments may be due to how we approach them. I try to act clueless and bewildered about cars (which comes naturally to me), and they have, so far, always come to "my rescue." Of course, I suspect I've learned more about TDIs from my 3 years reading at this site than they have servicing mostly gas VWs, but I never try to impress them with just what I know. The results have been excellent service.

[ November 03, 2001: Message edited by: SteveS ]</p>

 

[T5TDI]

I agree with TDI Cananda. My VW is wonderful! I wouldn't swap it for anything. Other European cars lose value badly after 5 years because they fall to bits and Japanese cars have the quality but not the soul. VWs here in the UK hold their price well and are still worth owning even at ten years old or more.

Having said that I think VW should look at the common failures, MAFs, windows, 109 etc immmedeiately. That means paying up whether within the warranty or not to ensure there name for high quality is not compromised as these are manufacturing defects. IMHO They should do what John Egan did at Jaguar during the bad old days of the 80s when the cars had such quality problems they lay around in yards all over the world, brand new and rotting because nobody wanted them. When Egan took over he made the componant suppliers (if they wanted to stay suppliers) responsible for warranty claims on their parts. Result, suddenly quality rocketed. VW should be the first company to realize just how powerful the internet is and work with us to improve their car, not against us because we are 6000 of their most loyal fans.

Here endeth today's serman

 

[Timmy]

I have to say that this is the most positive stuff I have read in a long time

I have been getting increasingly worried that I may have bought a lemon after reading all the negative stuff in this forum!
But when you look at the big picture there are many people that have mods of some sort in there VW's boosting power and performance then run to the manufacturer after something went wrong. If you want more power and performance why don't you buy something that's sold with it? I like the diesel for the power it already has and the beautiful drive it has to offer on the roads, I'm not going to change anything as I want to get 500Kkm's out of my Golf

I have learned lots about my TDI and thank everyone for all the info you have posted here and look forward to seeing more good tidbits of useful info as my VW ages gracefully.

 

[Oberkanone]

Perspective. Remember there are over 6,000 registrations for TDIClub and a small number of people complaining but they post often. I am happy to see TurboSteve enjoying the TDI experience again and his broken engine had no effect on the great experience I am having with my Golf.
No creaks, no rattles, no failed MAF's, no broken window regulators, and NO complaints. So far this is the best car I have ever had.

 

[T5TDI]

Timmy,

This site is almost always a positive place when it comes to TDIs. Until something really bad happens then the baby gets thrown out with the bathwater!

 

[TDICanada]

Awesome to hear!!!

I realize that only a few are complaining but a few voices can be strong! It' nice to hear nice things again.

Don't get me wrong, this doesn't change any problems, if any, that we might be having, but come on..even with the problems, these cars are far more better than alot of what's out there.

 

[Darren_J]

Love my car. Just had it in at the dealership here for a new power mirror controller and a replacement of the heater/ac fan. I was dropped off at the dealership by a friend to pick it up for 2pm like they said but seems it wouldn't be ready until 4:30 or so. I mentioned that I had to pick my little boy up at daycare by 4pm so the dealer gave me the keys to his 2002 Golf so I could do my errands. He went to the service bay and grabbed my baby seat for me and helped me put it in his car. All in all a good experience.

 

[AusSalzburg]

I work for VW and some of you are blowing this way out. I work for the busiest VW dealer in the Northwest.
I agree with No-smoke is right on his previous statments.
I have to say something now after reading this thread on Steve's stupid blown motor for the past week.
For all of you that say that VW does everything to avoid having to take care of warranty repairs, you are liars and full of hot air.
On a daily basis we do warranty repairs that we are NOT supposed to do. We make these free repairs just to make the customer happy and mostly to avoid having an upset customer. I have done numerous repairs on broken items in cars that were clearly damaged from abuse or by accident. Example: Broken ashtrays, broken rear ash trays, tears in the seat leather, seat levers broken off, cuts on the steering wheels, broken head light adjusters after the customer install aftermarket blue-bulbs, twisted and bound-seat belts, new crome shift-gate covers because the customer spilled a drink in it causing the lever to stick, wiper inserts, $120 key-less remotes that don't work anymore because it went through the washing machine, climatronic computer because the buttons were sticking from another spilled drink from the cup holder above, a buzzing sound from the ventelation system because the customer drop his small parking stub down the deffrost vents, lower skit plate cover repaired because the customer drove over a curb, free check engine diagnosis and reset for those who left off their gas-caps, free wheel bearing replacements because the owner lowered his own car and incorrectly installed his outer axels nuts, free leak repair on rear tailights housing after customer intalled AFTERMARKET tinted taillights, free diagnoses and repair for wiring shorts caused by incorrect installation of AFTMARKET alarm crap, radios, amps and trailerhitches, free transmission repairs and blown cluthes from the teenage punks that their daddy bought for them, ETC. These examples are few examples. When I'm at work tommorow, I'll start remembering more FREEBEES that we provide TO OUR CUSTOMERS, PAID FOR BY VW OF AMERICA. Also, Mr. Chaplin, the owner of our dealership, spends between $50,000 to $60,000 a year to cover things that VW warranty won't pay for.
Now on CAR54's constant reminder on faulty mass air meters and broken window regulators clips, both of them, if they fail before 2 years or 24k miles, will be covered under warranty. If it failes between 24k and 30k it may still be fully covered or prorated to a certain percentage to help out the customer. Again payed for by VWoA.
Some of you may say the part may fail again, actually they haven't. The VENDOR that makes the regulator clips has the new and improved clips now installed. The clips were breaking from the heat expansion caused during the wamer months. The VENDOR (bosch) that makes the mass air meters have been providing us the new and improved parts. For those of you that ***** because your gasser needed a O2 sensor, quit blaming VW. The VENDOR (bosch) is taking the beating. Would I never buy a bosch product because of this, hell no. Bosch is an exellent company and SO IS VOLKWAGEN.
Car54 is always stating to buy a Merceds Benz. My dad specializes in Benz. I would love to own a Benz. Am I not going to buy one because they go throught motor mounts or need expensive valves jobs like BMW.
Am I not going to buy a Passat now because the 1990-1992 models were a pile of crap, no. The Passats now are the best VW's ever made. Earlier VR6 engines came with plug wire that would arc, oh my god, lets call VW and say their cars are junk now. Give me a break. The VENDOR (Bosch) have provided VR6 engines with the new style red plug wire since 97 with no problems. My 87 Audi 5000 quattro has had the same problems as most others with leaking stearing racks, broken front windor regulators, warped exhaust manifold, hydraulic pump and brake accumiltor. I would buy a new Audi no questions ask.

What I'm saying is that if there is a problem with a part and it fails, hey, it's under warrany if it's within the time and mileage coverage. If it's out of warranty, deal with it.

All auto manufactors have their quirks. Mosty caused by their VENDORS. The vendors learn from their flaws. They then redesign the parts. All autos are getting better over time.

For those of you who have HEALTH, happiness and a job compared to those who NOW don't and you have a car with a broken window regulator clip or a blown motor, QUIT YOUR *****EN. LIFE COULD BE WORSE.
For those of you who decide to trade you VW in for whatever reason, do the rest of us a favor and don't buy a a BIG SUV. If you do, drive it over a cliff.
VW is a damm good car company and I'll stand behind them and recommend a VW any time.
See ya, Michael.

 

[BMW Guy]

Michael,
It's great that you love your job, and it's great that you love VW, and its Wonderful to hear that you work for such a great dealer. The fact that the owner of the dealership spends his own money to fix out of warranty/not covered repairs vw needs more dealers like this. However they don’t have them. My dealership would NEVER do this why do I know this? I went to school with one of the owner’s kids. He described his dad as a tightwad SOB, I doubt he would spend his own $ on anything for someone other than himself..but that's neither here nor their.
VW is heading for a big transition in the coming years. The W8 Passat, a $40,000 car being sold/serviced with $17,000 cars, maybe a stretch, but probably possible. But it doesn’t stop there, an expensive sport utility, and the D1 lux sedan to compete with the likes of the new BMW 750il, and MB S-class. I would hate to be the service writer dealing with the first guy who just bought a $50,000 car and has a problem, and is being treated like some 20-year-old who just bought a golf.
Their is a reason why Toyota, Honda, and Nissan created new nameplates when they wanted to move upmarket. There is a reason you almost never see fully combined Chevy/Cadillac dealership. It's because you can't have the same people dealing with customers in the $15,000-$25,000 range and the customers in the $35,000+ range.
There is a reason why my screename is BMW Guy; I LOVE THE DAMM COMPANY. I Bought my first BMW for $6,000 and the first time I brought it in for service I was AMAZED! They practically asked me to bend over, gave me a pillow to rest my head on, and thoroughly KISSED MY ASS! Like I was a CEO, and had just bought a $90,000 7-series.
Every time I go for service I get a call from the dealership asking if everything was OK, on top of that BMWNA actually calls me to check up about every third, or fourth visit! And to top it all off if something wasn’t satisfactory I get called back again by a higher up to try to rectify the situation. THAT'S SERVICE!
That's one of the reasons I will always own a BMW! And That's what VW needs if they expect to compete with these automotive heavy hitters.

When I had a warranty issue that needed a reps attention, and the rep wouldn’t go for it I was offered to appeal to even higher management. Luckily the tech put hiss ass on the line, and straightened the situation out. I don’t believe Steve was ever offered an appeal to the Rep's boss was he?
<blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr>All auto manufactors have their quirks. Mosty caused by their VENDORS. The vendors learn from their flaws. They then redesign the parts. All autos are getting better over time. <hr></blockquote>

Then why is it that VW, BMW, and MB use a lot of the same VENDORS, and two out of the three are WAY! More reliable than the other? It's easy to put the blame on someone else isn't it?

I LOVE my TDI, I will tell everyone that, and I will tell everyone that their service and customer support outright SUCKS. It's not enough to build a great car, It needs to last, If we bought cars just to throw them away in a year or two their would be no issue here. But there obviously is and it needs to be addressed if you want repeat customers you must keep them happy for as long as they own the car! It’s not enough that someone loves their new car, everyone loves their new car. Ask someone with a 10 year old BMW, MB, Lexus, Honda, Toyota, Ect.. If they like their cars, and are happy with their dealerships. Now ask someone with a 10 year old Hyundai, or Chevy, or Dodge see what kind of answers you get.
Once again I LOVE MY CAR! I THINK IT'S A GREAT CAR. Am I looking forward to the future, HELL NO! But I knew what I was getting into, and truthfully if someone else made a Diesel I wouldn’t even be here.

Just My 2 cents

 

[TDIIracer]

I´ve had my share of German built cars, and plenty of friends also own them.
I also had a 95 Mazda Miata, that in over 150.000kms (94.000 miles) and five years span, had not a SINGLE flaw! Nothing, not even a minor glitch.

If i was looking for reliability alone, i would definately buy jap, otherwise you can´t expect free hassle operation from a German vehicle, that´s my personal experience.

 

[MITBeta]

I bought my car from Chaplin's (the dealer for which Michael works). I thought the sales staff was pretty great (although the finance guys are a bunch of pricks, and not because of my financial situation).

But when I tried to make an appointment for my first servicing I was told that I would have to wait a month and a half. What's up with that? If I'm at 4500 miles and I wait a month and a half I'll be at 6500 miles... then do I void my warranty for not servicing at proper intervals? Or was I supposed to know that it would take a month + to get an appointment (they didn't go over this when I bought the car). an make it at 3000 so that when 5000 rolled around I'd be all set?

 

[No-Smoke]

TDICanada, The sun was out for a while and it was nice for a change, but then it had to start raining again. I knew all these positive comments would not last forever.

MIT, I have never had to wait but a day or two for any type of service from my dealer. Those oil change guys must be really busy!! I think I would talk to your saleman or someone else about that. I have had to wait for a month before to get a warranty problem on a transmission even scheduled on a Ford powerstroke I own. I took it to another dealer. They got me in within a week.

Dealers get overbooked or backed up from time to time.

They might be putting you off so that you will bypass the free service and take it somewhere else. If thats true then shame on them!!!!!

 

[kwhiner]

Maybe VW should go back to longer model cycles so that the R & D wouldn't have to done by their customers as it seems to be now. The basic drivetrain package of the A4 G/J/NB seems fairly strong but if mine is any example the number of interior quality problems, sqeaks, rattles, upholstry, etc. My '00 Golf makes more noise at 19k+ miles than my '85 A2 Jetta did at well over 100k miles. As far as the vendors are concerned, why didn't VW make sure to parts were of the best possible quality prior to manufacture/sale rather than the customers having to suffer with the poor quality. I find it somewhat ridiculous that customers are having to add felt strips, foam, etc to areas of the dash to quiet rattles in the ash tray area. We most really love our VW's, or are still mistakenly or otherwise dilluded as too the quality of german designed products. Unfortunately VW has seemed to have gone the way of quantity rather than the quality of the old days.
I'm working to maintain a good relationship with the service/parts depts here in Reno. Management good not sure about some of those under him. Will probably do most of the maintance myself with exception of TB changes and a few other things either beyond my skill level or need for tools I don't have.
Like someone said "my .02 worth", you get what you pay for, just IMHO.

 

[veedub_tdi]

Just to add my 2 cents of positive thoughts. I've enjoyed driving my tdi since 97, The dealer (Pickering Volkswagen) is always great, in fact two weeks ago the owner, rented out MOSPORT (the race track in bowmanville) to let some his customers have fun with their cars. I saw one other Tdi, there, he kinda got swallowed up by the gaggle of Corvettes, and S4's, but still, he had fun, I had fun!

He does this for his birthday, imagine! its his birthday and HE goes to the expense of renting out a race track for his customers! That is a cool dealer for sure! Rock on Pickering VW, Rock On!!

 

[Arizona Mike]

And my 1997 Jetta also drives great. I don't race the little 4 banger in it very often, even less now that the newness has worn off. Mine is chipped, no EGR, no muffler and if anything did go wrong with the engine I would feel totaly $$$ responcible. even with the 43,000 miles I have on it. To bad that the forum has been manipulated by someone that started this hupala and then leaves just to watch the responce. I am sure that VWoA will look at forum members much different then they did in the past, Thanks TS>

 

[Hyates]

Well, I too have to chime in here. My wife and I are loyal VW owners. Been driving 'dubs since 1984. We will not own another brand.

We've had Honda's .. 5 of them
Toyota's ... 2 of them, both lemons. So much for Toyota reliability..
Jeep Cherokee 2.1 Litre intercooled turbo-diesel. Excellent truck.
Golf A2 diesel. Best car we've ever owned. Sold it to my buddy's dad, and it's still rockin' with over 300K on it

Mazda Miata. It had problems. It had 3 water leaks, clutch slave cylinder leaked, and they eat plug wires.
Vanagon Syncro Westfalia. We loved that van. It took us everywhere without any problems.
Oh yes, our beloved 1960 Beetle

We have our 2000 Golf TDI that we also thoroughly enjoy. So far, it is providing us with reliable, comfortable, and fun transportation. It's a keeper for a while yet

My dealer? Absolutely fantastic

Guildford Motors has been excellent to deal with since I've known them in 1988. I've had three 'dubs going in for service there, and they have consistently done excellent work. They take care of me, my wife and our cars. We are picky customers, and it's always a pleasure to deal with them.

VW warranty. I think VW is fair. I had a Toyota Land Cruiser that was 140 km past the warranty period, and Toyota denied a claim. Was that fair? Gee, like I was driving 300 km to my NEAREST dealer to get the work done at the time.

All makes have their problems, and even Rolls Royce has recalls. Cars are VERY complex pieces of machinery, and it's hard to get it 100%... gee, even BMW's catch fire these days.

Will I buy another VW? Absolutely. I am a very satisfied VW owner. We like the product, the service and the personal satisfaction of owning these cars. Our dealer is exceptional, and that certainly helps.

Switching cars because you don't like how VW did this or that, what's that doing for you? I have a friend with a 1998 GMC full size van with 6.5L: turbo diesel. His airbox is warped, and is letting in dirt to the engine (found out by oil analysis!). GM used a single clip to span a box that's over 12" wide. The airbox lid is warped. GM says it's a NON-warranted item. Clearly, it's a poor design, and GM won't look after the customer on his 3 year bumper to bumper warranty. So, is GM better than VW now? Good grief.

With our Miata, the Mazda dealer screwed up the airflow sensor (a big vane like thing in the intake). The engine ran rich, failed AirCare miserably. It cost me over $700 to get fixed at an independent garage. I sued the dealership for the amount to get the car fixed. I won

You're not safe with other makes either.

Sorry, if you modify your engine, you also must take the risks of getting denied warranty claims. The manufacturer cannot take responsibility of something that has been altered. My car is stock, and it's staying stock. It has more than enough thrills for me stock.

Anyway, just my 2 cents worth. My wife and I are true 'Dubbers, and we actually enjoy our 'Dub

Harry.

[ November 05, 2001: Message edited by: Hyates ]</p>

 

[AusSalzburg]

MITBETA,,, How did you know I work at Chaplins?
Anyway the wait is not the same anymore. Basically you can come in tomorrow if you want. Call the dealership for details on the new policies we have on appointments. Talk to Scott, Greg, Pete and let them know Michael Modl sent ya.
See ya, Michael.

 

[MITBeta]

Duh.

<blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr>Also, Mr. Chaplin, the owner of our dealership, spends between $50,000 to $60,000 a year to cover things that VW warranty won't pay for. <hr></blockquote>

I moved to the east coast... no more trying to get appointments at Chaplin's anymore. Maybe Mr. Chaplin could send me some cash for my trouble.

[ November 07, 2001: Message edited by: MITBeta ]</p>

 

[No-Smoke]

Hyates, Thanks for the post!!! It's great to hear positive things from a veteran forum member with a member number below 500. Your post is very much appreciated. It gives hope to all who may be new to VW or may just be in the market for one. I agree with you 100%.

My VW TDI is the best car I have ever owned. Including my wifes new Mercedes! I like everything about the car,(except those cloth seats that catch lint) especially the 700+ miles per tank of fuel.

TDIers, Keep this thread going with more positive comments. I like reading them much more than the others.

 

[chopchop]

All things considered, my Golf TDi (and daughter's identical one..) are without a shadow of a doubt the very best cars we have ever owned. We have absolutely no regrets about our purchases, and the vehicles are a sheer delight to drive, to say nothing about the 50mpg average fuel consumption.

The only thing I've had fail on mine in the first 6 months have been a headlamp bulb and a rear shelf retractor (reassembled by me...).

I've NEVER in my life been entirely happy about dealer servicing, and since my vehicle has only ever been in for an oil/filter change, and daughter's for 2, it's early days yet to really judge the quality of dealer service here. So far, so good, though.

But I must say that, having contacted VWoA over a couple of items over the past 12 months, their Customer Service from their HQ just STINKS. They are monumentally useless there, unable to answer ANYTHING, even the phone sometimes, and ignore faxes. Their service is a disgrace to the excellence of their product.

 

[TDIMeister]

How about two cents from a member below #250

? I have a bit of an interesting background and history with VW. It all probably started some 17 years or so ago when my dad presented the family with its newest addition: a light blue 1976 Golf purchased used, after having owned MBs, Alfasuds, a Toyota Crown, and a Subaru that was notorious for being in the shop almost as often as it was on the road. Always a car freak from kindergarten having been weaned on car magazines, my infatuation in VW grew very quickly.

Before I even turned 8, I started apprenticing at a nearby garage, cleaning parts and riding double on a motorbike with my mentor mechanic to pick up parts from a store, before graduating to oil changes, adjusting points, replacing spark plugs and basically doing EVERYTHING for a simple tune-up by the time I was in second grade. Before third grade I knew that my dad's Golf used Bosch W7DC plugs gapped to 0.8mm and tightened 1/4 turn after the gasket seated off by heart, and knew exactly what all those API letters appearing on the oil container meant before I memorized my 16X multiplication table.

While in my second-last year of high school I did a co-op in the parts department at a VW dealership in London, ON that was by far one of my fondest and most invaluble job experiences ever. Sometime then I ambitioned that I would someday work at VW. I still maintain an excellent relationship with that dealership and all it's people; I bought my Passat from there, and I know for a fact at least one person from that dealership browses these forums, and in spite of that, without hesitation I display my signature with all the things I've done to my car.

I studied five years in university do earn my Engineering degree, which included a fondly remembered year doing an internship for another German company that supplies components to VW.

I now am in a distinct and enviable insider position of designing engines for a living, working in a company with people with roots in the VW Group, and a company quite familiar with and involved in a number of VAG projects over the years. I make no bones to anybody that my ultimate dream, perverse as it may be, is still to work somewhere within the VW Group and work my way up the ranks there.

I am and will likely continue to be a loyal VW nut, but VWAG and VWoA should take notice and not rest on its laurels. Like anyone else, I would not tolerate a company that permits shoddy engineering and displays embarrassingly and shockingly disgusting attitudes toward its customers.

VW is in a special position where a lot of it's customers also are or become devout enthusiasts. But VW can also seriously damage it's customer credibility to this same enthusiast base by ignoring certain technical and customer relations shortcomings of which I am well aware personally.

[ November 06, 2001: Message edited by: tdimeister ]</p>

 

[Craig]

<blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr>Originally posted by TDICanada:
I just spent that last few days reviewing everything being said about VWoA(including Canada) and have just one question? If so many of you are so unhappy with the car why not sell it? Go buy a Honda!
<hr></blockquote>

Works both ways. 27 months ago I traded my flawless V-TEC Accord in for a 2000 TDI Jetta. At the time my salesman said the local Honda dealer told him that his VW dealership had more used Honda's for sale on their lot than the Honda dealer did.

What is this about membership below 500, and 250?? Where's the Pup?

 

[Skidrowe]

tdicanada and others, I respect your opions, here's mine.

As soon as Honda, Toyota or Nissan start selling diesels in North America, I will gladly jump ship. Their products can not be any worse.

My 2000 Golf was replaced by VW after 3 different dealers over could not find or fix problems.

Now the 2001 has 5000km, smokes like locamotive at startup and makes funny rattling noises at idle.

Here we go again.

I must say that this board is a great asset to have because most VW dealership around my area are totally incompetent

JMO, not looking to be flamed.

 

[Sun Baked GL]

Even if the service writers were are all socially challenged in this area, I'm not selling my car.

Not worth it to me.

 

[Dante]

<blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr>Originally posted by Sun Baked GL:
Even if the service writers were are all socially challenged in this area, I'm not selling my car.

Not worth it to me.<hr></blockquote>

That pretty much sums up my opinion. I love my car and I'm not selling it. Fortunately, there are some good service writers in the northwest. Although they would not give me the time of day when I was shopping (maybe I should have dressed up

), I've had good luck with University VW's service department.