Is the "10 Business Days" meaningless?

[sbh1973]

It's been about 30 days since I submitted my documents and 20 business days since I received notice that my driver's license and registration were accepted. Is the "10 business days" just something some verbiage, or should it/does it have real meaning?

I'm in no particular rush. I parked my 2013 JSW months ago and am now driving a BMW 328i Sportwagen. And I know others here got their documents in earlier and have been waiting longer. Just wondering if I should take that "10 business days" with a grain of salt?

 

[Airpizz6]

What's never been clear is when the '10 business days' start. When you finally get your next positive response, look at the calendar and go back 10 business days. That must have been the day the clock started for your submittal. That's about the only way I can make any sense out of this.

 

[nextelmatt]

What's never been clear is when the '10 business days' start. When you finally get your next positive response, look at the calendar and go back 10 business days. That must have been the day the clock started for your submittal. That's about the only way I can make any sense out of this.

I think we have been sold out by the class lawyers on this one. The spirit of the agreement was lease turn in within 45 days and buyback within 90 days. Now there are all of these 10 day periods which seem to be not enforced.

 

[HBarlow]

It appears more likely each day that the original forecasts were wishful thinking or empty promises. Like your situation my car is parked and I've already moved on but would like to see the car gone and VW's money in my account sooner rather than later.

I'm not optimistic. I'm beginning to think I'll still be waiting 30 days from now.

 

[JMFS]

It must be meaningless. I just spoke to a "claims specialist" today, after calling daily for the last four days and being told either that there was no one to escalate my call to. The person was completely useless and he told me they are busy and will process the claims as soon as they can and to just be patient. He had not a single useful piece of information and the call did not end well.

My 2012 Jetta has bad front brakes, CEL on for the 4th time in 4 years for DPF and I'm paying VW Credit every month. TDI owners should have been able to simply stop paying VW Credit once the settlement was approved. The contract was based on a fraudulent product anyway.

At this point, I can see this car being returned with no airbags, no side mirrors, no nav unit and I am definitely removing the spare tire, emptying my cat litter box into the spare tire well and properly fastening the spare back in place on the turn in day.

 

[Salsaman06]

It must be meaningless. ....

Pretty much.

 

[skinnyb]

Pretty much.

Exactly... Trying to stay optimistic... I have parked mine and moved on but would love to get it out of my back yard and the money in my account... Would be a nice Christmas bonus...

Sent from my SAMSUNG-SGH-I467 using Tapatalk

 

[Rico567]

<snip> TDI owners should have been able to simply stop paying VW Credit once the settlement was approved. The contract was based on a fraudulent product anyway.
<snip>

Setting aside the remainder of your post, let's examine this particular little rant (it's been covered elsewhere, but nevertheless) by posing it a bit differently. If we had financed our Passat, we would have borrowed the money through the local university credit union. Would you extend you injunction to them? Would I be entitled to simply abrogate my payment to a blameless credit union because I perceived VW to be guilty of fraud (again, disregarding the fact that they defrauded the government, not me)? You would be entitled to stop making payments to VW Credit on the loan contract you agreed to because it is a subsidiary corporation of VWAG? Now envision yourself in front of Judge Judy; how does she reply? Right.

 

[TDIsoup]

Setting aside the remainder of your post, let's examine this particular little rant (it's been covered elsewhere, but nevertheless) by posing it a bit differently. If we had financed our Passat, we would have borrowed the money through the local university credit union. Would you extend you injunction to them? Would I be entitled to simply abrogate my payment to a blameless credit union because I perceived VW to be guilty of fraud (again, disregarding the fact that they defrauded the government, not me)? You would be entitled to stop making payments to VW Credit on the loan contract you agreed to because it is a subsidiary corporation of VWAG? Now envision yourself in front of Judge Judy; how does she reply? Right.

Yet VW isn't being held to that same standard. Interesting.

 

[JMFS]

Setting aside the remainder of your post, let's examine this particular little rant (it's been covered elsewhere, but nevertheless) by posing it a bit differently. If we had financed our Passat, we would have borrowed the money through the local university credit union. Would you extend you injunction to them? Would I be entitled to simply abrogate my payment to a blameless credit union because I perceived VW to be guilty of fraud (again, disregarding the fact that they defrauded the government, not me)? You would be entitled to stop making payments to VW Credit on the loan contract you agreed to because it is a subsidiary corporation of VWAG? Now envision yourself in front of Judge Judy; how does she reply? Right.

I wouldn't think it is fair to a non-VW bank, but I have zero sympathy for VW and it is quite clear VW Credit customers are being made to wait longer than anyone else, so F VW.

 

[Jimbabwe]

Reading the Online Claims statement again (as I am at the same point in this process), it says:
"We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer, within ten business days."
I read this as: once they actually determine my eligibility the clock starts and they then have 10 days to get me an offer.
It's this "determining eligibility" process that seems to have no apparent timetable...

 

[dmarsingill]

Reading the Online Claims statement again (as I am at the same point in this process), it says:
"We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer, within ten business days."
I read this as: once they actually determine my eligibility the clock starts and they then have 10 days to get me an offer.
It's this "determining eligibility" process that seems to have no apparent timetable...

You hit the nail on the head. I'm sure they are doing the best they can with who they have working.

Donald

 

[CT_Gman]

At this point, I can see this car being returned with no airbags, no side mirrors, no nav unit and I am definitely removing the spare tire, emptying my cat litter box into the spare tire well and properly fastening the spare back in place on the turn in day.

Good to see you are not bitter...

I am waiting on one of my buybacks as well, although the other one has a turn-in date. Both submitted on the same day, but I had a document rejection (since fixed and accepted) on the one I am still waiting on.

Think happy thoughts!

 

[Mr. Furious]

I'm sure they are doing the best they can with who they have working.

Not. Good. Enough.

 

[Tutkija80]

Back to another thread, all of this falls under "Not My Problem."

VW would be in a significantly better situation if they were simply transparent with timelines around the amount of time it takes to get from accepted documents to eligibility determined and from eligibility determined to making final offer.

They have been throwing the 10 business day around loosely for weeks now and the perception is terrible and the frustration among TDI owners can only be growing.

If they were transparent with timelines or simply through out 60 days, I would guess things would be easier for everyone.

I've enjoyed owning Golfs since I was 16, but over the course of the last year, VW organizationally is unable to be transparent with any stakeholder.

Either they have a problem of over promising and under delivering (promise of the TDI engine and the settlement timeline) and have implementation problems, or they are simply an organization incapable of being honest with people and knowingly play fast and loose with agreements.

They way that I see it is that the following situation is at hand:
1. The Government is expecting as many cars that are non-compliant off the road as quickly as possibly. Absent a viable fix, buyback is the quickest way for this to take place.
2. You have financial institutions that hold liens on automobiles where there will probably be a higher probability of missed payments as time goes on.
3. You have consumers that have been defrauded by VW at least once who are growing increasingly impatient about liabilities they want off their books.

If VW claims that this is the best that they can do, they simply need to do better. They need better processes and need to throw more resources at getting these cars bought back.

 

[csl223]

Claims hotline appears to be down, there is now an option to select if you are calling with questions regarding claims submitted more than 2 weeks ago... if you select it is simply tells you "claims are taking longer than anticipated" and the only option is to return to the main menu.

I tried other selections and am getting "please try calling again later"... what a joke

 

[Mr. Furious]

If VW claims that this is the best that they can do, they simply need to do better. They need better processes and need to throw more resources at getting these cars bought back.

Exactly. I signed a legally binding agreement with my mortgage company to finance my house. If I went to them and said, gosh darn it, $200 a month is the best I can do, they'd tell me to go pound sand and then (rightly) use every legal remedy available to them to rectify the situation.

So, yeah, I don't give even a tenth of a damn if they claim this is the best they can do.

 

[nattyboh2027]

Claims hotline appears to be down, there is now an option to select if you are calling with questions regarding claims submitted more than 2 weeks ago... if you select it is simply tells you "claims are taking longer than anticipated" and the only option is to return to the main menu.

I tried other selections and am getting "please try calling again later"... what a joke

I hope the more folks that are still waiting wont' ever buy a VW again!

 

[atomicfront]

Claims hotline appears to be down, there is now an option to select if you are calling with questions regarding claims submitted more than 2 weeks ago... if you select it is simply tells you "claims are taking longer than anticipated" and the only option is to return to the main menu.
I tried other selections and am getting "please try calling again later"... what a joke

Maybe they have taken some people off the phones to work on processing the offers. And if you are just calling to say why isn't my offer letter out you are just wasting your and their time.

 

[opelgt21]

It must have been, they removed the "10 business days" from there final offer message on the claims portal.

First rational thing they have done all month.

 

[bubbagumpshrimp]

It must have been, they removed the "10 business days" from there final offer message on the claims portal.

First rational thing they have done all month.

Lol. They must have just done that in the past day or two. And yeah...that looks encouraging.