Abra Cadabra
Well-known member
About 2 weeks ago, I called Jack Daniels VW Fair Lawn NJ VW Service to make an appointment for oil change on my 2009 Jetta TDI. I spoke to very rude lady over the phone to see what is available for my schedule. It turns out that nothing is available within two weeks so they gave me an appointment on the weekend for drop off and wait.
Since I read the forums here about horror stories on dealers using wrong oil on 2009 TDIs, I asked the lady who made an appointment for me over the phone to see if they stock the correct oil so I don’t run into problems. She asked me what kind of car what year etc questions to me and told me right away w/out checking with parts/service dept that they always use synthetic oil on all cars. I was like I am sure you do but do you have this particular one (CASTROL SLX PROFESSIONAL LL03 SAE5w-30 / VW Long Life III 507 spec). She goes HOLD ON! And cuts me off , then someone from parts dept picked up the phone and told me that they have the oil in stock…I asked him how much is it per bottle he said $6.99. I asked him are you sure you are looking at the right item, he says yes! LOL…Well long story short, I proved him that he was wrong over the phone, he was looking at the wrong item. The one I wanted was VW item # GVW052195M2 and he gave me the price at $12.99 and told me that they have 2 cases ( he did not even say sorry or my bad after I proved him that he has no idea what I am talking about).
Well, the day of my appointment comes. I show up 10 mins earlier than my appointment time. I go to service manager/advisor give him my name he confirms everything and asks for my key. Here is the funny part:
Sir, please make sure use the right oil for my car. I gave him the part# manufacturer name etc…he goes to me: they always use the oil what VW tells them to use so no worries. I am like cool, finally someone who knows what he is doing!
While oil change was getting done I went to parts dept and bought one bottle for me to keep it in the car, just in case I might need one day.
TWO hours later service advisor/manager calls me to tell me that car is ready sir, please sign here here and there. Of course before I sign the paperwork, I checked the part # on the oil that they use…DANG!!!!!!! They used the wrong oil…I started to boil and started to loose my temper!!!!!!
Right away I am not signing this because you/your mechanic used the wrong oil! I even mentioned to you, I even called to make sure you have the right oil, but yet you still used the wrong oil!!!!!!
He said no we always use synthetic oil. He went inside the shop and did not come back for 5 mins and then he showed up with black Castrol bottle with green sticker on it which had part# ZVW-352-167-Q-DSP…Lucky me! I bought the right bottle from parts dept and showed him the part # and specs and I showed him the specs on the bottle he is holding…I told him that the oil you put in my car does not meet the req. on owners manual or the sticker under the hood! He went back again inside again and came back 5 mins later insisting that they used the right oil. I told him please grab the owners manual open the page 281 (I think that was the page # I told him) and read what kind of oil VW wants us to use or it will void the warranty…Finally he goes back inside again and comes back saying sorry I am right, I am like THANK YOU!!!!!
However, he says they do not stock this type oil so I need to come back again. I am really really really boiling! I told him to talk to this person (remember the parts guy who said they had 2 cases in stock?) he told me you have 2 cases in stock! He goes inside again and comes back saying I am so sorry, it looks like we don’t know what we are doing, we thank you so much for bringing this to their attention, they are going to call their other customer who had their oil change done on their 2009 TDIs yada yada yada yada!...
Well, they took the car back inside but I DO NOT TRUST THEM!!!! I asked the service manager that I want to see you changing the oil and putting in the correct oil. He said he can not have me in the shop due to insurance purposes but when the car is on the lift and oil is draining he will walk with me to show. I said OK. As he said he took me and showed me the brand new bottles of correct oil that they are going to use and mechanic was draining the oil already.
Well it was not satisfying for me. When oil change was done when I was about the sign the paperwork, I asked for the empty bottles LOL…he went inside and grabbed the empties for me and gave me a one free bottle for me to keep in the car.
I am not done yet LOL…According to 10k service they were suppose to rotate the tires and initially when they used the wrong oil I asked them if they rotated the tires and he said yes, but I marked the front driver’s side tire to make sure they are doing what they are saying. Guess what, tire rotation was not done until car was on the lift again 2nd time.
I am NEVER EVER NEVER going back to that dealer again!!!!!!!
STAY AWAY FROM JACK DANIELS VW FAIR LAWN NJ….
When I bought my car first thing i did is read the owners manual and read TDI forums!!!! Thanks GOD I did!
I would like to thank you to all TDICLUB members for their input on education new members , especially Drivbiwire ( I read a lot of his post especially brake-in period one )
Since I read the forums here about horror stories on dealers using wrong oil on 2009 TDIs, I asked the lady who made an appointment for me over the phone to see if they stock the correct oil so I don’t run into problems. She asked me what kind of car what year etc questions to me and told me right away w/out checking with parts/service dept that they always use synthetic oil on all cars. I was like I am sure you do but do you have this particular one (CASTROL SLX PROFESSIONAL LL03 SAE5w-30 / VW Long Life III 507 spec). She goes HOLD ON! And cuts me off , then someone from parts dept picked up the phone and told me that they have the oil in stock…I asked him how much is it per bottle he said $6.99. I asked him are you sure you are looking at the right item, he says yes! LOL…Well long story short, I proved him that he was wrong over the phone, he was looking at the wrong item. The one I wanted was VW item # GVW052195M2 and he gave me the price at $12.99 and told me that they have 2 cases ( he did not even say sorry or my bad after I proved him that he has no idea what I am talking about).
Well, the day of my appointment comes. I show up 10 mins earlier than my appointment time. I go to service manager/advisor give him my name he confirms everything and asks for my key. Here is the funny part:
Sir, please make sure use the right oil for my car. I gave him the part# manufacturer name etc…he goes to me: they always use the oil what VW tells them to use so no worries. I am like cool, finally someone who knows what he is doing!
While oil change was getting done I went to parts dept and bought one bottle for me to keep it in the car, just in case I might need one day.
TWO hours later service advisor/manager calls me to tell me that car is ready sir, please sign here here and there. Of course before I sign the paperwork, I checked the part # on the oil that they use…DANG!!!!!!! They used the wrong oil…I started to boil and started to loose my temper!!!!!!
Right away I am not signing this because you/your mechanic used the wrong oil! I even mentioned to you, I even called to make sure you have the right oil, but yet you still used the wrong oil!!!!!!
He said no we always use synthetic oil. He went inside the shop and did not come back for 5 mins and then he showed up with black Castrol bottle with green sticker on it which had part# ZVW-352-167-Q-DSP…Lucky me! I bought the right bottle from parts dept and showed him the part # and specs and I showed him the specs on the bottle he is holding…I told him that the oil you put in my car does not meet the req. on owners manual or the sticker under the hood! He went back again inside again and came back 5 mins later insisting that they used the right oil. I told him please grab the owners manual open the page 281 (I think that was the page # I told him) and read what kind of oil VW wants us to use or it will void the warranty…Finally he goes back inside again and comes back saying sorry I am right, I am like THANK YOU!!!!!
However, he says they do not stock this type oil so I need to come back again. I am really really really boiling! I told him to talk to this person (remember the parts guy who said they had 2 cases in stock?) he told me you have 2 cases in stock! He goes inside again and comes back saying I am so sorry, it looks like we don’t know what we are doing, we thank you so much for bringing this to their attention, they are going to call their other customer who had their oil change done on their 2009 TDIs yada yada yada yada!...
Well, they took the car back inside but I DO NOT TRUST THEM!!!! I asked the service manager that I want to see you changing the oil and putting in the correct oil. He said he can not have me in the shop due to insurance purposes but when the car is on the lift and oil is draining he will walk with me to show. I said OK. As he said he took me and showed me the brand new bottles of correct oil that they are going to use and mechanic was draining the oil already.
Well it was not satisfying for me. When oil change was done when I was about the sign the paperwork, I asked for the empty bottles LOL…he went inside and grabbed the empties for me and gave me a one free bottle for me to keep in the car.
I am not done yet LOL…According to 10k service they were suppose to rotate the tires and initially when they used the wrong oil I asked them if they rotated the tires and he said yes, but I marked the front driver’s side tire to make sure they are doing what they are saying. Guess what, tire rotation was not done until car was on the lift again 2nd time.
I am NEVER EVER NEVER going back to that dealer again!!!!!!!
STAY AWAY FROM JACK DANIELS VW FAIR LAWN NJ….
When I bought my car first thing i did is read the owners manual and read TDI forums!!!! Thanks GOD I did!
I would like to thank you to all TDICLUB members for their input on education new members , especially Drivbiwire ( I read a lot of his post especially brake-in period one )