I cannot believe how simple things become impossible for VW to settle claims

[dropnosky]

I think you missed the entire basis for my post but thanks for your worthless input of how you would have done everything different now that you have watched the entire replay. Not really sure why you are even trolling (pun intended) this subforum if you are bothered by people pointing out the piss-poor job VW is doing regarding this buy-back program. As to my 'thought process' there was no delay prior to my submission of my claim, that was a period of time that VW was negotiating a resolution and in no way would have been an indication of how the buy-back would be managed and administrated, but continue to blame everyone else for not assuming VW would screw up such a simple task.

Now now, i cant help you feel better about putting yourself in this position, but if you want to lash out we are here for you.

You are seriously stating that the delayed and awkward negotiation process wasnt a clear indicator that this would be endless and difficult?? Hell i was telling people not to expect anything until spring 17 way back in sept. I expect nothing but sloth and difficulty from a bureaucracy. You got your hopes up that your special circumstance would be easily resolved. That should have been the last thing you could have possibly expected.

Ive got a bridge to sell you in that case. Amazing to me just how many people expected efficiency and effectiveness out of this slapped together buyback process.

You have two choices. You can come to terms with starting again and start again, or you can take years off your life being pissy, and start again.

Which will it be?

 

[dropnosky]

Exactly right, part venting, part what the f#$k is wrong with this company and part 'warning to others.' Unfortunately it is also a place where using hindsight some posters pretend that they would have done something different or can't help but excuse VW due to their brand loyalty.

Gotta love the brand loyalty whining.

Everytime some poster pisses and moans that their unfulfilled expectations from this chaos gets any kind of response other than love and kisses, they scream brand loyalty.

Big difference between telling you to suck it up and move on, and applauding VW for the cheat and managing to develop something less efficient and flexible than a DMV (the previous gold standard for bureaucratic inefficient chaos) to handle claims.

 

[oregon_rider]

Exactly right, part venting, part what the f#$k is wrong with this company and part 'warning to others.' Unfortunately it is also a place where using hindsight some posters pretend that they would have done something different or can't help but excuse VW due to their brand loyalty.

I am done now - I just dropped back by to see if the vw fanboys are still "shooting the messengers". there are 3 or 4 here who pass judgement on any problem that someone has - to somehow rationalize VWs behavior.

You will eventually get through this.

After all is done - my advice is to "vote with your feet". After my experience, I never, ever want to deal with VW again. I don't trust them - and with the complexities of automobile systems these days - I won't put myself in the position of having a warranty situation go sideways with them.

I am baffled by VWs stupidity in all of this.. Amazing...

jeff

 

[R4074]

Now now, i cant help you feel better about putting yourself in this position, but if you want to lash out we are here for you.

You are seriously stating that the delayed and awkward negotiation process wasnt a clear indicator that this would be endless and difficult?? Hell i was telling people not to expect anything until spring 17 way back in sept. I expect nothing but sloth and difficulty from a bureaucracy. You got your hopes up that your special circumstance would be easily resolved. That should have been the last thing you could have possibly expected.

Ive got a bridge to sell you in that case. Amazing to me just how many people expected efficiency and effectiveness out of this slapped together buyback process.

You have two choices. You can come to terms with starting again and start again, or you can take years off your life being pissy, and start again.

Which will it be?

Thank you for reminding me why I normally avoid these boards. You seem like a miserable individual that simply likes to argue with people for whatever reason possible. You are giving me a hard time because I expected VW to handle the settlement in a reasonable manner and the basis for this position is that I should have expected VW to be incompetent. What makes you look even more foolish is that you are saying that they are completely incompetent to the point that they cannot even handle a simple payment for a vehicle (and everyone should have known this) yet you are planning on letting them alter the emissions system on your car.

VW screwed up and continues to do so, if you don't like people pointing this out on a subforum set up for people to share their experiences then find another forum to troll. I don't feel anything regarding putting myself in the position I am in, VW will pay me eventually and I will likely never buy another VAG product, and I will not loose any sleep about it and you will still be here telling people that post about a flat tire they had to change that they should have known that a nail would be in the road or some other worthless piece of information just to make yourself feel useful.

 

[R4074]

I am done now - I just dropped back by to see if the vw fanboys are still "shooting the messengers". there are 3 or 4 here who pass judgement on any problem that someone has - to somehow rationalize VWs behavior.

You will eventually get through this.

After all is done - my advice is to "vote with your feet". After my experience, I never, ever want to deal with VW again. I don't trust them - and with the complexities of automobile systems these days - I won't put myself in the position of having a warranty situation go sideways with them.

I am baffled by VWs stupidity in all of this.. Amazing...

jeff

I am with you, too many other good products out there to reward VW's handling of this with the purchase of another one of their cars.

 

[dropnosky]

Thank you for reminding me why I normally avoid these boards. You seem like a miserable individual that simply likes to argue with people for whatever reason possible. You are giving me a hard time because I expected VW to handle the settlement in a reasonable manner and the basis for this position is that I should have expected VW to be incompetent. What makes you look even more foolish is that you are saying that they are completely incompetent to the point that they cannot even handle a simple payment for a vehicle (and everyone should have known this) yet you are planning on letting them alter the emissions system on your car.

VW screwed up and continues to do so, if you don't like people pointing this out on a subforum set up for people to share their experiences then find another forum to troll. I don't feel anything regarding putting myself in the position I am in, VW will pay me eventually and I will likely never buy another VAG product, and I will not loose any sleep about it and you will still be here telling people that post about a flat tire they had to change that they should have known that a nail would be in the road or some other worthless piece of information just to make yourself feel useful.

That is EXACTLY why I am giving you a hard time. Finally you get it. Every single day there are another bunch of threads of people complaining about the same thing. It is abundantly clear and has been for months that if you expect anything other than incompetence with regards to this situation, then you are in for a hard awakening sooner or later.

How you could possible walk in there and think your special situation could be immediately handled right then in person is completely inconceivable given everything that's happened to date. You even took some idiot call center employee's word as gospel.

Yet here we go, another rant thread on the same subject. There are people here who are seriously screwed by this system, try selling their car back and not being paid for months, yet you rescheduling is the worst thing that ever happened in history. A rescheduling event that was completely predictable. boo hoo, go online and get it done.

FYI- buyback for me as well, but I am expecting to do all steps 4-6 times so as not to be disappointed.

 

[R4074]

That is EXACTLY why I am giving you a hard time. Finally you get it. Every single day there are another bunch of threads of people complaining about the same thing. It is abundantly clear and has been for months that if you expect anything other than incompetence with regards to this situation, then you are in for a hard awakening sooner or later.

How you could possible walk in there and think your special situation could be immediately handled right then in person is completely inconceivable given everything that's happened to date. You even took some idiot call center employee's word as gospel.

Yet here we go, another rant thread on the same subject. There are people here who are seriously screwed by this system, try selling their car back and not being paid for months, yet you rescheduling is the worst thing that ever happened in history. A rescheduling event that was completely predictable. boo hoo, go online and get it done.

FYI- buyback for me as well, but I am expecting to do all steps 4-6 times so as not to be disappointed.

Sounds like I hurt your feelings and you seem to be taking my original post very personal, not sure why it bothers you so much. Have you thought about seeing anyone about your anger issues? It might help you be a happier individual, just my $.02.

 

[dropnosky]

Sounds like I hurt your feelings and you seem to be taking my original post very personal, not sure why it bothers you so much. Have you thought about seeing anyone about your anger issues? It might help you be a happier individual, just my $.02.

I didnt tell you that your situation was a beautiful unique snowflake worthy of angels tears, and this is the result. Squalid petulance. I thought you were leaving for greener pastures?

 

[flee]

Sounds like I hurt your feelings and you seem to be taking my original post very personal, not sure why it bothers you so much. Have you thought about seeing anyone about your anger issues? It might help you be a happier individual, just my $.02.

My ignore list contains only one member. Care to guess 'it's' name?

 

[titleist1]

Thank you for reminding me why I normally avoid these boards......

Like most product based boards, the fanboy brigade is petulantly persistent here. If the internet had been around when the Pinto gas tanks were exploding that fanboy brigade would have found fault with those criticizing that design.

This brigade is probably thankful VW is screwing things up so badly in the buyback process chasing customers away. The exclusivity of their cult had been watered down the past few years with the TDI popularity. Washing out the rational folks that don't worship at the "insert product here" altar is a godsend to them.

I have found it is necessary to - much like dealing with VW - lower your expectations with regard to discussion boards and rationality.

 

[R4074]

Like most product based boards, the fanboy brigade is petulantly persistent here. If the internet had been around when the Pinto gas tanks were exploding that fanboy brigade would have found fault with those criticizing that design.

This brigade is probably thankful VW is screwing things up so badly in the buyback process chasing customers away. The exclusivity of their cult had been watered down the past few years with the TDI popularity. Washing out the rational folks that don't worship at the "insert product here" altar is a godsend to them.

I have found it is necessary to - much like dealing with VW - lower your expectations with regard to discussion boards and rationality.

Completely agree.

 

[R4074]

My ignore list contains only one member. Care to guess 'it's' name?

Now that I know there is an ignore list I bet it is the same person I added, lol.

 

[dropnosky]

Like most product based boards, the fanboy brigade is petulantly persistent here. If the internet had been around when the Pinto gas tanks were exploding that fanboy brigade would have found fault with those criticizing that design.

This brigade is probably thankful VW is screwing things up so badly in the buyback process chasing customers away. The exclusivity of their cult had been watered down the past few years with the TDI popularity. Washing out the rational folks that don't worship at the "insert product here" altar is a godsend to them.

I have found it is necessary to - much like dealing with VW - lower your expectations with regard to discussion boards and rationality.

Meh. The rational decision is to come to terms with what you need to do to get what you need done. Then you can be shot of this company and move on with minimal emotion invested.

Done. Everybody who disagrees with the woe is me crowd is not necessarily a fan of the product.

Lot of very emotional, very upset TDI owners who need to hide from anything that isnt 100% agreement. Fortunately the forum provides them a safe space function.

 

[NYC-TDI]

Like most product based boards, the fanboy brigade is petulantly persistent here. If the internet had been around when the Pinto gas tanks were exploding that fanboy brigade would have found fault with those criticizing that design.

This brigade is probably thankful VW is screwing things up so badly in the buyback process chasing customers away. The exclusivity of their cult had been watered down the past few years with the TDI popularity. Washing out the rational folks that don't worship at the "insert product here" altar is a godsend to them.

I have found it is necessary to - much like dealing with VW - lower your expectations with regard to discussion boards and rationality.

Absolutely true. The VW fanboys are still out there and constantly trying to deflect blame for their corporate masters continual screw ups. Nothing can ever be VW's fault so it must be yours, or mine, or the EPA's, etc., etc., etc. The human psyche never ceases to amaze (and amuse) me.

 

[DanB36]

True statement #1: VW screwed up in many ways in developing and implementing the claims process.

True statement #2: Many of the ways in which VW screwed up are known and have known workarounds.

But I guess it makes someone a "fanboy" to point out true statement #2.

 

[GoFaster]

^ THIS.

In no way am I "making excuses" for VW. I'm just telling it like it is. It's unrealistic to expect that the system would accommodate one person's "special situation" any differently than its inability to accommodate many that have gone before.

You can go with the flow ... or fight against it and eventually be forced to go with the flow anyhow.

 

[psd1]

No Fanboy, just a realist.

This IS a huge undertaking, for any company. To get things as "right" as possible the system needs to be inflexible to a degree. If it wasn't, many, many people could be frustrated or getting over on VW. When the process was started, there was another business involved, they HAD to be paid off before the owner of the vehicle or VW couldn't get the title.

Germans and flexibility…ha!
Successful businesses and flexibility with legal ,matters…ha!

People talked about the way yo make things smooth, holding the title was one way. I'm sorry you didn't get the service you should have, but it isn't the end of the world. Plug in the new documents and schedule a trip to the dealership. Once it's approved you could try to meet with the buy back specialist in person to see if they can "fit you in" earlier.

 

[dropnosky]

^ THIS.

In no way am I "making excuses" for VW. I'm just telling it like it is. It's unrealistic to expect that the system would accommodate one person's "special situation" any differently than its inability to accommodate many that have gone before.

You can go with the flow ... or fight against it and eventually be forced to go with the flow anyhow.

Well said.

And yet despite this, there is a constant stream of people newly surprised things didnt work out just the way they optimistically imagined, despite all evidence to the contrary, and ready to pitch what is now the standard internet tantrum. These people sense of victimhood is so profound, that even the slightest suggestion that perhaps one of their own actions handled differently might have improved their experience is met with a near indignant shriek.

A pragmatic realist in the OPs situation would have clearly understood that he would be rescheduling and expected it as par for the course. Annoying? Sure. Certainly not a surprise at this point.