Virgil
Member
It took 37 minutes to get an agent to respond.
I submitted my documents on 11/6 and they're still under review according to the website. Here's the result of my chat. Hopefully I'll hear something in a couple weeks or less.
ser @ 12/15/16 3:10 PM :
==> Hello. I would like to chat with a Claims Agent.
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Thank you for your patience. We are experiencing high chat volumes. Alternatively, you may contact us at 1-844-98-CLAIM (844-982-5246)
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Kierra @ 12/15/16 3:47 PM :
==> Welcome to VW Court Settlement. My name is Kierra. How may I assist you today?
User @ 12/15/16 3:48 PM :
==> I uploaded documents on Nov. 9, the website says they're still under review. How long will this take for them to be approved?
Kierra @ 12/15/16 3:49 PM :
==> The review process is a total of 20 business days.
User @ 12/15/16 3:50 PM :
==> even at 20 business days I'm past that time frame
Kierra @ 12/15/16 3:51 PM :
==> I will be able to assist you. May I have your first and last name, also your address, vehicle make and model?
User @ 12/15/16 3:51 PM :
==> 2012 Jetta
Kierra @ 12/15/16 3:53 PM :
==> Thank you for verifying your account. One moment, while I review your claim please.
Kierra @ 12/15/16 3:55 PM :
==> The review process was a total of 20 business days from 11/06/16. Once documents have been reviewed a final offer will be generated and presented to you 1-4 business weeks following the review process.
User @ 12/15/16 3:57 PM :
==> so it's been 28 business days, I should get an offer in 2-3 weeks. Is that correct?
Kierra @ 12/15/16 3:57 PM :
==> Yes
User @ 12/15/16 3:58 PM :
==> OK, I hope so. Thanks for your help
I submitted my documents on 11/6 and they're still under review according to the website. Here's the result of my chat. Hopefully I'll hear something in a couple weeks or less.
ser @ 12/15/16 3:10 PM :
==> Hello. I would like to chat with a Claims Agent.
Chat Connected
An online assistant will be with you shortly
Thank you for your patience. We are experiencing high chat volumes. Alternatively, you may contact us at 1-844-98-CLAIM (844-982-5246)
An online assistant has been connected
Welcome to online chat. Please submit your question to an agent using the below dialog box.
Kierra @ 12/15/16 3:47 PM :
==> Welcome to VW Court Settlement. My name is Kierra. How may I assist you today?
User @ 12/15/16 3:48 PM :
==> I uploaded documents on Nov. 9, the website says they're still under review. How long will this take for them to be approved?
Kierra @ 12/15/16 3:49 PM :
==> The review process is a total of 20 business days.
User @ 12/15/16 3:50 PM :
==> even at 20 business days I'm past that time frame
Kierra @ 12/15/16 3:51 PM :
==> I will be able to assist you. May I have your first and last name, also your address, vehicle make and model?
User @ 12/15/16 3:51 PM :
==> 2012 Jetta
Kierra @ 12/15/16 3:53 PM :
==> Thank you for verifying your account. One moment, while I review your claim please.
Kierra @ 12/15/16 3:55 PM :
==> The review process was a total of 20 business days from 11/06/16. Once documents have been reviewed a final offer will be generated and presented to you 1-4 business weeks following the review process.
User @ 12/15/16 3:57 PM :
==> so it's been 28 business days, I should get an offer in 2-3 weeks. Is that correct?
Kierra @ 12/15/16 3:57 PM :
==> Yes
User @ 12/15/16 3:58 PM :
==> OK, I hope so. Thanks for your help