Is Your Lease Termination Request Not Being Processed?

[kc1174]

It seems no one has turned theirs in yet for lease termination, but I have a quick question someone may have already asked VW Credit and actually got an answer. Since we're retail customers effectively renting our cars, would we receive prorated refunds from VW Credit outside of the settlement/restitution based on day turned in vs the lease payment due date? Example: lease payment due date is the 18th and the turn in date is the 20th so we're refunded a prorated amount? For financed owners the buyback amount is adjusted based on the payoff amount which would be adjusted in the above example, but for us that extra payment feels like it'll just be money lost. If we're not refunded, I'd be surprised if VW didn't plan it so our available turn in dates are past the payment date to recoup just a little on these early terminations.

 

[visortgw]

It seems no one has turned theirs in yet for lease termination, but I have a quick question someone may have already asked VW Credit and actually got an answer. Since we're retail customers effectively renting our cars, would we receive prorated refunds from VW Credit outside of the settlement/restitution based on day turned in vs the lease payment due date? Example: lease payment due date is the 18th and the turn in date is the 20th so we're refunded a prorated amount? For financed owners the buyback amount is adjusted based on the payoff amount which would be adjusted in the above example, but for us that extra payment feels like it'll just be money lost. If we're not refunded, I'd be surprised if VW didn't plan it so our available turn in dates are past the payment date to recoup just a little on these early terminations.

I did ask the question of VW Credit (aka VCI), but they are basically claiming ignorance to the process ("You need to contact VWGoA." But VCI is part of VWGoA!) At some point during the process, the TDI claims processing center will request a payoff amount for the lease which typically is valid for about 10 days. I would assume that it would be after the appointment is actually scheduled so that their payment would fall within that window. If you make a payment within that window AND the full amount payoff amount is paid, VCI will refund the difference minus anything due for damage, excess wear & tear, excess mileage, etc.

 

[wurzigdrei]

My lease was up the 22nd and I got tired of waiting for documentation approval, so I turned it in yesterday.

 

[visortgw]

My lease was up the 22nd and I got tired of waiting for documentation approval, so I turned it in yesterday.

Just be aware that turning it in as you did may be what triggered the $350 disposition fee for another member.

 

[HBarlow]

It seems no one has turned theirs in yet for lease termination, but I have a quick question someone may have already asked VW Credit and actually got an answer. Since we're retail customers effectively renting our cars, would we receive prorated refunds from VW Credit outside of the settlement/restitution based on day turned in vs the lease payment due date? Example: lease payment due date is the 18th and the turn in date is the 20th so we're refunded a prorated amount? For financed owners the buyback amount is adjusted based on the payoff amount which would be adjusted in the above example, but for us that extra payment feels like it'll just be money lost. If we're not refunded, I'd be surprised if VW didn't plan it so our available turn in dates are past the payment date to recoup just a little on these early terminations.

Large corporations don't have time or interest for such stupid and dishonest practices. VW credit will pro-rate and refund the unearned portion of your lease payment unless for some reason they inform you differently before you turn in the car.

 

[DanB36]

Large corporations don't have time or interest for such stupid and dishonest practices.

But they do have the time interest for the stupid and dishonest practice of deliberately cheating on the emissions systems for at least six years? I agree that if he's due a prorated refund under the terms of his lease, he'll almost certainly get it, but this really doesn't seem like a good way to make the point in light of the scandal that's been going since last September.

 

[wurzigdrei]

Just be aware that turning it in as you did may be what triggered the $350 disposition fee for another member.

Yeah, I don't care about that. I wanted it out of my driveway and since my lease ended the 22nd and I was just paying day to day on the lease, I think I would still have been billed for that.

Since VW is dragging their feet, I would have hit over $350 in expenses for registration, insurance, and lease payments over the new two months.

 

[adimex]

I posted this somewhere else, figured I would put it here too:

Returned offer 11/22, scheduled today 12/1, buy back 12/16.

VW Credit does not show any requested pay offs.

 

[adimex]

** I have a lease.

 

[visortgw]

Received "Schedule Your Appointment" e-mail at about 19:15 this evening. Lease Termination scheduled for morning of Saturday, 17 December (earliest appointment was Friday, 16 December, but Saturday was more convenient for transportation home).

I called VW Credit immediately afterward to schedule the end-of-lease inspection. The earliest appointment available was Friday morning, 16 December. It looks like there is another potential issue brewing with the lease terminations.

Offer received, signed, notarized, and uploaded: 11/20
Received and scheduled return: 12/1
Return date: 12/17

2014 VW Jetta SportWagen TDI
Leased from VW Credit

 

[scottb8888]

Finally!!

Offer Notarized and returned on 11/20
Received and scheduled return 12/1
Return date 12/16

2014 Passat
Lease with VW Credit

 

[nextelmatt]

Offer Notarized and returned on 11/20
Received and scheduled return 12/1
Return date 12/16
2014 Passat
Lease with VW Credit

Almost ditto
12/1 scheduled email @8:47pm
Return date 12/16
2014 JSW
Lease VW Credit

 

[adimex]

Received "Schedule Your Appointment" e-mail at about 19:15 this evening. Lease Termination scheduled for morning of Saturday, 17 December (earliest appointment was Friday, 16 December, but Saturday was more convenient for transportation home).

I called VW Credit immediately afterward to schedule the end-of-lease inspection. The earliest appointment available was Friday morning, 16 December. It looks like there is another potential issue brewing with the lease terminations.

Offer received, signed, notarized, and uploaded: 11/20
Received and scheduled return: 12/1
Return date: 12/17

2014 VW Jetta SportWagen TDI
Leased from VW Credit

hey is it required to contact vw credit to schedule a turn in inspection? I can't find this in the paperwork.. I know the check list mentions it but it doesn't mention anything about scheduling it..

Good to know tho!

 

[visortgw]

hey is it required to contact vw credit to schedule a turn in inspection? I can't find this in the paperwork.. I know the check list mentions it but it doesn't mention anything about scheduling it..
Good to know tho!

From the closing checklist:

"Please note that your vehicle will be subject to an end-of-lease inspection in accordance with the terms of your Lease Agreement. You will be responsible for any fees for excess mileage (beyond the total mileage allowed under the full term of the lease contract and not a pro-rated total mileage), wear and use, and any late payments and related fees, or costs associated with personal property tax, tickets, tolls or any other assessments owed per the terms of your Lease Agreement."​

VW Credit outsources the inspection to yet another third-party (aka SGS Automotive Services). You are better off to schedule it before turn-in to lessen any dispute on condition as you won't be able to access the vehicle after the lease termination appointment.

 

[adimex]

ugh. awesome.
I tried to schedule it online but it won't let me do it before maturity date. I'll call them in the morning.

Thanks again.

 

[Michel61]

Buyback schedule








You have successfully scheduled your appointment with a Settlement Specialist at Dick Hannah Volkswagen - Vancouver on 2016-12-16 at 6:00 PM.

Please click here to visit the Online Claims Portal where you can view what you will be expected to bring to this appointment. You may also reschedule your appointment in the Online Claims Portal.

 

[visortgw]

ugh. awesome.
I tried to schedule it online but it won't let me do it before maturity date. I'll call them in the morning.
Thanks again.

Yes, one would have hoped for a bit more cooperation between VW Credit and "VWGoA" (yes, VW Credit is part of VWGoA), but there is definitely a "us vs them" mentality. The early lease termination process should be a lot more integrated between the two groups within the same organization. At a minimum, they should have included item in the checklist to contact the lease termination group within VW Credit to schedule the inspection.

 

[scottb8888]

Yes, one would have hoped for a bit more cooperation between VW Credit and "VWGoA" (yes, VW Credit is part of VWGoA), but there is definitely a "us vs them" mentality. The early lease termination process should be a lot more integrated between the two groups within the same organization. At a minimum, they should have included item in the checklist to contact the lease termination group within VW Credit to schedule the inspection.

Why would we need a lease end inspection by VW Credit? We are not turning it in to them. If you buy your car off lease, you don't do an inspection. In this case the car is not going to VW Credit.

I was not planning on that.

 

[scottb8888]

For the few lease customers that turned their cars in already did you have go through a lease inspection prior to your appointment?

Not planning on it! It's required if you are turning you car back to VW Credit. If you bought your car off lease or someone else did, there is no inspection by VW Credit

 

[visortgw]

Why would we need a lease end inspection by VW Credit? We are not turning it in to them. If you buy your car off lease, you don't do an inspection. In this case the car is not going to VW Credit.
I was not planning on that.

According to the terms of the settlement, VWGoA is holding the lessees to the original lease terms with respect to both mileage and condition -- completely different situation than for owners who are talking about stripping their vehicles. An end-of-lease inspection is required as documented in the checklist as well as any and all of the settlement documents. Do I agree with their position? Absolutely not, but I am not going to risk someone doing the inspection after the fact, claiming damage when I no longer have access to the vehicle.

 

[scottb8888]

According to the terms of the settlement, VWGoA is holding the lessees to the original lease terms with respect to both mileage and condition -- completely different situation than for owners who are talking about stripping their vehicles. An end-of-lease inspection is required as documented in the checklist as well as any and all of the settlement documents. Do I agree with their position? Absolutely not, but I am not going to risk someone doing the inspection after the fact, claiming damage when I no longer have access to the vehicle.

Confused. I called VW Credit and the guy said "Since we are not buying back the car, we don't require an inspection".

 

[Kawazar]

My final offer letter I received yesterday states there will be a final inspection for excess wear and use.

 

[visortgw]

Confused. I called VW Credit and the guy said "Since we are not buying back the car, we don't require an inspection".

Please read the offer letter that you signed, had notarized, and returned to VWGoA -- specifically, page 1, immediately below "$_,___.00 Amount VW Will Pay You":

"Please note that your vehicle will be inspected. You will be responsible for any fees for excess mileage, wear and use, and any late payments and related fees, or costs associated with personal property tax, tickets, tolls or any other assessments owed per the terms of your Lease Agreement."​

This verbiage goes all the way back to the proposed preliminary settlement documents, but it was easiest for me to find in the offer letter.

Again, "Since WE are not buying back the car..." does not take into account that VW Credit is part of VWGoA!

 

[adimex]

I called.. Yes, you need to schedule your disposition inspection.

Make it quick, the spots are filling quick...

(855) 622-4824, have your VWCredit acct number ready. The agent had issues finding me, it finally pulled up with the phone number (after trying 2 other methods). They are a third party so no need to get impatient with them.

 

[visortgw]

I called.. Yes, you need to schedule your disposition inspection.

Make it quick, the spots are filling quick...

(855) 622-4824, have your VWCredit acct number ready. The agent had issues finding me, it finally pulled up with the phone number (after trying 2 other methods). They are a third party so no need to get impatient with them.

Yes, another third-party -- SGS Automotive for this one.

As far as spots filling up quickly, my lease termination appointment is first thing in morning on Saturday, 17 December. The earliest (or more accurately only) appointments for inspection in my area were for Friday, 16 December, either 08:00 to 11:00 or 11:00 to 14:00. Yes, the "within a three-hour window" nonsense.

The rep offered to schedule it later, but I had to explain that the vehicle would no longer be in my possession, and quite possibly not at the dealership either. She explained that is why they allow inspections up to 90 days prior to which I responded that I called 10 minutes after I had the lease termination appointment. More of the left hand not knowing what the right hand is doing within VWGoA. She did request that SGS contact me in the event of earlier cancellations.

 

[Redeemed]

Turn in scheduled.
Moving along pretty nicely it seems.

 

[adimex]

I was able to schedule mine for today. They don't have any more spots open in my area until January.

 

[Kawazar]

I wonder if you can schedule the inspection before you schedule the turn in date? If we submitted the signed final offer we should be turning them in within 90 days right?

 

[visortgw]

I wonder if you can schedule the inspection before you schedule the turn in date? If we submitted the signed final offer we should be turning them in within 90 days right?

In theory, yes, but as things continue to drag on longer I'm guessing that appointments for buyback or lease termination will become more and more scarce, pushing the available dates in your area out further and further. The settlement docs state that lease terminations must be able to be scheduled within 45 days of offer.

 

[Kawazar]

I just called VW Leasing and explained the situation and they said the inspections are good for 90 days so to go ahead and schedule it. Worst case I will just have to schedule a new one they said. I got 12/16 after that it was late January for the next appointment.